
320 He Built a Course Business on a Boring Topic: KPIs
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Bernie Smith spent nearly 20 years being sent into the worst problems organizations had, the ones they'd half given up on, and fixing them. Manufacturing plants, banks, remote locations. The job that, as he puts it, you do for a few years before you find something more sustainable. What he kept noticing along the way was that the numbers people tracked were often the wrong ones entirely. And nobody had a reliable method for choosing better ones.
So he built one. Then he wrote about it. Then he wrote about it again, roughly 20 times. Today he runs a KPI training business with books, self-paced courses, a 14-week certification program called KPI Black Belt, and a software tool he built using AI coding assistants that he believes would have cost high six or seven figures through traditional development.
Dominik sat down with Bernie to talk through how all of it actually connects. The conversation got into why book buyers become some of the best leads you can have, how Bernie's course funnel grew organically into something so complex he had to map it on a whiteboard just to understand it himself, and why he deliberately made his flagship program harder and longer rather than shorter and easier.
There's also a genuinely useful section near the end on how course creators can tell the difference between a real drop in sales and just a noisy week, using a technique called XMR charts that Bernie pulled straight from manufacturing.
It's a different kind of episode. Bernie thinks in systems and it shows. I think you'll get a lot out of this one.
Check out Bernie's work:
📸 https://www.linkedin.com/in/berniesmith/
🌐 https://kpiblackbelt.com
🌐 https://madetomeasurekpis.com
🌐 https://kpi.academy
🌐 https://kpisprint.com
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