233- 😱 DAVE Portnoy Caught Us Off-Guard | 4 Lessons That Could SAVE Your Restaurant

✅ Join our free Facebook group for restaurant owners: Restaurant Growth Labhttps://www.facebook.com/groups/10075401142519206Want to control food and labor costs without the chaos?The best way to do it is simple: give your managers a budget and hold them to it.In this video, I break down:– How to calculate your weekly sales projection– How to set a realistic labor budget– How to create a purchase budget that actually worksIf you’re tired of guessing and reacting, this is the system that gives your team clarity—and your bottom line relief.Have questions? I’d love to help.Email me directly at [email protected]’s build a business that runs profitably every single week.✅ Join our free Facebook group for restaurant owners: Restaurant Growth Lab⁠https://www.facebook.com/groups/10075401142519206⁠

🔗 Join my free Facebook Group: https://www.facebook.com/groups/10075401142519206What’s Actually Working in Restaurant Marketing (Right Now)In this video, I break down 3 restaurant marketing strategies that are driving real results in 2025:✅ Cold email outreach with complimentary food drops✅ Smart email & text marketing that brings customers back✅ Tapping into your local Facebook groups for free exposureNo fluff—just practical tactics you can act on today.📍15-Minute Action Step:Use Google Maps to find 5 local businesses, schools, or large employers near you.Send out 10 cold emails using the script I share in the video.👉 Drop a comment once you’ve sent your emails—let’s track what’s working together.Cold Email Script Mentioned in the Video:Subject: Can we drop off some complimentary pizza for your team?(Watch the video or check the pinned comment for the full template.)If you’re a restaurant owner looking to grow sales without relying on third-party apps or expensive ads, hit subscribe. I post weekly content to help you grow your restaurant like a pro.🔗 Join my free Facebook Group: https://www.facebook.com/groups/10075401142519206

JOIN THE FREE FB Group Today: https://www.facebook.com/share/g/18GyuCEkER/In this video, I break down exactly how we project restaurant sales for the upcoming week and month—step by step. Whether you're a new restaurant owner or scaling to multiple locations, accurate restaurant sales forecasting is critical to staying profitable.You'll learn:1- How we calculate weekly and monthly restaurant sales projections2- The method we use to forecast based on historical data, trends, and seasonality3- How we use sales projections to set our food purchase budget4- How we plan our labor budget around projected sales to control prime cost5- How we create targeted marketing and sales strategies to actually hit our numbersStop guessing. Use real data to make smart decisions in your restaurant. Whether you’re managing one store or scaling a brand, this system will help you run lean, make more profit, and plan like a pro.https://www.facebook.com/share/g/18GyuCEkER/

Dave Portnoy showed up unannounced at Mattenga's Pizzeria—and we weren't ready! 😱HERE IS THE EPISODE on Youtube: https://www.youtube.com/watch?v=_XG1pD9dLjE&t=1sIn today's episode, I'm sharing the 4 essential lessons every restaurant owner must know from our surprise visit by Barstool Sports' own Dave Portnoy. From compromising on recipes to mastering your one-minute story—learn from our experience to ensure your restaurant thrives under pressure.🔥 Here's what you'll learn:Why compromising your standards could cost you bigHow to ensure your restaurant is always spotlight-readyThe power of clearly telling your story in one minute or lessWhy genuine hospitality matters more than ever✅ SUBSCRIBE for more real-world restaurant strategies and behind-the-scenes insights!#DavePortnoy #RestaurantOwner #MattengasPizzeria #RestaurantTips #PizzaReview

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power!  https://youtu.be/J_wu4bCUC5M Turning Complaints into Loyalty: The Art and Science of Customer Complaints. In today's episode of the Making Dough Show, we’ll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers? Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests! 🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery! LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Download for FREE: The RESTAURANT MANAGER SCORE SHEET at  https://mds.mykajabi.com/restaurantmanagerscoresheet Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systems https://youtu.be/OdZMuOBcGIU Watch: 5 Menu Engineering Secrets | Boost Your Restaurant Sales https://youtu.be/gbZWdZvxgEw Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Must-Know Tips for New Restaurant Managers: Succeed in Your First 90 Days! Welcome to another insightful episode of Making Dough Show! 🍕 In this episode, we share 10 essential tips for new restaurant managers. Whether you’re transitioning to a new location, stepping into a management role for the first time, or simply looking to refine your leadership skills, these practical strategies will help you navigate new environments and build strong teams. Key topics include: Discover, Don’t Dictate: Learn why observation and understanding are crucial in your first weeks. Building Genuine Relationships: Tips on connecting with your team without overwhelming them. Mastering Procedures: The importance of diving deep into existing processes before making changes. Vision Casting: How to inspire and motivate your team by setting clear goals. Steady and Systematic Changes: Prioritize and implement changes that have the highest impact. Celebrating Milestones: Recognize and appreciate team achievements to foster a positive work culture. Tune in to discover actionable insights that will set you up for success as a new manager! Don’t forget to like, comment, and subscribe for more tips on running a thriving restaurant business. LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #LeadershipTips #NewManager #PizzaBusiness #RestaurantOperations #TeamBuilding #MakingDoughShow #VisionCasting #EmployeeEngagement #BusinessGrowth #SanAntonio

