Customer Satisfaction

Merry Christmas everyone 🎄🥳 On this episode, we spoke to different customers about the worse customer experience they received and also touchpoint on what could have been done differently. We have Temitope who almost ate party rice at the gele shop instead of the main party, Ayomide who still didn't tell us who her father is (you guessed right, she used the almighty "do you know who my father is") and lastly Dolapo who got served by Jumia Foods. Listen, enjoy, and share!

On today's episode, we have Funsho of Heimdall Business Solution in the house. He talked about the 3P's (Professionalism, Patience, and People first attitude) and how effective communication is the benchmark of a great support system.  Listen and enjoy!

Welcome back to another episode of the "Customer is King" podcast! On this episode, we had the privilege of chatting with Shalewa, the customer success lead at Buycoins - The easiest way to buy and sell crypto in Nigeria. She shared her thoughts on underrating the support department, and also how to move from good to being a great customer success personnel by not just being a middleman but actually taking ownership and providing prompt feedback to the customers.  We also vibed to her remix of Bloody Samaritan, so be sure to listen till the end of the episode.😉

On this episode, we have Temitope the customer happiness manager at Printivo, a printing and branding company. He spoke to us about customer satisfaction, retention and how they avert churn rate by providing wow services even after delivering the products. Enjoy!

Welcome to the first episode of the "Customer is King" podcast. Each episode will focus on one or more aspects of customer experience. On this episode, we had an interesting chat with Seike who's currently the customer success manager (dispute settlement) at Paystack. She shares her story on how she grew into a customer support personnel and then a CSM, from being the personal assistant to a CTO, and she also answers a few questions on support as a career choice. Enjoy!

A quick intro on what's to come :)