EPISODE 257- When Your Banker is a Bot: BNP Paribas' Global CMO of Personal Finance Beyza Koyas on Keeping AI-Powered Finance Human

Beyza Koyas is the Global Chief Marketing Officer at BNP Paribas Personal Finance, one of Europe's leading consumer finance companies serving over 25 million customers. She started her career as a mechanical engineer before discovering her real passion lies in understanding people, which eventually took her across Turkey, the UK, and France in roles spanning marketing, sales, product development, and business transformation. Over the past four years at BNP Paribas Personal Finance, she has gone from building pan-European banking partnerships to leading the company's entire global marketing, innovation, customer experience, and analytics function. She is known for her belief that great marketing is not about noise, it is about translating what people genuinely need into products and experiences they can actually trust. A lifelong learner who believes AI is fundamentally changing how we think, work, and lead, Beyza brings a rare combination of commercial sharpness and deep human curiosity to everything she does.On The Menu:How embedded finance now goes beyond financing a purchase Three major shifts agentic AI brings to financial servicesWhy 8 in 10 customers want to delegate to AI BNP Paribas Personal Finance's network of 30,000+ partners Her advice: do AI business, but stay human-centric The accidental path from engineering into banking and marketing Cultural differences between France and UK working styles

🎙️ Adapt or Risk Losing the Customer Relationship💡 “Adapt to survive” isn’t just a strategy, it’s how organizations thrive.In this insightful clip, Harish Sarma, VP, Business Development & Partnerships at Yahoo, explains why brands, broadcasters, and rights holders can’t afford to leave their customer relationships in someone else’s hands.📩 Innovation starts with owning the conversation, understanding your audience, and finding better ways to connect directly with them.Because if you don’t build the relationship, someone else will.Listen to the full podcast now- https://premade.outgrow.us/interview-with-Harish-Sarma #Outgrow #Podcast #HarishSarma #Yahoo #BusinessDevelopment #Partnerships #MarketingInnovation #CustomerExperience #DigitalMarketing #Innovation

🎙️ Open Finance Doesn’t Have a Data Problem. It Has a Confidence Problem.Who can see where your data goes once it leaves the bank? And who is responsible when something goes wrong?In this episode, Louise Beaumont, Head of Marketing and Communications at Invela Network, breaks down why banks, fintechs, intermediaries, consumers, and regulators all face different confidence gaps in open finance.💡 The real challenge? Data moves horizontally, while regulation is often built to operate vertically.What open finance needs is a way to manage data and risk as it crosses regulatory boundaries, creating the same kind of confidence we have in everyday systems we simply trust.🔐 Better visibility.🤝 Clearer accountability.🌐 Stronger trust in open finance. Listen to the full podcast now- https://premade.outgrow.us/interview-with-louise-beaumont #Outgrow #Podcast #OpenFinance #Fintech #DataPrivacy #DataSecurity #Banking #Innovation #DigitalTransformation #InvelaNetwork

Conny Ploth is the AI Transformation Leader & Entrepreneur at one of the world's largest banks, where she leads AI adoption across the entire organization. With 20 years of experience sitting at the crossroads of business, technology, and data, she has built a reputation for turning big ambitious ideas into things that actually work in the real world. She is recognized as an SW50 Spain Top 50 Female Leader and a member of the EWiT Diamond Club Europe, and she actively mentors young girls in STEM through programs like Technovation Girls.Outside the boardroom, she is a competitive athlete who recently qualified for the OCR World Championships in Brisbane, Australia. She believes that the same discipline, grit, and teamwork that sport demands are exactly what great leadership requires. Conny is proof that you can be running one of the most complex transformations in global banking and still be the kind of person who crawls through mud on weekends.On The Menu:What happens when half the world sits out AI's rise The top 3 mistakes companies make rushing into AI Why an ROI conversation matters before any AI investment What small businesses get wrong chasing the AI hype How mapping pain points comes before picking any AI tool The moment a summit host called her bank "not AI-first"How her mentee team built a dyslexia app in weeks

🎙️ Making AI Governance Smarter, Faster & More CollaborativeWhat if compliance didn’t have to slow innovation down?In this insightful clip, John Hearty, VP & Head of AI Governance at Mastercard, explains how intelligent standardization and automation can accelerate governance, reduce compliance effort, and manage risks around efficacy, fairness, and transparency.🤖 Smarter governance⚡ Faster compliance🤝 Stronger collaboration🛡️ Responsible AIBecause great governance isn’t just about setting standards, it’s about becoming a constructive partner people want to work with. Listen to the full podcast now- https://premade.outgrow.us/interview-with-John-Hearty#Outgrow #Podcast #JohnHearty #Mastercard #AIGovernance #ResponsibleAI #AI #AIInnovation #Compliance #MarketingInnovation #TechLeadership

