CX News 6th August 2022

“Great Customer Experience is a matter of Culture!” This is the opinion of Victor Calabrese, CEO of a technology company called Deskside and of a Business Consulting firm, Konsulere. Victor’s first love and passion has always been technology, He is an outspoken leader that wants to help other business owners understand and leverage the right technology while staying away from people and companies that give them a false sense of security. Technology can be a company's lifeblood or its eventual cause for demise, and in many cases, executives have little idea as to what is occurring in their organizations. Besides his leadership roles, he is also the author of “Accessing Your True Potential: Four Core Principles To Being The Best Version Of You” that he wrote for his 5 childer. During the interview, we are discussing Customer Experience and Self Improvement. We touch a lot of topics such as how to choose your customers, how to get rid of bad ones and how to become the best version of yourself. I hope you’ll enjoy this episode. If you want to connect with Victor, you can contact him via LinkedIn or his company website. Sultan Let's Talk about CX is a production from No-Stress Media. Check our website for the other shows we are producing.

Please join me in welcoming Guillaume Portalier. He is the co-founder and COO of Waalaxy, a tool that will help you automate your LinkedIn Prospecting Did you know that 80% of B2B leads generated on social media come from LinkedIn. Imagine if you could put your LinkedIn leads strategy on autopilot. During the conversation, we are discussing  The story of the startup, how they grew from 0M to 6M ARR and from 0 to 10k clients worldwide.  Their values and the focus on happiness at work How to start a business How they are using their growth team differently than other companies Waalaxy offers a 2 months trial for the listeners of the podcast, so give it a try: https://waal.ink/Zgh3CR You can contact Guillaume via LinkedIn (of course) About us:  Let’s Talk about CX is a show from No-Stress Media. To learn more about our shows, please visit no-stress.media. You can sign up and get notified whenever we have a new episode. I am inviting you to check Digital Explained to my Mom, our podcast where we invite digital experts who explain what they do in words my mom would understand. Take care! Sultan

I am welcoming Irina Poddubnaia. Irina is the founder of Trackmage, Your Branded Shipment Tracking Page. During the conversation we are looking at how brands can improve customer experience and revenue by providing information about their shipment. A study from Descartes has shown that just 16% of UK consumers are satisfied with the delivery service every time. and that Over two thirds (68%) have had an issue with delivery in the last three months – and, as a result, 24% lost trust in a delivery company and 24% lost trust in the retailer. Try Trackmage today here You can connect with Irina via LinkedIn or via Trackmage Enjoy the show! Thanks to www.podcagent.com for facilitating the interview!

In this episode, I am sharing some of the news that caught my attention: Layoffs at big tech firms Starbucks launching its NFT Book recommendation: Fit for Purpose Enjoy the show

Join me for a conversation with Tom Libelt, Founder of We Market Online Courses. As the company name suggests, his team helps course creators market their courses.  Born in Communist Poland, Tom has an impressive background that I could summarise in a list of keywords: Eastern Europe, Commodore 64, record store, DJ, Sound Engineer for Fugees, Alicia Keys, MOP, Gangstarr, SEO, Polish Hip-Hop, 4 hour work-week, Digital Nomad. During the conversation, we are discussing the online course market and how understanding your constraints can help lead a healthier and happier life. Enjoy the show! Connect with Tom via: Website - https://smartbrandmarketing.com/wemarketonlinecourses/ LinkedIn - https://www.linkedin.com/in/tomlibelt/ Twitter - https://twitter.com/TomLibelt Tom's Polish Hip-Hop: https://youtu.be/CciS217gCpE

I am meeting Dan Gingiss, international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. He has a 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and The Experience Maker Show. We have discussed his encounter with Michael Jordan and why you should "Do Simple Better!". Enjoy the show!

For our latest episode, we are featuring Rick Delisi. Rick has been researching customer service and customer experience for the past two decades. He is the co-author of the best-selling book The Effortless Experience, and has written several pieces published in the Harvard Business Review. Prior to working in customer service he was a journalist, winning four Associated Press awards for outstanding feature reporting. Rick recently wrote “Digital Customer Service” with Dan Michaeli. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" Useful links: Digital Customer Service website: https://www.digitalcustomerservicebook.com/ Digital Customer Service book on Amazon: https://www.amazon.com/dp/1119841909/ The Effortless Experience on Amazon: https://www.amazon.com/Effortless-Experience-Conquering-Battleground-Customer/dp/1591845815 Rick Delisi on Linkedin: https://www.linkedin.com/in/rick-delisi-1122257/ Let's Talk About CX website: https://www.letstalkabout.cx/

Welcome to part 2 of the interview of Rosaria Cirillo. Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Former CXPA Authorized Resource Trainer. During this interview, we are discussing her vision of CX and some of the ideas behind her book Yellow Goldfish. The book shows the importance of HAPPINESS in Customer Experience. We are discussing the WHY, the HOW and the WHAT. You can reach out to Rosaria via: Linkedin: https://www.linkedin.com/in/rosariacirillo/  Linkedin: https://www.linkedin.com/company/wow-now-exp/  Website: https://wownow.eu/  Blog: https://wownow.eu/blog/  Instagram: https://www.instagram.com/wownowexp/  Twitter: https://twitter.com/wownowexp  Facebook: https://www.facebook.com/wownow.eu/ She also regularly organizes CX Masterclasses and free webinars. More information at https://wownow.eu/training/ And she started The HumanKind Show, a webinar and podcast with Chantel Botha: http://www.wownow.eu/humankind Rosaria’s books: https://wownow.eu/books/ Enjoy the show!

Welcome to part 1 of the interview of Rosaria Cirillo. Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Former CXPA Authorized Resource Trainer. During this interview, we are discussing her vision of CX and some of the ideas behind her book Yellow Goldfish. The book shows the importance of HAPPINESS in Customer Experience. We are discussing the WHY, the HOW and the WHAT. You can reach out to Rosaria via: Linkedin: https://www.linkedin.com/in/rosariacirillo/ Linkedin: https://www.linkedin.com/company/wow-now-exp/ Website: https://wownow.eu/ Blog: https://wownow.eu/blog/ Instagram: https://www.instagram.com/wownowexp/ Twitter: https://twitter.com/wownowexp Facebook: https://www.facebook.com/wownow.eu/ She also regularly organizes CX Masterclasses and free webinars. More information at https://wownow.eu/training/ And she started The HumanKind Show, a webinar and podcast with Chantel Botha: http://www.wownow.eu/humankind Rosaria’s books: https://wownow.eu/books/ Enjoy the show!

Welcome to Let's Talk about CX. This episode is in Dutch and features Gertjan Jonkers, a CX expert specialized in HR services. You will find more details below. Vandaag ontvang ik Gerjan Jonkers, een gedreven, inspirerend CX Consultant met ruim 25 jaar marketing ervaring in de HR-dienstverlening. Eigenaar van Spoor 9+, Consultancy bureau met expertise op klantbelevingx@ Gertjan is ingenieur in Bedrijfskunde en heeft een diploma in Customer Experience Management van de Universiteit van Groningen Gertjan heeft een sterke visie op klantbeleving, dankzij zijn kennis en ervaring met CX-management en helpt hij HR-dienstverleners om verbinding met klanten op een impactvolle en waardevolle wijze en zo zorg te dragen voor duurzame groei. Connect with Gertjan:  LinkedIn - https://www.linkedin.com/in/gertjan-jonker-b2b2571 Company page: https://www.linkedin.com/sales/company/68477718