Improving Patient Experience Through Frontline Care with Eddie Borrego

In this episode, Eddie Borrego, SVP & CEO, Regional Hospitals & Physician Services, Chief Patient Experience Officer, Jackson Health System, discusses how standardized care practices, frontline engagement and stronger communication have improved patient experience and helped Jackson Health System advance its quality and experience ratings.

In this episode, Stephanie Everett, Administrator, CEO, Foundation Director, and PR and Marketing Director at Mountrail Bethel Home, Mountrail County Medical Center, and Mountrail County Health Foundation, joins the podcast to discuss the importance of remaining balanced while leading across multiple areas of healthcare. She also reflects on the handling of COVID-19, the ongoing need for greater attention and support for nursing homes, and the challenges facing long-term care.

In this episode, Chirag Choudhary, MD, MBA, Vice President and Chief Medical Officer for Cleveland Clinic Martin Health, and Marc Babi, MD, MBA, FNCS, Professor of Neurology at Cleveland Clinic and Case Western University, Florida Region, and Center Director for Neurocritical Care, Neurohospitalist, Stroke, and Neuro-Intervention, join the podcast to discuss improving access to care for stroke patients and the best practices and quality metrics that support high-quality stroke care. They also share insights on putting patients and caregivers first while maintaining a strong focus on patient safety.

In this episode, Robert Rose, DNP, System Chief Nursing Officer and Senior Vice President of Nursing at Ascension, joins the podcast to discuss strategies for improving nurse retention and building a stronger nursing workforce. He also shares insights on developing nurses and strengthening leadership capabilities to support both individual growth and the future of nursing.

In this episode, Fiona Fang, CEO of Aetna Better Health of Florida, discusses Medicaid challenges, maternal and infant health, whole person care and efforts to help members maintain coverage. She also shares how data, community partnerships and targeted outreach can improve outcomes.

In this episode, Dr. Lee Kojanis of Premier Oral & Maxillofacial Surgery in New Jersey joins the podcast to discuss the impact of private equity on oral and maxillofacial surgery practices and how changes in the practice environment are shaping the delivery of care. He also shares insights on patient-specific surgery and the use of digital treatment planning to develop more individualized approaches to surgical care.

In this episode, Aqib Zehri, MD, Neurosurgeon practicing in Portland, Ore, discusses the importance of long term outcomes in spine surgery, using patient reported data to evaluate success, and how standardization and technology can improve sustainable spine care.

In this episode, Terry McDonnell, DNP, RN, ACNP-BC, Senior Vice President and Chief Nurse Executive at Duke University Health System and Vice Dean for Clinical Affairs at Duke University School of Nursing, joins the podcast to discuss the growing clinical skills gap and the importance of preparing nurses with the skills and confidence needed to succeed at the bedside. She also shares insights on introducing specialized training earlier in education and addressing high turnover rates among bedside nurses.

In this episode, Meredith Duncan, president and CEO of Texicare, discusses expanding access to affordable health coverage for small businesses, virtual care, provider network growth and the importance of building strong local relationships with providers and brokers.

In this episode, Jill Mabry, Vice President of Patient Experience, Novant Health, discusses how investing in team member engagement, recognition, culture, and patient feedback can strengthen patient experience and drive meaningful improvements across a growing health system. She also shares how Novant Health’s SPARK program brings these strategies to life.