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systems https://youtu.be/OdZMuOBcGIU Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power! https://youtu.be/J_wu4bCUC5M 10 Best Customer Service Experiences in Restaurant Industry In this episode of the Making Dough Show, I’m diving into the 10 best customer service practices that can either make or break your restaurant. We all know how crucial customer service is—more than fancy decor or menus. It leaves the first and last impression on your guests. I’ll be covering everything from greeting and farewelling standards to building rapport using the F.O.R.M technique, and ensuring top-notch quality control. If you're in the restaurant industry, these tips can help you elevate your operations and enhance the customer experience. Tune in to learn actionable strategies you can implement with your team this week. Don't miss out on how you can start making more dough by refining your customer service standards! 🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #customerservice #restaurantmarketing​ #restaurantmanager​ #makingdoughshow

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems⁠ Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systemshttps://youtu.be/OdZMuOBcGIU Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power!  https://youtu.be/J_wu4bCUC5M How to Enforce Restaurant Rules Without Losing Your Team's Respect  Struggling to enforce rules in your restaurant without being seen as the bad guy? In this episode of the Making Dough Show, we dive into the challenges of rule enforcement and how to maintain respect and trust with your team. Discover the secrets to effective restaurant management through clear communication, consistent enforcement, and the power of an Ops Book. We’ll guide you on how to implement systems that ensure fairness, build trust, and empower your staff to follow rules independently—keeping your restaurant running smoothly without constant oversight. 🎓 Coming Soon! Get ready to transform your restaurant operations with our upcoming course, "From Chaos to Control: The Ultimate Ops Book Blueprint." Master the art of rule enforcement with ease and lead your team with confidence. Stay tuned for more details! If you’re a restaurant owner or manager looking to enforce rules without creating friction, this episode is for you! Learn practical tips and strategies that will help you lead with confidence and create a positive work environment. Tune in now and let's make some dough together! 🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery! LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Download for FREE: Restaurant Marketing System Guide- 10 Steps https://mds.mykajabi.com/marketingsystem Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM 10 Steps to Master Monthly Restaurant Marketing with AI Power!  Welcome to the Making Dough Show! In this episode, we dive deep into creating a robust monthly restaurant marketing system that guarantees consistent growth and engagement for your restaurant. 🍽️✨ Here’s a quick summary of what you’ll learn: Review Last Month’s Analytics: Analyze your sales data, customer feedback, and marketing performance. Identify popular dishes, effective promotions, and areas for improvement to set a strong foundation for next month. Set Sales Targets for the Next Month: Establish clear and achievable sales goals based on past performance and market conditions. These targets give your team a concrete goal and measure your marketing success. Use ChatGPT to Identify Campaign Opportunities: Leverage ChatGPT to brainstorm and identify creative and relevant marketing opportunities for the upcoming month, ensuring you attract and engage customers effectively. Plan Monthly Campaigns and Offers: Create a detailed calendar outlining all promotional campaigns and special offers, ensuring your marketing efforts are organized and timely. Create Email and Social Media Content: Draft and schedule engaging email newsletters and social media posts that align with your campaigns, keeping your audience informed and engaged. Organize Social Media Giveaways: Plan and execute giveaways to boost engagement and attract new followers, creating excitement around your brand. Develop a Photoshoot Shot List: Plan a photoshoot to capture high-quality images of new dishes and events, ensuring you have the visuals needed for your marketing materials. Script Videos for Social Media: Write engaging video scripts for social media, including behind-the-scenes looks and promotional clips, to enhance your social media presence. Set Up Social Media Ads and Budget: Plan and set up targeted social media ads with a clear budget to maximize your ad spend and return on investment. Plan Offline Events and Local Partnerships: Organize offline events and establish partnerships with local businesses to expand your reach and build stronger community ties. LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWac Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM The Ultimate Guide to Restaurant Success: 37 Must-Have Systems Welcome to another episode of the Making Dough Show! In this exciting episode, we're going deep into the essentials of restaurant operations with a focus on cohesive branding and effective marketing systems. Discover how to streamline your daily operations with detailed checklists and learn the secrets behind successful branding strategies that align your social media, website, and in-store presence. We'll explore how to craft a promotion campaign that maximizes impact without overwhelming your team and delve into the importance of regular email marketing and text message marketing to keep your customers engaged. Plus, I'll share tips on creating consistent, high-quality social media content, responding to online reviews with ease, and strategically allocating your marketing budget for the best ROI. But that's not all – we'll also cover innovative giveaway systems to build community goodwill, the power of local Facebook groups, and the importance of organizing your media efficiently. And when it comes to finances, I'll guide you through essential systems for bookkeeping, receipt management, closing the register, profit and loss analysis, sales tax submission, and payroll processing. Join me as I share 37 key systems that will revolutionize your restaurant's operations, marketing, and finances. Whether you're a new restaurant owner or looking to improve your established business, these insights will help you achieve smooth, efficient, and profitable operations. Don't miss out on this comprehensive guide to making your restaurant dreams a reality! Tune in now and let's make some dough together! LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow