Support Ops Simplified podkast

“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support

11.03.2020

Support Ops Simplified

0:00

26:56

Hannah Clark Steiman of PEAK Support joins us in this episode of Support Ops Simplified sharing her journey how she became the COO of Peak Support, discussing also their challenges of scaling support, the metrics that Peak Support track, CSAT response rates, and how they scale their service team.

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“Scaling Remote Support” with Hannah Clark Steiman, COO @Peak Support
11.03.2020
26:56
Hannah Clark Steiman of PEAK Support joins us in this episode of Support Ops Simplified sharing her journey how she became the COO of Peak Support, discussing also their challenges of scaling support, the metrics that Peak Support track, CSAT response rates, and how they scale their service team.
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