Dr. Rick Ngo, General Surgeon at Texas Hernia & Surgical Specialists

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Rick Ngo, General Surgeon at Texas Hernia & Surgical Specialists. Here, he shares his approach to prioritizing the patient experience, from initial consultation through post-surgery care. Dr. Ngo also discusses the importance of providing individualized attention to each patient, even when managing a high volume of cases.Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) make no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Nyleen Flores, Chief Administrative Officer at Lake Oconee Orthopedics. Here, she discusses strategies for ensuring patient safety in the outpatient setting, the importance of finding and retaining satisfied employees, and fostering a culture that values all roles equally. Flores highlights how this approach strengthens patient-provider relationships over time.Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) make no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Tina Piotrowski, CEO of Copper Ridge Surgery Center. Here, she delves into the organizational challenges that arise when updating service lines and procedures, and how navigating these conflicts effectively can benefit operations. Piotrowski also emphasizes the role of clear communication in enhancing patient satisfaction and fostering a smoother healthcare experience.

In this episode, Dr. Ravi K. Bashyal, Director of Outpatient Hip and Knee Replacement Surgery at Endeavor Health, discusses groundbreaking research on infection prevention in joint replacements. Learn how his innovative use of advanced irrigation techniques has led to a remarkable 0% infection rate over three years, revolutionizing patient outcomes and healthcare costs.

This episode, recorded at the 21st Annual Spine Orthopedic and Pain Management-Driven ASC + the Future of Spine Conference, features Dr. Michael Redler, Orthopedic surgeon at Connecticut Orthopaedics. Here, he discusses the evolving patient-provider dynamic, the impact of new technologies on patient care, and strategies for working smarter in healthcare. Dr. Redler also shares his experiences with medical missions and his commitment to opioid-sparing strategies.Disclosure: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors and/or medical providers with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in this podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Dr. Earl Kilbride, Surgeon at Austin Orthopedic Institute. Here, he discusses the importance of maintaining optimal staffing levels to ensure efficiency and safety, strategies for fostering alignment and communication among team members in a surgery center, and the value of taking a patient-centered approach to care.Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax, and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) make no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

This episode, recorded live at the Becker’s Healthcare 30th Annual The Business and Operations of ASCs, features Joseph D'Agostino, ASC Administrator at Advanced Surgery Center Perimeter. Joseph shares insights on strategies to enhance patient satisfaction, foster financial transparency, and maintain a strong team culture amidst the growing demand for ASC services.

In this episode, Dr. Ravi K. Bashyal, Director of Outpatient Hip and Knee Replacement Surgery at Endeavor Health, joins the podcast to discuss his annual mission trips to Nepal with Operation Walk Chicago. He shares how his team provides free hip and knee replacements to underserved patients while training local providers, overcoming unique challenges, and fostering global collaboration to improve orthopedic care.

In this episode, Mark Davis, Adjunct Professor at the Forsyth Institute and former COO of the Miami Cancer Institute, shares his journey in operational turnarounds, driving patient satisfaction, and fostering a culture of excellence. Join this engaging discussion on the evolving challenges in healthcare and how strategic discipline and cultural alignment can lead to transformative success.

In this episode, Dr. Jason Koh, Orthopedic Surgeon at Endeavor Health, discusses cutting-edge advancements in regenerative medicine, robotic surgery, and AI, while addressing the challenges of declining reimbursements and rising costs in healthcare.