Building an AI incident responder

What are the real challenges of building an AI Agent in 2026? How can we build a system that combines the best of “build” and “buy” for customers? And how did the first spike of using AI at incident turn into our Investigations product we have today.The chat with Lawrence covers all this and what the difference is between traditional engineering and the bold new world of AI Engineering.

We chat to Leo, a Product Engineer, about how you can skill up your team on incidents and develop their instincts about how to handle everything going wrong, without anything having to go wrong at all through Game Days.

We sat down to talk with Lisa, one of our Founding Engineers, about how agents and AI tooling affect the traditional assumptions about scaling a tech business. We also discussed how you balance speed and reliability in this new world.

Three founders, one kitchen table, and a very honest end of year conversation. In this episode we look back on 2025, from moving continents and growing the company at pace, to ski trips that probably should not have happened, live demos that absolutely could have gone wrong, and the small moments that made the year memorable. We talk about how our billboard ideas came to life, what it is really like spending a huge chunk of time hiring, why Pete injured his back standing up, and why Chris’s idea of a death row meal is genuinely upsetting. It is unscripted, a bit chaotic, and a proper look behind the scenes at what the year actually felt like.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at ⁠incident.io⁠.In this episode, Product Engineer Rory B. and CTO Pete discuss how we’re using Claude Code and Git Worktrees to allow engineers to build multiple features in parallel. You can read more on our blog.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io.In this episode, we chat with Product Engineer Leo about how we’re using AI tools like Claude Code to ship more product, more quickly.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build atincident.io. In this episode, we chat with Product Engineer Leo about her time building On-call, our favorite engineering tooling, and what makes our engineering culture as good as cinnamon buns.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io.In this episode, Norberto Lopes and Rory Malcolm discuss Rory's journey as a product engineer at incident.io, focusing on his experiences in the AI team and the challenges of developing the AI investigations product. They explore the engineering culture at incident.io and the impact of AI on incident management. The discussion also touches on the future of incident management and the evolving role of AI in a tech environment.

We’re running a short mini-series on The Debrief podcast called Beyond the Code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Alicia chats with Kelsey, a long-time product engineer on the Response team. They dive into Kelsey’s journey from lab automation to building core incident features, the magic (and madness) behind Scribe, and what it’s like working on a high-performing team. Expect stories about AI, workarounds, and why versioning folders manually isn’t a scalable solution.

Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.