Ep. 08 - How to Anticipate Customer Needs

In this episode of Frankly Speaking, Frank and Elliot discuss Frank’s Top 5 business lessons from this year. They chat about these simple, but impactful things that each of us can take into the new year to improve our daily interactions. There may or may not be a shoutout to our nine loyal listeners, a guest appearance from a live listener, and as always, a "Hi Mom!" moment.

In this episode of Frankly Speaking, Frank and Elliot discuss the characteristics of culture and how to create a dynamic environment that can pace the progression of both a growing employee base, and client base. Frank touches on the foundational elements of company culture, and its home in the bedrock values an organization seeks to live by. There may or may not be a shoutout to our loyal Peruvian listener base, and as always, a "Hi Mom!" moment.

In this episode of Frankly Speaking, Frank and Elliot discuss how to anticipate customer needs. They chat about the key elements of relationships which provide the platform for bringing “over the horizon” insights to clients. There may or may not be a shoutout to our eight loyal listeners, and as always, a "Hi Mom!" moment.

In this episode of Frankly Speaking, Frank and Elliot are joined by David McLaughlin, SVP, Head of Technology integration at AML RightSource to discuss the value of supporting people with effective technology. Frank and David chat about how the application of machine learning and robotics to large data sets helps reduce false positive results and allows analysts to focus their skills on nefarious activity of bad actors. There may or may not be a shoutout to our seven loyal listeners, and as always, a "Hi Mom!" moment.

In this episode of Frankly Speaking, Frank and Elliot discuss the challenges of creating and maintaining effective teams. Frank touches on the core principles effective teams, and the difficulties in bringing teams together in a time of rapid organizational growth. There may or may not be a shoutout to our loyal Peruvian listener base, and as always, a "Hi Mom!" moment.

The melding of technology and human intervention in financial crimes prevention continues to accelerate. Frank and Elliot are joined by David Buxton, Chief Product Officer at AML RightSource to discuss this convergence; they explore when technology can be most effective and when human intelligence, experience, and judgement make a decisive difference in successfully interdicting financial crime.

As AML RightSource continues its hyper-growth trend in 2021, Frank Ewing, CEO and Elliot Berman, Creative Director of AML RightSource discuss the challenges of managing through an aggressive global acquisitions program and what it means for the company, its team members, and its clients; now and into the future.

In this episode, Frank and Elliot are joined by Sam Russo and Ryan Cimo to discuss all things career. The chat about strategies for the beginning of the career journey, what helped each of them, and what brought each of them to executive positions.