01: Can problem tickets be projects in ITIL?

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  07: Risk management

  14.01.2020

  8:35

  Risk management
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  06: The really right way to close a problem ticket

  14.01.2020

  4:24

  The really right way to close a problem ticket
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  05: Release management vs. Deploy management

  14.01.2020

  2:54

  Release management vs. Deploy management
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  04: Incidents and requests...Not the same!

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  Incidents and requests...Not the same!
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  03: New features in the latest ITIL 4 release

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  New features in the latest ITIL 4 release
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  02: The four dimensions of ITIL 4

  14.01.2020

  6:11

  The four dimensions of ITIL 4
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  01: Can problem tickets be projects in ITIL?

  14.01.2020

  2:40

  In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!