Solving the Right Problem: Design Thinking for Leaders and Resilient Teams with Kat Mather

Get in touch with us! We’d appreciate your feedback and comments. “Design thinking is conscious decision-making.” - Kat MatherIn this episode, I discuss design thinking with Kat Mather from Design Linking, a design professional with over 25 years of experience. We explore how design thinking helps teams address root causes instead of surface-level issues, enhancing problem-solving. Kat shares her transition into facilitation and the importance of balancing divergent and convergent thinking. We delve into the five phases of design thinking—empathy, defining the problem, ideation, prototyping, and testing—and the critical role of prototyping in fostering learning. The conversation highlights strategies for creating collaborative environments and emphasizes cultivating healthier organizational cultures through design thinking for lasting impact.Key Takeaway Insights and Tools:Design thinking = conscious decision-making: uncover the root problem, map system impacts, and keep humans at the centre. Use the five phases—flexibly: Empathize → Define → Ideate → Prototype → Test; don’t rush discovery and don’t treat the method as rigid steps. Prototype to learn, not to impress: a sketch, a model, or role-play—share ideas early, get feedback fast, iterate. Balance divergent ↔ convergent thinking (Double Diamond): open wide to explore, then converge to decide—without letting the boss or loudest voice dominate. Mindset over mechanics: optimism, empathy, curiosity, growth, collaboration, risk tolerance; progress matters more than being “right.” Bio:Kat Mather is the founder of Design Linking, helping leaders and teams solve complex collaboration and communication challenges through creative problem-solving and facilitation. With nearly 30 years of experience spanning design, communication, and cross-departmental teamwork, Kat helps organizations unlock clarity, ownership, and action in even the most high-stakes environments.She designs and facilitates bespoke workshops that blend creativity with strategy, drawing on Design Sprints, design thinking, and systems mapping to spark innovation and drive change. Known for bringing structure to complexity while keeping things engaging, Kat shares insights through her Design Linking blog and speaking engagements—expect energy, fresh thinking, and a touch of maverick spirit as she explores how design helps teams thrive.Links:Website: https://www.designlinking.no/Substack blog: https://designlinking.substack.com/Instagram: https://www.instagram.com/designlinking/LinkedIn: https://www.linkedin.com/in/katmather/LinkedIn: https://www.linkedin.com/company/design-linkingFacebook: https://www.facebook.com/profile.php?id=61579423581534Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. “The negativity bias doesn't just distort your mood—it reshapes your attention.”Why does your mind hold onto criticism more than compliments? In this episode of Seeing Sideways, Jason Birkevold Liem explores The Negativity Bias—your brain’s built-in tendency to focus on what’s wrong—and offers practical strategies to shift from survival-mode thinking to emotional clarity and resilience.Why does one small mistake outweigh a dozen wins—and how can you retrain your brain to see the full picture?Key Takeaway Insights and Tools (with Timestamps):Negativity Bias: Why the Brain Fixates on What's WrongOur brains evolved to prioritize threats over rewards—making negative input stickier and more dominant than positive input.[01:02]The Cost: Shrinking Perspective and Chronic Self-DoubtThis bias narrows attention, amplifies stress, and turns minor discomforts into perceived dangers—impacting work, relationships, and well-being.[03:36]The 5:1 Rule – Rebalance Emotional WeightBecause one negative interaction outweighs five positive ones, use this ratio as a loose mental guide to help recalibrate your attention.[05:22]Expand the Frame – Ask “What Else Is True?”This simple reframing question prevents tunnel vision and allows for more nuanced, balanced thinking, even in difficult moments.[05:50]Celebrate Small Wins to Rewire Your PerspectiveBy tracking small moments of progress, you help your nervous system register safety and strength—essential for building emotional resilience.[06:36]Tools & Practices Mentioned:The 5:1 Rule – Counteract negativity by intentionally registering more positive inputs“What Else Is True?” Reframe – Restore nuance during emotionally charged momentsDaily Reflection Practice – Name what worked, what you’re proud of, and small winsPaper Tiger Analogy – Notice when emotional responses are out of proportion to real threatBio:Jason Birkevold Liem is a leadership coach, resilience trainer, and the author of Seeing Sideways: The Hidden Patterns Behind How We Think, Choose, and React. Through his podcast It’s an Inside Job, Jason helps listeners build the mindset and emotional tools to lead with intention and respond to life’s challenges with clarity.Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. “Generational clashes at work aren’t just inevitable—they’re opportunities to learn new ways of thinking.” - Nick SheirffIn this episode of It’s an Inside Job, I sit down with workplace strategist Nick Sheriff to explore how we can bring together technology, empathy, and generational diversity to create workplaces that are both efficient and deeply human. You’ll hear practical strategies to adapt to rapid tech change, build inclusive cultures, and support well-being at work.What if the real secret to thriving in the age of technology isn’t more tools, but more empathy?Key Takeaway Insights and ToolsTechnology is only a tool—creativity makes it valuable.Nick explains that the biggest barrier isn’t tech itself but the lack of creative training in how to use it. (00:05:00)Early adopters show how small tech habits save time and reduce stress.We talked about examples like AI transcription and automated meeting summaries that free people to listen fully instead of multitasking. (00:09:18)Generational diversity is both a challenge and an opportunity.Nick shares how boomers, Gen X, millennials, and Gen Z bring different values and work habits—and how technology can bridge these divides when used thoughtfully. (00:13:18)Inclusion works best when it’s genuine, not tokenistic.We dug into why organizations thrive when roles are filled based on merit, passion, and values rather than demographics. (00:24:29)Workplace well-being requires reflection spaces and cultural shifts.Nick described how quiet rooms, walk-and-talks, and leadership-led breaks can transform burnout into breakthrough. (00:39:34)Nick Sheriff is a workplace strategist and the founder of Media Monday Oslo, a platform he first developed in Dubai during the financial crisis to reframe challenges as opportunities. Nick now helps organisations harness technology, bridge generational divides, and foster inclusive workplace cultures. LinkedIn: https://www.linkedin.com/in/nick-sheriff/Website: https://www.disrupt.no/If this conversation sparked some ideas for you, share the episode with a colleague and hit subscribe to It’s an Inside Job. That way you won’t miss future episodes where we explore the tools and stories that help us build resilience, lead with intent, and strengthen well-being.Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. “Clarity is resilience. Resilient thinkers don’t lock themselves into a decision just because it was the first one available.”Why do first impressions and initial numbers have such a strong grip on our thinking? In this episode of Seeing Sideways, I unpack The Anchoring Bias—how our brains latch onto early information—and shares practical tools to reclaim clarity, flexibility, and sound judgment in everyday decisions.What if the first thing you heard—or thought—was quietly steering every decision you've made since?Key Takeaway Insights and Tools (with Timestamps):Anchoring Bias: When the Beginning Becomes the BenchmarkThe first number, impression, or idea becomes the mental anchor—shaping how we judge everything that follows.[01:03]The Trap of the First InputWhether it's pricing, people, or predictions, anchoring bias distorts judgment—even if the starting point is random or irrelevant.[02:09]Mental Reversals to Break the FrameAsk: “What if the first number had been different?” or “What if I’d heard praise instead of criticism first?” These exercises reveal how much the anchor influences your view.[06:29]Delay Judgment and Let Experience LeadInstead of jumping to conclusions, allow space for context to develop. A second impression often tells you more than the first.[06:54]Clarity Is ResilienceResilient thinkers don’t treat the first input as sacred—they stay flexible, compare perspectives, and make better-calibrated decisions.[07:48]5. Additional Suggested Sections:Referenced Tools & Concepts:Mental Reversals: Imagine the first input was totally differentFirst Impression Filter: Ask yourself, “Would I feel differently if I heard this second?”Information Expansion: Deliberately seek out additional data pointsDelay Rule: Wait before reacting to emotionally charged first impressionsBio:Jason Birkevold Liem is a resilience and leadership coach, keynote speaker, and author of Seeing Sideways. He helps individuals and teams think more clearly, lead more intentionally, and make better choices in uncertain environments. His podcast It’s an Inside Job explores the psychology behind mindset, emotion, and decision-making.Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. "Your self-doubt isn’t you. It’s your survival brain talking.” - Mitchell WeisburghDiscover how to break free from survival mode with Mitchell Weisberg, creator of the Mind-Shifting Method. Learn practical tools to quiet self-doubt, reframe stress, and build long-term resilience, creativity, and collaboration.Have you ever wondered if your self-doubt is really you—or just your survival brain talking?Key Takeaway Insights and ToolsRecognize the Survival Trap (00:08:51)Stress triggers the limbic system—your brain’s survival mode—which floods your system with cortisol and adrenaline. This shuts down creativity and clear thinking, leaving you stuck in fight, flight, freeze, or herd responses.Third-Party Your Thoughts (00:22:02)Label negative self-talk as your “limbic brain” or “Part X” instead of identifying with it. This creates distance and makes it easier to choose a constructive response.Practical Techniques for Resetting (00:24:03–00:25:57)Four core strategies:Self-awareness/metacognition (“Am I in limbic mode?”)Healthy distraction (mindfulness, movement, or sensory resets)Positive self-talk that opens possibilities (“Perhaps I can…”)Trusted sparring partners for perspective and groundingThe “Perhaps I Can” Technique (00:32:10–00:37:05)A powerful reframe that shifts the brain from “I can’t” to possibility. This simple phrase helps unlock self-efficacy and problem-solving