
#352 Using AI and the role that business partners can play
Host: Jonathan Jay
Format: Live panel Q&A — Riverside Studios, Hammersmith
Guests: Seven Inner Circle members
Overview
Two big topics dominate this episode. First, the Inner Circle share exactly how they're deploying AI — not in theory, but in practice, right now. Then the conversation shifts to business partnerships: what makes them work, what makes them fail, and two cautionary tales from panellists who learned the hard way.
AI in Practice
The panel go well beyond buzzwords. One member is building private internal large language models to train salespeople rather than replace them — capturing every call to create an expert system. Another has automated six hours of compliance work per client into seconds: call recorded, transcript uploaded, CRM populated, recommendation letters generated, all without human input. A third used Claude to sift 200 job applications down to a ranked shortlist and hired the top candidate. Practical tools mentioned include Otter, Fireflies, and Crisp (for analysing discovery calls). The panel's warning: AI will tell you what you want to hear — always interrogate the output.
Business Partnerships — the Honest Version
The panel are candid. Partnerships almost always end, and rarely cleanly. One consistent failure mode: one partner outworks the other and resentment builds. The advice — never go 50/50, always have a majority partner, write a thorough shareholders' agreement (not a £750 cut-price version), include a 'bad leaver' clause, and build in a fair buyout mechanism where the person making the offer doesn't get to choose whether they're buying or selling.
Jonathan's Partnership Story
Jonathan shares a personal case study: a business growing to £200,000 a week in sales, two indicative offers (one at £21.5m), that collapsed when his partner refused the non-compete clause, withdrew his contacts, and then demanded £10.5m for a stake in a business now in freefall. The legal bill alone was £50,000. The lesson: never skimp on the shareholders' agreement.
Key Takeaways
• Use AI as a thinking partner — feed it your challenges and let it build your plan.
• Automate the admin, free the humans — AI should handle low-value tasks, not replace relationships.
• Never go 50/50 — someone must have the casting vote.
• Spend properly on your shareholders' agreement — it is the cheapest insurance you'll ever buy.
• Build in a buyout mechanism from day one — and agree the exit strategy before you start.
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