Courtney McNamee on Modernizing Revenue Cycle and Improving the Patient Financial Experience

In this episode, Courtney McNamee, Director, Revenue Cycle and Reimbursement, Altru Health System, discusses building a more proactive, patient-centered and data-driven revenue cycle while responding to payer pressure, reimbursement changes and the growing role of AI and automation. She also shares how Altru is preparing for thoughtful growth across rural communities and strengthening the patient financial experience.

In this episode, LeWanza Harris, MD, MPH, MBA, MS, Chief Quality Officer at Emory Healthcare, joins the podcast to discuss addressing quality gaps and improving workflow reliability across healthcare operations. She also shares insights on leveraging Epic foundation tools and technology to strengthen sepsis care and improve outcomes.

In this episode, Dan Collard, Co-Founder, Healthcare Plus Solutions Group, discusses how healthcare organizations can develop new and emerging leaders through individualized learning, better questions and a stronger focus on listening and coaching. He also explores Gallup research on hope, trust, compassion and stability, and how leaders can communicate context, action, impact and progress to their teams.This episode is sponsored by Healthcare Plus Solutions Group.

In this episode, Dr. Jeff Deaton, Fertility Expert, Author & Director, Wake Forest University Center for Fertility and Reproductive Surgery, discusses the changing landscape of fertility care, including egg freezing, expanding insurance coverage and advances in embryo genetic testing. He also shares his leadership philosophy, the importance of mentorship and his focus on training the next generation of fertility specialists.

In this episode, Liz Popwell, System Vice President, Strategy and International, CommonSpirit Health, discusses how health systems can better unify care around patients, use technology and AI to solve operational challenges, and build stronger partnerships across the healthcare ecosystem.

In this episode, Dr. AmirAli Talasaz, Co-Founder and Co-CEO of Guardant Health, discusses how blood-based screening can help close persistent colorectal cancer screening gaps and reach millions of unscreened patients. He also explores how the Shield Blood Test can increase screening participation, reconnect unscreened patients with health systems and enable earlier detection of colorectal cancer, particularly in rural and underserved communities.This episode is sponsored by Guardant Health.

In this episode, Jason Elrod, Healthcare Chief Information Security Officer and Executive Advisor, Elisity, discusses how health systems can manage AI agent risk through operational governance, distinct identities, least privilege, segmentation and clear shutdown protocols.This episode is sponsored by Elisity.

In this episode, Anthony Andre, PhD, CPE, Director, Interface Analysis Associates LLC, discusses how human factors can improve the safety, usability and adoption of healthcare products and systems. He explores the role of AI as a tool for clinicians, designing technology around real-world workflows, and lessons healthcare organizations can learn from medication errors.

In this episode, Austin Willuweit, CFO, Monument Health, discusses managing rising Medicare payer mix, tightening margins and disciplined capital allocation while continuing to grow and expand services in rural healthcare. He also shares lessons from integrating Rapid City Medical Center and how AI, automation and autonomous coding are creating near-term opportunities across finance and revenue cycle.

In this episode,Katrina Ascencio-Holmes, BSN, RN, Chief Nurse Officer, Sutter Health, discusses strategies to recruit, retain and develop the health system’s 18,000 nurses, including career development, mentorship, shared governance and frontline engagement. She also shares how Sutter is investing in workplace safety and technology while creating an environment where nurses can build meaningful, long-term careers.