capacity.Compound Growth of Resilience (00:42:16–00:43:04)Practice one or two techniques consistently for months. Small improvements compound over time, shifting emotional patterns and building lasting resilience.Bio:Mitchell Weisburgh is on a mission to free high-achieving leaders from the invisible survival-mode traps that sabotage creativity, resilience, and leadership. After eight years of deep research across neuroscience, cognitive psychology, military strategy, and organizational development, he developed the Mind Shifting Method — a practical system for rewiring the brain for calm power, critical thinking, and collaborative success.Unlike traditional motivation or mindset hacks, Mitchell’s work focuses on upgrading a leader’s internal operating system. His method empowers entrepreneurs, executives, and coaches to lead and create from sustainable strength, not stress. By shifting the way leaders respond under pressure, they gain clarity, authority, and the ability to stay grounded through challenges.Detailed Resources & LinksMind Shifting: Stop Your Brain from Sabotaging Your Happiness and Success (Amazon)Website: https://www.mindshiftingwithmitch.com/Facebook: https://www.facebook.com/mweisburghInstagram: https://www.instagram.com/weisburghm/LinkedIn: https://www.linkedin.com/in/Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. “What grabs your attention is not always what deserves it.”Why do we fear shark attacks more than slipping in the bathtub? In this episode of Seeing Sideways, I explore The Availability Heuristic—a cognitive bias that tricks us into overestimating the importance of what’s most vivid, recent, or emotionally charged—and offers practical tools to reclaim clarity and balanced thinking.Are your fears and decisions based on facts—or just what’s easiest to recall?Key Takeaway Insights and Tools (with Timestamps):The Brain Confuses Vivid with TrueThe availability heuristic makes rare, dramatic events feel more likely simply because they’re easier to recall—like fearing plane crashes over car accidents.[01:03]Emotional Urgency Isn't the Same as RelevanceWhat grabs your attention doesn’t always deserve it. Ask yourself: “Would this still matter if I hadn’t just seen it?”[05:24]Zoom Out to See Patterns, Not Just StoriesOne viral video or negative review isn’t the full picture. Anchor your thinking in broader data and long-term trends.[05:55]Introduce Delay Before ReactingStrong emotional reactions distort decision-making. Build a habit of waiting 24 hours before acting on emotionally charged information. [06:37]Diversify Your InputsRelying on one feed or viewpoint skews your perspective. Seek out varied, quieter sources to gain a more accurate picture of reality.[07:14]If this episode gave you a fresh way to reflect on your decisions, share it with someone who could use more clarity in a noisy world—and follow It’s an Inside Job for weekly tools to help you lead from the inside out.Jason Birkevold Liem is a leadership coach, speaker, and author of Seeing Sideways. He specializes in helping professionals build emotional resilience, lead with intention, and reframe unhelpful thinking patterns. Through his podcast It’s an Inside Job, Jason explores the psychology and tools behind leading oneself and others through complexity and change.Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. “It’s not about adapting to chaos—it’s about reinventing ourselves and our organizations from the ground up.” - Caroline StokesWhat if the leadership frameworks you rely on today are the very reason your organization won’t survive the next decade?In this episode, I speak with Caroline Stokes, author of Aftershock to 2030: A CEO’s Guide to Reinvention in the Age of AI, Climate and Societal Collapse. Together we explore why outdated leadership models no longer work, how to embrace radical reinvention, and how AI, trauma-aware systems, and resilience can prepare leaders and organisations for the seismic challenges ahead.Key Takeaway Insights and ToolsThe BANI Framework replaces VUCA – Leadership must move beyond volatility, uncertainty, complexity, ambiguity to face a world that is brittle, anxious, nonlinear, and incomprehensible. (00:09:37)Shareholder confidence depends on reinvention – Companies clinging to quarterly results risk irrelevance; resilient organizations align with climate, AI, and societal disruption. (00:15:49)Radical Listening with AI – Using AI as a tool for systematic listening across employees and stakeholders enables leaders to identify gaps, opportunities, and emerging risks. (00:19:14)Reinvention requires a reset – Leaders need to let go of outdated models and adopt new cognitive scaffolding, shared language, and trauma-informed systems to thrive. (00:22:48)Resilience is rooted in neuroplasticity – Leaders can cultivate adaptability by embracing growth as a practice, rewiring their brains through learning, reflection, and constructive conversation. (00:55:28)Bio:Carolyn Stokes is a leadership strategist for the 5th Industrial Revolution and author of AfterShock to 2030: A CEO’s Guide to Reinvention in the Age of AI, Climate, and Societal Collapse. Her work offers a radical roadmap for navigating disruption, grounded in trauma-aware systems, emotionally intelligent AI, and adaptive intelligence.A Sony alum who helped launch PlayStation, Caroline has evolved from executive headhunter to a globally recognized authority on psychological and strategic leadership reinvention. She works