Leading with heart: Building a culture of safety, trust, and transparency

In this episode, Press Ganey CEO Pat Ryan talks with Dr. Kevin B. Churchwell, President and CEO of Boston Children’s Hospital, about building a culture of safety and trust and how transparency, a shared safety language, and daily huddles turn good intentions into measurable outcomes.This episode is sponsored by Press Ganey.

In this episode, Julian Herbert, Chief Product Officer at DoseSpot, shares how health systems can reduce friction for patients by improving affordability, choice, and transparency in pharmacy access. He discusses strategies for building trust, streamlining engagement, and keeping patients at the center of care.This episode is sponsored by DoseSpot.

This episode features Paige Twenter, Assistant Editor at Becker's Hospital Review. Twenter highlights three major healthcare stories shaping the industry today, including new H-1B visa fees and their impact on the workforce, Most Favored Nation drug pricing deals, and evolving vaccine mandates and access across the U.S.

In this episode, Scott Becker speaks with Laura Dyrda, Vice President and Editor-in-Chief at Becker’s Healthcare, about the key issues healthcare leaders are watching. Laura shares insights on workforce challenges, demographic and financial pressures, and the growing role of technology and AI, all leading up to discussions at the upcoming Becker’s CEO + CFO Roundtable.

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Brittany Cyriacks, Clinical Informatics Program Director, UCHealth. Brittany shares how UCHealth is leveraging AI and virtual nursing to improve patient outcomes, reduce mortality, and standardize care across hospitals, while offering advice on governance, change management, and avoiding technology fatigue.

In this episode, Scott Becker reflects on the remarkable career of Daniel Morissette, longtime CFO and Senior Executive Vice President of CommonSpirit Health.

This episode, recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting, features Dr. Bryon Frost, CMIO of McLeod Health. He shares how his team developed a bias-resistant, three-phase approach to selecting and scaling AI scribe technology, improving physician experience, reducing cognitive burden, and achieving measurable financial and clinical ROI.This episode is sponsored by Suki.

In this episode, Iliana A. Mora, Executive Vice President and Chief Operating Officer at Sinai Chicago, joins the podcast to discuss how she balances compassionate leadership with the operational demands of running a major urban health system. She shares insights on workforce engagement, navigating reimbursement challenges, and staying centered amid constant change in healthcare.

In this episode, Lynn Barr of Caravan Health and John Budd of ECG Management Consultants discuss the urgent challenges facing rural hospitals, the $50 billion Rural Health Transformation Fund, and strategies to move beyond short-term fixes toward sustainable care models and new payment approaches.

In this episode, Scott Becker highlights five major labor stories in healthcare, including the Kaiser Permanente strike, and more.