The B2B Marketing Gap Podcast podkast

58. The real definition of marketing (and how to do it properly)

0:00
40:40
Do tyłu o 15 sekund
Do przodu o 15 sekund

In this episode, I'm breaking down what marketing really is, how it's defined, and why so many people are getting it wrong.

According to the Chartered Institute of Marketing, marketing is about identifying, anticipating, and meeting customer needs while making a profit. But what does that actually mean for your business?

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👉 Learn about B2B Breakthrough Academy  https://www.b2bjade.com/breakthrough-academy

I'm sharing a personal IKEA customer service disaster in Rotterdam that made me realise how easy it is to lose customers when you forget the fundamentals. Plus, I'm being really vulnerable about what's happening in my business right now and the 4 AM epiphany that changed everything.

WHAT YOU'LL LEARN:

  • The true definition of marketing and what it means in practice
  • Why customer experience matters more than you think
  • How you're losing customers without even knowing it
  • The trust gap I created in my business (and how it affected sales)
  • Why I got 500 webinar signups but barely any conversions
  • The difference between LinkedIn text posts and long-form video content
  • Why I'm closing B2B Breakthrough Academy doors on Monday
  • What's coming next: B2B Club membership

TIMESTAMPS: 0:00 - Introduction from Rotterdam 2:15 - The real definition of marketing explained 4:30 - My IKEA customer experience disaster 12:45 - How you're losing customers without knowing 15:20 - Being vulnerable about declining sales 18:40 - My big lesson: 500 webinar signups, barely any sales 22:30 - The trust gap I created by stopping long-form content 25:15 - Why I'm closing B2B Breakthrough Academy doors Monday 28:00 - What's next: B2B Club membership 32:45 - Running a profitable business while serving customers This isn't a polished episode. It's me at 4 AM after an epiphany about customer experience, trust, and how I need to serve you better. I'm opening up about what's worked, what hasn't, and what's changing in my business.

REAL STUDENT RESULT: Alexandra doubled the deals closed from marketing channels (not leads - actual closed deals) after going through B2B Breakthrough Academy.

FIND ME HERE: 📧 Email: [email protected] (I reply to every email) 🎙️ B2B Marketing Gap Podcast: https://b2bjade.com/resources#podcast-banner 💼 LinkedIn: https://www.linkedin.com/in/b2bjade/ 📱 TikTok: https://www.tiktok.com/@b2bjade

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