with CEOs, boards, and executive teams to build sovereign, trust-based systems that align with today’s complex, polycrisis environment.She is also the author of Elephants Before Unicorns (Entrepreneur Press, 2019), co-author of the HBR Guide to Navigating the Toxic Workplace (2024), and contributor to Coach Me! (Wiley, 2022). Her insights have appeared in outlets including Harvard Business Review, Fast Company, Forbes, and The Globe and Mail.Books & Concepts Mentioned:Carolyn Stokes – Aftershock to 2030: A CEO’s Guide to Reinvention in the Age of AI, Climate and SocieSupport the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. “Clarity is resilience. And it doesn’t come from being unshakably sure—it comes from staying grounded while allowing your ideas to evolve.”What if your brain isn’t broken—but brilliantly biased? In this kick-off to the Seeing Sideways series, I explore how cognitive biases shape our perception, decision-making, and relationships—and how self-awareness helps us respond with clarity and build lasting resilience.Have you ever been absolutely certain you were right—only to discover your brain was playing tricks on you?Key Takeaway Insights and Tools (with Timestamps):Your Brain Isn’t Flawed—It’s EfficientCognitive biases aren’t defects. They’re evolutionary shortcuts that once kept us safe but now can distort modern decision-making.[01:20]Clarity Begins with CuriosityWhen you prioritise curiosity over certainty, you create space for growth, insight, and better judgment.[02:46]Confirmation Bias: A Belief MagnetOur brains filter information to support existing beliefs—whether in the workplace, relationships, or how we see ourselves. [09:06]Contrarian Thinking Builds ResilienceQuestioning your assumptions, rehearsing the opposite viewpoint, and seeking respectful contradiction help sharpen clarity and adaptability.[13:47–16:41]Track Your Thinking Over TimeKeeping a belief journal lets you reflect on how your perspectives evolve—and where your mind may be filtering reality.[16:41]Jason Birkevold Liem is a leadership coach, author, and host of It’s an Inside Job. With over two decades of experience in psychology-based coaching, Jason helps leaders and professionals build mental resilience, improve communication, and lead with clarity. His latest work, Seeing Sideways, explores how to reframe cognitive biases and lead from the inside out.Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday

Get in touch with us! We’d appreciate your feedback and comments. “Many leaders aren’t just performing for the public—they’re performing for themselves.” - Matthew KraytonLeadership today is less about perfection and more about presence. In this episode, Matthew Krayton, leadership advisor and co-founder of M2Aspire, shares how leaders can align strategy with values, manage emotional intensity, and drop the performance mask to lead with clarity and authenticity—especially in the spotlight.Are you leading from who you truly are—or from a version of yourself designed to meet others' expectations?Key Takeaway Insights & Tools (with Timestamps)You’ll never please everyone—stop trying.Strong leadership begins with letting go of the need to satisfy all audiences and instead anchoring decisions in your values.[08:24]Pause before responding.Emotional reactions often outweigh data in leadership decisions. Build the habit of pausing before reacting to create distance from emotional triggers.[13:50]Use emotional labeling to regulate tough conversations.Internally or aloud, naming emotions—like "This is frustration"—helps shift from reaction to response.[19:32]Curiosity beats defensiveness.In tense situations, lead with curiosity instead of argument. Phrases like “Help me understand” reduce conflict and build connection.[18:06]Don’t skip mindset work.Leaders often jump to tactics and execution without building the internal foundation to handle pressure. Emotional fitness and clarity are prerequisites to effective leadership.[34:50]BioMatthew Krayton is the Co-Founder of M2Aspire, where he helps founders, executives, and teams align strategy with story - especially during times of growth, reinvention, or internal misalignment. Through a blend of coaching, advisory, and communications strategy, he supports leaders navigating the emotional and strategic toll of visibility.Matt previously founded Publitics, a nationally recognized public affairs firm, where he advised campaigns at every level of government and worked on special projects during the 2020 presidential race, including helping to create President Joe Biden’s viral “We Just Did” hat.He also teaches in Centenary University’s Business Department, where he serves as an adjunct professor in their pioneering social media program. Earlier in his career, Matt worked at Fairleigh Dickinson University’s PublicMind Poll and taught in the Law in the Liberal Arts program.Website: m2aspire.comLinkedIn: Matthew KraytonSubstack: M2Aspire on SubstackInstagram: @m2aspireRelated Past Episodes:[Leading Through Change and Chaos with Marianne B. Hagen][Building Psychological Safety at Work with Dr. Chika Oriuwa]If this episode made you rethink how you show up as a leader, share it with someone navigating leadership challenges right now. And don’t forget to subscribe to It’s an Inside Job for more insights that help you lead from the inside out.Support the showSign up for the weekly IT'S AN INSIDE JOB NEWSLETTER takes 5 seconds to fill out receive a fresh update every Wednesday