219. Rethinking customer centricity in the Energy Transition

In this episode, we’re embracing customer centricity with Angus McCarey, CEO of Uswitch, and LCP Delta’s Nigel Timperley. Together, they unpack how switching websites have evolved, what true customer engagement looks like beyond the annual switch, and how the energy sector can put people at the heart of the transition. Visit our website to learn more about Residential Energy at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Jon Slowe Produced – LCP Delta and The Podcast Consultant   If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In this episode, we talk with Max Brandt, CEO and co-founder of FLEXECHARGE, about energy management and flexibility in high-powered charging. The discussion explores the challenges and opportunities in energy management, the extent of flexibility available from high-powered charging, and how batteries and solar can be integrated to enhance these systems. Download FLEXCHARGE's whitepaper on Virtual Power Plants for EV charging: Understanding the fundamentals Explore LCP Delta's insights on our EV Driver Survey 2025 Visit our website to learn more about Flexibility Markets at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Riley Cameron-Behrens Produced – LCP Delta and The Podcast Consultant   If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In episode 3, host Riley speaks with Thomas Nowak, VP Government Relations and Public Affairs at Qvantum International, Chris Doherty, CEO of Joulen, Jamie Hillis and Laura Myers from Flexitricity, and Marcus Fendt, Managing Director at The Mobility House Energy. Together, they explore how residential flexibility is becoming central to Europe’s energy transition; from smart heat pumps and thermal loops to household batteries, aggregators, and EVs. The discussion moves from technology to customer experience, uncovering how flexibility can make homes smarter, the grid more resilient, and the energy system truly people powered. Visit our website to learn more about Residential Home Energy Research at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Riley Cameron-Behrens Produced – LCP Delta and The Podcast Consultant   If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In this episode 2, host Riley speaks with Hugo Silva, Head of B2C Product Development from EDP, Lina Drozd Business Development from FlatPeak, Tim van Amstel, CEO of E.ON One and Marine Cornelis, Founder & Ececutive Director at Next Energy Consumer. Together, they explore what the energy supplier of the future might look like. A future that’s collaborative, digital and customer-centered. From building trust through personalisation, to balancing competition and cooperation, and redefining energy as more than a commodity.  Visit our website to learn more about Residential Home Energy Research at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Riley Cameron-Behrens Produced – LCP Delta and The Podcast Consultant   If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In Episode 1, host Riley speaks with Nicola Mahmood, Head of Scotland from Aira, Matt James, Head of Policy and Innovation from Smart DCC, and Lindsay Sugden, Head of Market Intelligence from NIBE. Together they explore how we can make home electrification simpler, smarter and more accessible from breaking down barriers to adopting heat pumps, to the vital role of trusted data and digital innovation. Visit our website to learn more about Residential Home Energy Research at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Riley Cameron-Behrens Produced – LCP Delta and The Podcast Consultant   If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In this episode, I’m joined by Sara Vaughan, Chair of Elexon – the organisation at the heart of managing Great Britain’s electricity markets – and LCP Delta expert Sam Hollister. Together, we discuss how to get the speed of change in electricity market systems right, the explosion of data shaping Elexon’s role, and the growing importance of demand side flexibility. Download Improving Coordination in GB Flexibility Markets to find out more. Visit our website to learn more about Flexibility Markets at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Jon Slowe Produced – LCP Delta and D8    If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.  

In this bitesized episode, Jon Slowe speaks with Cara Sloan and Monica Troilo to explore the findings of LCP Delta's EV Driver Survey 2025, which captures insights from 3,900 owners across ten countries. They discuss where and how EV drivers charge, how they purchase chargepoints, and their engagement with and attitudes toward smart charging. Download the extract to find out more. EV Charging subscribers can access the full report on Spark™. Visit our website to learn more about our Downstream EV services at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Jon Slowe Produced – LCP Delta and D8    If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In this episode, we’re joined by  Addison Stark, CEO and co-founder at AtmosZero, alongside LCP Delta expert Jamie Berti, to explore how AtmosZero is developing a heat pump industrial boiler designed to directly replace fossil fuel steam boilers. Together, we discuss the role heat pumps can play in decarbonising steam production at industrial sites, the opportunities and challenges within this market, and how AtmosZero is working to develop, prove, and scale their product. Discover what’s driving growth opportunities for large-scale heat pumps across Europe, as decarbonisation targets and electrification strategies accelerate in our latest report. Visit our website to learn more about our Downstream C&I services at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Jon Slowe Produced – LCP Delta and D8    If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In this episode, we explore how private capital is responding to growing power market volatility. Our guest is Bruce Huber, CEO and co-founder of Alexa Capital, a specialist energy transition investment bank. Unlock the full value of energy storage in Germany. Download our report to find out the latest insights on the value of long-duration BESS to the GB power system.  Visit our website to learn more about our energy storage at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Jon Slowe Produced – LCP Delta and D8    If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.

In this episode, we talk with Benjamin Merle-Oberheide, Chief Product Office at Enpal, the Berlin-based 'unicorn'. Enpal is the one of the European leaders in working with households to decarbonise their homes, and has innovation at it's core. Download "The road ahead, what's next for energy transition pacesetters?" report to find out how the energy transition could unfold. Visit our website to learn more about our residential energy at lcpdelta.com   Subscribe to LCP Delta email communications   Select your areas of interest, and we'll alert you whenever new content is published.   You can amend your choices or unsubscribe at any time.    Host – Jon Slowe Produced – LCP Delta and D8    If you’d like to give feedback on this episode or would like to be a future guest on the podcast, please contact us at [email protected]     Follow us on:  LinkedIn    Hosted on Podbean. See podbean.com/privacy for more information.