How AI Will Change Project Management: From Knowledge Support to Organisational Learning

In this episode of the Parallel Project Training Podcast, host Ruth Phillips is joined by Becky Willmott, Senior Training Consultant, to discuss their career journeys in project management in recognition of International Women's Day and its theme, "Give to Gain." Becky shares how she entered project management through public procurement in the NHS, later moving into logistics and eventually becoming Head of a Project Management Office (PMO). The conversation highlights the wide variety of roles within project management, particularly the often-misunderstood role of the PMO. Rather than being purely administrative, PMOs provide vital support through governance, reporting, data analysis, and specialist expertise that enable project managers to deliver successful outcomes. Ruth and Becky also explore the different career paths within the profession, from project coordination through to programme and portfolio management. They emphasise that project management offers a dynamic, flexible and highly transferable career, with opportunities across many industries. The episode concludes with practical advice for anyone interested in starting or developing a career in project management, including gaining experience through workplace projects, exploring training and professional qualifications such as the APM Project Fundamentals Qualification, and taking advantage of networking opportunities within the profession. Finally, the discussion looks ahead to the future of project management, considering how AI may reduce administrative workload and allow project professionals to focus more on leadership, stakeholder engagement, and organisational change—while also creating opportunities for greater diversity in the profession.

15. Ethics, Compliance and Professionalism - This podcast discusses the ability to work consistently in a moral, legal and socially responsible manner, and covers: a) The importance of continuing professional development, which should cover both knowledge, skills and behaviours, and the individual's role in identifying and addressing their own competence gaps. b) Knowledge of the sources of specialist advice and standards that need to be adhered to. c) The impact of the legal and regulatory landscape on projects (such as the impact on working conditions, risk management, governance and sustainability).

14. Diversity and Inclusion - This podcast discusses the ability to build and maintain an inclusive environment that embraces a diverse culture, and covers: a) Knowledge of diversity, including characteristics which may cause a person to be treated less favourably, such as: age, disability, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. b) Why incorporating diversity into all parts of a project, from team members to customers, is a factor in creating a positive working environment and the importance of embracing diverse thinking in teams as a means of generating innovative solutions. c) How conscious and unconscious bias can affect actions and how to treat people fairly, including adapting behaviours to support individuals' needs and facilitate their contributions. 

3. Sustainability - This podcast discusses balancing the environmental, social, economic and administrative considerations that will impact a project, and covers: a) Why sustainability responsibilities, principles and priorities are considered within a project and the impact they may have. b) How sustainability measures are monitored and reported on. 

24. Change Control - This podcast discusses the ability to manage variations and change requests in a controlled way, and covers: a) The purpose and importance of each stage of a typical change control process (such as request, initial evaluation, detailed evaluation, recommendation, update plans and implement) and where these stages are different for linear and iterative life cycles. b) What should be captured and recorded in change requests. c) Ways in which to assess options related to a proposed change and the high-level impact of the proposed change. d) How to justify recommendations about whether to approve, reject or defer changes. e) The importance of updating plans and schedules to reflect and communicate changes.

11. Conflict Resolution - This podcast discusses the ability to identify and address differences between individuals and/or interest groups, and covers: a) The sources of conflict within a project. b) How conflict can have both positive and negative impacts within a project. c) How conflict can be addressed in different situations (such as Thomas Kilmann Conflict Mode Instrument).

13. Team Management - This podcast discusses the ability to work with team members to create and sustain teams, and covers: a) The different stages in the development of a team, including creation, development, maintenance and leadership, and understanding the factors which influence these stages, including the knowledge of the models that are used to understand team development (such as Belbin, Margerison McCann, Myers-Briggs, Hackman, Tuckman, Katzenbach and Smith). b) The characteristics and benefits of effective teams and teamwork. c) Why different leadership approaches are needed to support virtual and hybrid teams.

18. Quality Management - This podcast discusses the ability to ensure that outputs are delivered in accordance with requirements, and covers: a) What is meant by quality planning, including an understanding of quality indicators and how these relate to the business case. b) How quality control techniques are used to determine whether success criteria are met.

23. Risk and Issue Management - This podcast discusses the ability to identify and monitor risks (threats and opportunities); plan responses to those risks and respond to issues, and covers: a) The benefits of risk and issue management and the role of contingency planning in projects. b) The purpose and importance of each stage in a risk management process (such as identification, analysis, monitoring, escalation, response and closure) and an issue management process (such as logging and analysis, escalation, and assignment of actions), and why these stages are different for linear and iterative life cycles. c) How to proactively and reactively respond to risks (such as avoid, reduce, transfer or accept and exploit, enhance, share or reject). d) Why governance is important in risk and issue management.