🎙️ When Should AI Be Trusted to Take Action?AI can identify problems. But should it be trusted to fix them?In this insightful clip, Vishnu Acharya, ex-Head of Network Infrastructure EMEA at Uber, explores the next frontier of AI in infrastructure: moving from identifying potential incidents to letting AI agents take action.🤖 The challenge? Making sure the data is 100% accurate and actionable before AI is given the power to fix, or potentially cause, an incident.💡 As AI moves from insight to action, the real question becomes: How much autonomy are we ready to give it?🎧 Tune in for more insights on AI, infrastructure, and the future of technology. Listen to the full podcast now- https://premade.outgrow.us/interview-with-vishnu-acharya #Outgrow #Podcast #AI #AIAgents #EmergingTechnology #TechInnovation #Infrastructure #Automation #FutureOfTech #DigitalTransformation

🎙️ From Infrastructure Management to Innovation at Scale💡 Why spend time managing servers when you can focus on building better customer experiences?In this insightful clip, Moutia Khatiri, Global CTO for Online & Omnisales at L’Oréal Groupe, shares how cloud-native architecture, platform-as-a-service solutions, and scalable technologies are helping teams shift their focus from infrastructure maintenance to delivering real business value.☁️ Cloud-Native Strategy⚡ Scalability & Elasticity🛠️ Platform-First Innovation🚀 Building for the FutureListen to the full podcast now- https://premade.outgrow.us/interview-with-Moutia-Khatiri#Outgrow #MoutiaKhatiri #Loreal #CloudComputing #DigitalTransformation #TechnologyLeadership #Innovation #Omnichannel

Stuart Bailey is the Head of Payments Industry and Regulation at Lloyds Banking Group, one of the UK's largest and most influential financial institutions. With decades of experience across transaction banking, corporate payments, financial institutions, and regulatory strategy, he has built a career at the heart of how money moves. Stuart plays a leading role in shaping the UK's payments landscape, engaging with regulators, industry bodies, and global networks to drive better outcomes for customers and businesses alike. He is a recognised voice on cross-border payments, digital strategy, and the future of financial infrastructure, regularly speaking at major industry events like SIBOS and the Payments Leaders Summit. Beyond banking, Stuart champions enterprise and entrepreneurship at Newcastle University, personally mentoring student founders and helping build programmes that turn ideas into real businesses. He is someone who has spent his career inside one of the world's biggest financial systems, and somehow still believes it can be changed from within.On The Menu:Why cross-border payments still lose money in transit today Who's liable when an AI makes a bad payment How verification of payee quietly stopped fraud at scale What entrepreneurship at Newcastle University taught him How banks build trust customers don't even notice The four-part Swift scheme fixing international payments Can a giant institution like Lloyds still move fast

🎙️ Innovation + Regulation = Sustainable Growth💡 Great innovation isn't about moving fast and breaking things, it's about creating progress responsibly.In this insightful clip, Colin Payne, Head of Innovation at the Financial Conduct Authority, explains why the best outcomes happen when innovation and regulation work hand in hand.⚖️ Balance risk and opportunity🚀 Enable growth through innovation🛡️ Protect consumers with trust and securityThe future isn't innovation or regulation, it's both. Listen to the full podcast now- https://premade.outgrow.us/interview-with-colin-payne #Outgrow #ColinPayne #FCA #Innovation #FinTech #Regulation #DigitalTransformation #Leadership #FutureOfFinance #BusinessGrowth

🚛 Stop Locking Data Away. Start Creating Value.In this episode, Ivan Branco, Head of Information Management, AI, and Analytics at Volvo Group Trucks Operations, explains why the real power of data comes from breaking silos and making information available by default.💡 Data doesn’t create impact when it stays locked within teams.🤝 Sharing across functions creates stronger insights.🚀 Democratizing data turns information into business value.The goal? Share as much as possible, responsibly, and make data truly transversal.🎙️ Tune in for more insights on AI, analytics, and the future of data-driven organizations.Listen to the full podcast now- https://premade.outgrow.us/interview-with-Ivan-Branco#Outgrow #IvanBranco #VolvoGroup #DataStrategy #AI #Analytics #DataGovernance #DigitalTransformation #BusinessIntelligence #Innovation