Proving the ROI of Quality: Building a Stronger Healthcare Workforce

This episode features Stephanie Mercado, CEO at the National Association for Healthcare Quality. Stephanie shares how healthcare organizations can scale quality and safety efforts, align their workforce for greater impact, and drive measurable ROI through the Workforce Accelerator Program and the findings of the (ROI-Q) report.This episode is sponsored by the National Association for Healthcare Quality.

This episode features David Banks, President and CEO of AdventHealth, and Mohan Giridharadas, Founder and CEO of LeanTaaS, in a deep conversation about tackling the capacity optimization opportunity in healthcare. They discuss strategic infrastructure investments, AI-powered smart rooms, and the need to reimagine operational models to improve access, efficiency, and patient care.This episode is sponsored by LeanTaaS.

In this episode, Dr. Rita Shane, Vice President and Chief Pharmacy Officer at Cedars-Sinai, shares her passion for advancing medication safety, tackling the “poly problem,” and navigating the complexities of therapeutic innovation. She also discusses her leadership in policy advocacy and the importance of collaboration in improving patient outcomes across the continuum of care.

Dr. Jason R. Williams, President and Director at WCI, and Dr. Nathan Goodyear, Integrative Medicine Physician, join the podcast to discuss advancements in integrative medicine and its growing role in cancer care. They explore the impact of the microbiome on cancer risk, how current research is reshaping the approach to treatment, and what the future holds for innovation in oncology.

In this episode, Dr. John Patrick Co and Dr. Jason Morris of Mass General Brigham share insights on the system’s integrated approach to graduate medical education. They discuss the benefits of cross-institutional training, overcoming operational and cultural challenges, and strategies for sustainable growth while keeping trainees’ experiences at the center.

This episode features Malik Bahar, AVP of Access Center and Loyalty, and Erica T. Carney, Director of Virtual Care Transformation at Virtua Health. They discuss how innovative technologies, agentic AI, and smart care strategies are enhancing the patient experience, supporting clinical teams, and shaping the future of healthcare delivery.

This episode recorded live at the Becker's 3rd Annual Spring Payer Issues Roundtable features Illan Shapiro Strygler, Chief Health Correspondent and Medical Affairs Officer and Senior Vice President, AltaMed Health Services. Dr. Shapiro shares how AltaMed leverages data, cultural understanding, and community connection to improve care quality, reduce costs, and advance health equity.

Chris Gay, CEO of Evry Health, joins the podcast to discuss how his organization is enhancing the patient experience and advancing population health. He explores how innovative technology is being used to address persistent challenges in the payer space and improve health outcomes. Gay also shares insights into building a more efficient, patient-centered healthcare system through digital transformation.

This episode recorded live at the Becker’s 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Tammy Smittle, Group CEO at SCA Health. Tammy shares insights on rising case acuity in ASCs, the importance of workplace culture in staffing, and how partnerships with health systems are shaping the future of orthopedic and spine care.

Dr. Nigam Shah, Chief Data Scientist at Stanford Health Care, joins the podcast to explore the intersection of data science and healthcare innovation. He shares insights into ongoing research initiatives like the Green Button Project, discusses the technical challenges faced in deploying data solutions at scale, and outlines the key components of his work within Health IT. Dr. Shah highlights the potential of data to drive smarter, evidence-based clinical decision-making across systems.