OOSD Update

In this episode of T2RL Talks, host Amanda Campbell is joined in the studio by T2RL colleagues Ian Luck and Yuna Huellou to dissect the latest trends in airline IT and retailing. Drawing on 2025 passenger boarded data from T2RL's upcoming flagship report, The Market for Airline Distribution, the team explores the rapid shift toward web and mobile bookings, the evolving role of modern GDS aggregators, and how carriers can evaluate their long-term distribution strategies in an increasingly complex landscape.

Ian Tunnacliffe, Amanda Campbell and Henry Harteveldt, live from the T2RL Engage 2026 Conference in London,  discuss the state of the airline industry and in particular the external pressures that affect it.Referencing the hot-off-the-press report; Everything Is Connected -T2RL's Airline Industry Outlook (available on t2rl.net) they reminisce on subjects from DC8 aircraft to 2026 wars and extreme weather and future issues of AI, sustainability and climate change impacts.  Listen now to see how they find cause for optimism.

Ian Tunnacliffe, Amanda Campbell and Mark Lenahan, live at T2RL Engage 2026 in London, discuss the state of the market for airline commercial systems including PSS and the new Offer Order Settle Deliver systems to coincide with today’s publication of the The Market for Airline Retailing and Delivery Systems Report, now available on t2rl.net for subscribers.

Join Ian Tunnacliffe and Amanda Campbell of T2RL alongside Steph Toomey from Globant in our most recent episode.It’s easy to talk about transforming airline IT, but it’s hard to execute. How can airlines modernise core systems while protecting operational stability? What checks and balances can be put in place to reduce turbulence during the journey.

Ian Tunnacliffe talks to Mike Reyes from Sabre and T2RL's Amanda Campbell in an extract from a longer conversation.Agentic AI is rapidly changing how travelers search, compare, and book travel. Ahead of T2RLEngage 2026, Mike Reyes explores what this shift means for airline retailing and how airlines can maintain control of their offers, customer relationships, and commercial outcomes as discovery increasingly moves into AI-powered channels.

Ian Tunnacliffe, Ian Luck and Yuna Huellou discuss the progress towards adoption of modern standards and inevitably the involvement of Artificial Intelligence in the industry migration to Offer Order Settle Deliver.

Ian Tunnacliffe and Amanda Campbell of T2RL hear from Ink Innovations CEO Shawn Richards about the current status and outlook for the Delivery of services within modern airline technology platforms.For years the industry focused on Offers and Orders while Delivery remained the overlooked stepchild of airline retailing. Is delivery finally getting its moment and what measurable value can we expect to see as a result?

In anticipation of the T2RL Engage 2026 Conference in September Ian Tunnacliffe talks to Barbara Moreno and Jonathan Newman of our Knowledge Partner Accelya about the realities and future of modularity in airline technology.Interoperability has become one of the industry's biggest talking points, promising greater flexibility, faster innovation and freedom from vendor lock-in. But how close are airlines to making it a reality? What technical, commercial and organisational barriers remain, and what will it take to build truly open airline retailing? Join industry leaders as they separate ambition from execution.

Ian Tunnacliffe and Rasih Ustun of T2RL talk to Justin Jander, Senior Director of Product Management at PROS.Dynamic pricing with AI requires interaction and coordination between multiple models running different functions. How can we ensure there are smooth interactions as the world becomes more AI reliant?

How is the airline operations systems market evolving, and what does it mean for airlines making technology decisions today?In this episode of T2RLTalks, Amanda Campbell, Head of Research at T2RL, steps in for regular host Ian Tunnacliffe. Joining her in the studio are Bert Craven, Deputy CEO at T2RL, John Szatkowski, SVP Digital at Seabury Airline Strategy Group, and Claire Taitte, VP at Seabury Airline Strategy Group, to discuss the key findings of the T2RL Airline Operations Systems Market Report 2026.Together, they explore:* Continued vendor consolidation across the market* Why suboptimal technology decisions can have lasting operational and commercial consequences* How vendors can build stronger, more successful engagement with airlinesIf you're involved in airline operations, digital transformation, or technology strategy, this episode offers valuable insight into one of aviation's most important, yet often overlooked, software markets.