Episode 110: Managed Platforms: The Key to Success (w/ Andrew Gaskins)

What does it take to roll out Copilot Studio at scale? Andrew Gaskins of Lumen joins the podcast to unpack how admins can lead innovation through governance. From zone strategies to CoE reviews, Andrew walks us through the battle-tested blueprint that helped Lumen deploy thousands of agents while keeping costs in check. If you're wondering how to balance freedom and control in your agent strategy, this episode is your playbook.   Andrew’s previous episode: https://thelowcodeapproach.podbean.com/e/the-power-of-building-a-community-w-andrew-gaskins/

When security becomes the strategy, everything changes. Ilya Grebnov, Deputy CISO for Business Applications, joins the podcast to explain how Microsoft’s Secure Future Initiative (SFI) transformed the way engineers think, build, and ship. He walks through the principles behind “secure by design,” how Microsoft balances usability with protection, and what it takes to earn customer trust in a world of evolving threats. From tightening the smallest controls to rethinking global infrastructure, this conversation shows what it means to lead with security first, and why that mindset is shaping the future of agents, AI, and cyber defense.

Downtime is expensive. Managed Availability makes sure you never have to pay it. In this episode, Shivani Pradhan and Mauktik Gandhi join us to walk through how the Power Platform and Dynamics 365 Foundations team built a system that’s resilient by design. With built-in failovers, isolated “islands,” and one-minute recovery, when the unexpected happens, you stay up and running. All with one push of a button.

What exactly are Agent Flows, and how do they change automation in Copilot Studio? Heather Orta-Olmo and Derah Onuorah join Sean, Wendy, and Ken to explain how flows work, when to use them instead of Power Automate, and why human-in-the-loop (or man in the middle) is key. With stories from Philips and a preview of intelligent approvals, this episode shows how Agent Flows are powering the next wave of intelligent automation.   Jump into the conversation at aka.ms/LowCodeTopicRequest

How do you balance speed and safety in the age of AI agents? In this episode, Priya Vaidyanathan joins Sean, Wendy, and Ken to talk about zone governance. They explain how the framework helps organizations innovate quickly while maintaining security, what it means to segment environments into zones, and how real customers, such as Heineken, are implementing it in practice. With customer examples and a look ahead to PPCC, this episode is a roadmap for governing AI without slowing it down.

What if your project manager had an AI teammate? In this episode, the Planner team’s Shree Shasta Kumar and Milan Kumar Mohapatra join us to introduce the Project Manager Agent. They explain why Microsoft built it, how it integrates with Teams and meetings, and the guardrails in place to keep outputs grounded and secure. From automating status reports to capturing tasks in real-time, this episode shows how AI is taking on the busywork so humans can focus on leading. Learn more here: https://aka.ms/PMA-skills-Teams-meetings-channels

AI won’t do everything for us, but it can clear space for the work that matters. In this episode, Phil Topness shares how AI enables organizations to shift from merely checking boxes to unlocking creativity and connection. We discuss adoption journeys, the importance of governance and data readiness, and how executive sponsors can establish a vision that drives measurable value. Phil also explains the role of champions, the importance of telling success stories, and how to balance small efficiency gains with bold, high-impact use cases.

Prompt engineering can feel like a secret language. April Dunnam returns to explain how Prompt Coach helps everyone speak it more clearly. From refining prompts to checking compliance and teaching best practices, Prompt Coach provides users with a smoother start to using Copilot and agents. We also cover when to roll it out, how it supports adoption, and why prompt libraries matter.   Prompt Coach is open source. Explore it and the community prompt libraries here: https://github.com/pnp/powerplatform-prompts https://github.com/pnp/copilot-prompts

Inventory matters. This week, we bring on Mik Ferland to take a look under the hood of the new Power Platform Admin Center. Mik explains why inventory comes first, how it works tenant-wide, and what is next for apps and flows. You'll also learn when to use Manage, Monitoring, or Licensing, and what you can expect at PPCC.   Explore the public GitHub repo here: aka.ms/CodeApps

This week we go full pro code. Guests Casey Burke and Marcel Ferreira share how Power Platform is opening doors for professional developers with bring-your-own-code, generative UX, GitHub integration, and automated testing. Whether you’re a pro dev curious about low code or a maker looking to understand the deeper stack, this episode delivers technical insights, practical guidance, and a preview of what’s next at PPCC.   Find the repo at aka.ms/CodeApps