Never Lose A Customer | Joey Coleman

Jeremy Poincenot is a highly accomplished keynote speaker and blind golf champion. After losing his eyesight at only 19 years old, Jeremy found his path limited and full of new challenges. However, Jeremy has demonstrated that through drive and determination, individuals can overcome seemingly insurmountable challenges and achieve great success. With three World Championships and nine National Championships on his resume, Jeremy has proved himself as someone who doesn’t shrink in the face of adversity. When he’s not playing golf, Jeremy works with organizations to help them achieve their greatest potential through collaborative solutions.   Links: Jeremy’s Website: https://www.jeremypoincenot.com/

Dot Stein is known as the “rock n’ roll masseuse.” She has tended to numerous well-known musical performers for nearly thirty years. Her client list includes notable acts such as The Rolling Stones, Led Zeppelin, Frank Zappa, Katy Perry, Eminem, and David Bowie. As her career grew, so did her company, Dr. Dot Therapy, which now employs over 900 people. Through Dr. Dot Therapy, they offer a myriad of services like yoga, spa services, acupuncture, chiropractic services, and more. She is also known for her trademarked “Bite Massage,” a massage technique where she bites the back of a client in order to improve blood circulation. Her nickname, Dr. Dot, was given to her by Frank Zappa in 1988. Her foray into the world of massages began when she was a teenager. Wanting to meet her musical heroes, she would offer massages to gain backstage access, without having to trade on sexual favors. “I chose massage rather than the groupie route,” she says. “I wanted to meet the people who wrote the lyrics to the music I loved so much.” Listen in as she shares her truly unique story.   Links: Dot’s Website: www.drdot.com

Shermin Kruse returns to the podcast today to discuss tips and tricks for public speaking. Shermin is a renowned negotiation consultant, law professor, author, and TEDx speaker. Having produced and scripted over 60 TEDx talks, she has a lot of experience under her belt. She is also the founder and executive producer of TEDxWrigleyville. Listen in as she shares insights on how to connect with your audience effectively.   Links: TEDxWrigleyville: https://tedxwrigleyville.com/ Shermin’s Website: https://www.sherminkruse.com/

Joey Coleman returns to the podcast this week with a part 2! Joey has helped companies retain their customers and employees for almost 20 years. As an award-winning speaker, Joey helps businesses convert their employees into fans. He has written two bestselling books, “Never Lose A Customer Again” and “Never Lose An Employee Again.” Listen in as Joey talks about how to fine tune your business and never lose an employee!   Links: Joey’s Website: https://joeycoleman.com/

For almost 20 years, Joey Coleman has helped companies retain their customers and employees. An award-winning speaker both nationally and internationally, Joey helps businesses turn their customers into raving fans through his workshops, keynote speeches, and consulting projects. His books, “Never Lose A Customer Again” and “Never Lose An Employee Again” are both Wall Street Journal bestsellers. Listen in as Dave and Joey sit down and find out how to fine tune your business and never lose a customer.   Links: Joey’s Website: https://joeycoleman.com/

Dave is back with another episode from the archives. In this episode, Dave has a chat with John Ruhlin, who has unfortunately passed away.   John Ruhlin, master gift-giver, owner of Ruhlin Group, and author of “Giftology,” teaches gifting strategies to drive sales growth. John discusses showing gratitude and appreciation (and knowing how and when!) will open doors, build relationships, and skyrocket your business to heights you never thought possible. Tune-in to learn how an Ohio farm boy became Cutco’s greatest seller in history and how Proven Process can take business relationships to the next level.

Brian Smith is the founder of UGG, the world-renowned brand known for their boots and other footwear. Having left his corporate career in Australia in the 1970s for sunny California, Brian was inspired by the local surf scene. Brian came up with the idea of UGG after noticing that local surfers didn’t wear sheepskin boots like Australians did after cold morning surf sessions. The early days of UGG consisted of door-to-door sales, pop-up shops, and simple word of mouth marketing. Things quickly snowballed and within a decade, Hollywood figures took notice and started wearing UGG brand products for the entire world to see. Having partnered with Deckers Brands in 1995, Brian has taken UGG from a small brand sold from the back of his van into a billion dollar brand that is known the world over. Listen in!   Links: UGG: https://www.ugg.com/ Brian Smith: https://briansmithspeaker.com/

Matthew Pollard is a renowned consultant, speaker, author, and serial entrepreneur with a rich success background. He is the founder and CEO of Rapid Growth, LLC, which is dedicated to helping businesses achieve maximum ROI. Matthew’s methods have helped more than 3500 businesses grow their business. He has spoken around the world, from multi-national corporations to small business associations. Listen in as he shares his story.   Links: Matthew’s Website: https://matthewpollard.com/ Matthew’s YouTube: https://www.youtube.com/c/Matthewpollard The Introvert’s Edge Podcast: https://matthewpollard.com/theintrovertsedge

Marcus Sheridan is a communication expert, author, keynote speaker, and entrepreneur. With over 13 years of experience, he has helped brands and organizations build trust and deeper connections with their audiences. At only 23 years old, he founded River Pools, a swimming pool company that has evolved into the most trafficked swimming pool company globally. As a speaker, Marcus has delivered transformational experiences to over 750 live audiences across the world. He has spoken on platforms such as TEDx and INBOUND. He is also the author of the best-selling book, “They Ask, You Answer,”  a book that serves as an indispensable toolkit for those wanting to improve their communication strategies. Listen in as Marcus shares his journey, insights on building business, and how to effectively communicate to your audience.   Links: Marcus’s Website: https://marcussheridan.com/ They Ask, You Answer: https://a.co/d/0t7eCHl Order Endless Customers: https://www.endlesscustomers.com/

Shermin Kruse is a renowned negotiation consultant, law professor, and author of the upcoming book “Stoic Empathy: The Roadmap to a Life of Influence, Self-Leadership, and Integrity." Born in Tehran during the Iranian Revolution, Shermin moved to Canada with her parents at only 10 years old, marking the start of her journey to becoming a celebrated thought leader. Known for her work on empathy, negotiation, and stoicism, Shermin has reached all kinds of audiences–from corporate boardrooms to university classrooms. With a background in philosophy and law, Shermin has represented many high profile clients like Google and Walmart. Her experiences provided a foundation for her method of “tactical empathy,” which combines cognitive empathy with strategic action in order to garner positive change. She has also produced and scripted over 60 TEDx talks as the founder and executive producer of TEDxWrigleyville. Listen in as Shermin shares her incredible journey.   Links Stoic Empathy: https://a.co/d/apV6lHt Shermin’s Website: https://www.sherminkruse.com/