Managing Patient Expectations

In this episode, we sit down with Ashley Reader, BSN, RN, founder of UNDONE WELL and Allergan national trainer, to talk about what it takes to build a brand, grow a team, and evolve from injector to CEO. Ashley shares the philosophy behind UNDONE WELL, how she maintains her approach to natural results while scaling her practice, and what she's learned from training injectors across the country. Plus, we get into what it takes to become an industry trainer, the realities of leading a team, and why building a successful practice requires more than being a great injector. We cover: Building a recognizable brand and staying true to your philosophy Going from solo injector to CEO and knowing when to hire Becoming a national trainer and advice for injectors looking to grow in the industry Training other injectors while maintaining consistency and clinical standards Building a male clientele and how their treatment preferences differ Connect with Ashley: Instagram: @aestheticnurseashley / @undonewell Website: undonewell.com / aestheticnurseashley.com Connect with us: @injectorconfidential @letstoxaboutit (Nicole's education) @bay_skinandbeauty (Nicole's practice) @skinandsoulaesthetics_ (Kristen's practice) @the.injector.mentor (Kristen's mentorship)

In our first guest episode, Courtney Wilson, RN, BSN, CANS, is the founder of the Aesthetic ER Kit and an injector in Carlsbad, CA. She walks us through a vascular occlusion she had in her own chair two months ago, step by step, including the patient follow-up and the sleepless night that came after. She also explains why preparation, not skill alone, decides how these cases turn out. Plus, Nicole finally tells the story of the VO Kristen gave her (and where Kristen was when the text came in). We cover: The biggest emergency-prep mistakes injectors make How much hyaluronidase to keep on hand Emergencies beyond VO: anaphylaxis, vasovagal, burns, and more Informed consent, documentation, and why an involved medical director matters Connect with Courtney: Website: theaestheticerkit.com Instagram: @theaestheticerkit Use code SAFETY100 for $100 off your kit Connect with us: @injectorconfidential @letstoxaboutit (Nicole Adona) @skinandsoulaesthetics_ (Kristen's practice) @the.injector.mentor (Kristen's mentorship)

Same injectors, different practices. Nicole and Kristen get honest about what they've changed over the past year: what they rebuilt, what they let go of, and what they'd tell their past selves.  Nicole shares her shifts around motherhood and consolidating to one location. Kristen breaks down how individualized five-tier treatment plans keep revenue steady in a slow season or a tighter economy, and why letting go of the comparison trap is what made that possible. In This Episode Why growth doesn't mean staying static, and what changing your practice really looks like Nicole's practice shifts: motherhood and moving from two locations to one Kristen's practical shift: five-tier treatment plans as a slow-season and recession strategy How a built-in plan for each patient means you're not starting from zero when the schedule dips How mindset and business systems work together Connect With Us Injector Confidential: @injectorconfidential Kristen (Skin + Soul Aesthetics): @skinandsoulaesthetics_ Kristen's Mentoring: @the.injector.mentor Nicole Adona (Let's Tox About It): @letstoxaboutit Subscribe + Share If this episode resonated, follow the show, leave a rating or review, and send it to an injector who needs to hear it.

Setting clear expectations is more than just good practice. It's your best defense against burnout, refunds, and bad reviews. In this episode, we walk through every stage of the patient experience, from consultation to follow-up, helping you lead with honesty, integrity, and confidence. You'll learn what red flags to watch for, how to align with your patient on outcomes, and when it's okay to say no to stay sane AND sleep well at night. 

Hiring is one of the most important (and most emotional) decisions you'll make as a med spa owner. Consider this episode is your no-fluff guide to doing it right. From defining what you actually need to spotting red flags in interviews, we're covering every stage of the process with clarity and confidence. You'll learn why culture can beat what's on a resume, how to attract aligned team members, and when it's time to let someone go with compassion, but no guilt. Whether you're hiring your first assistant or expanding your dream team, this episode will help you step fully into your role as CEO, not babysitter.

Your brand is more than a pretty feed... it's the feeling you create. In this episode, we break down what branding really means, why aesthetics alone don't convert, and how to build a brand that's authentic, magnetic, and drives your business. Plus, we offer 3 journal prompts and a challenge to show up more you this week.

Stepping into aesthetics takes courage—but what happens when the people closest to you aren't cheering you on? In this raw and relatable episode of Injector Confidential, we're diving into the emotional weight of not receiving support from your inner circle when building your career in aesthetics. We'll explore why this happens—whether it's fear, misunderstanding, or projected insecurity—and how to reframe the narrative so you can stay grounded and motivated. You'll hear real stories, practical advice, and the mindset shifts that help you rise above the doubt. Plus, we're talking about how to find your true community, and what to do when the same people who once doubted you suddenly want a seat at your success table. Whether you're in the thick of it now or reflecting on your own growth, this one's for you. You're not alone—and you're not crazy for wanting more.

Whether you like it or not, global politics are hitting our syringes and it's time to talk about it. On this week's episode of Injector Confidential, we break down the impact of tariffs and trade wars on your business and how to protect your profit margins. Learn how to adjust pricing with integrity while navigating rising costs and the ever-changing market conditions. We also dive into shifting from a scarcity mindset to empowered injector energy so you can feel confident and strategic during uncertain times. 

The long-awaited launch of our third season is HERE! In true Injector Confidential fashion, we're kicking off season 3 with a in-depth, unfiltered recap. In this episode, we reflect on 2024 with a fun, introspective game. We share personal updates, lessons leasrned, and a few exciting things on the horizon. Join us as we dive into what's changed, what's stayed the same, and what's in store for the future. 

We've all heard the buzz phrase "community over competition" ...but what does it REALLY mean? Our answer might surprise you. In this episode, Kristen and Nicole break down what it means to be community-minded as an injector and how embracing your competition elevates your practice.  Connect with us: NICOLE ADONA Instagram: @letstoxaboutit @bay_skinandbeauty TikTok: @letstoxaboutit Training: e-mail [email protected] to get $500 off your first course in the new and improved LTAI Aesthetic Mentorship Progoram  KRISTEN DOEZIE Instagram: @skinandsoulaesthetics_ TikTok: @skinandsoulmed Training: @the.aesthetic.mindset