Building Better Patient Experiences with Alan Dubovsky

In this episode, Dr. Noran Barry, Dual-Trained Breast Surgical Oncology & Surgical Critical Care UC Berkeley MPH student, discusses robotic nipple sparing mastectomy, advances in breast reconstruction, and how health systems can expand access to innovative, patient centered breast cancer care.

In this episode, Sharon Klarman, Associate Vice President of Solid Organ Transplantation and VAD at Tufts Medical Center, discusses innovations in donor heart procurement and preservation, regional care partnerships, and strategies to expand transplant access and grow heart transplant programs.

In this episode, Maureen Cappola, Executive Director of Anesthesia and Perioperative Medicine at Tufts Medicine, and Caitlin Rivet, BSN, RN, Director of Clinical Operations at New England Neurological Associates, discuss how multidisciplinary collaboration and coordinated referrals can streamline the spine care journey, improve patient access and reduce delays.

In this episode, Dan LaVallee, Associate Vice President of Community Engagement at UPMC Health Plan, discusses how an AI powered virtual reality simulator is helping EMT students build clinical readiness, confidence and communication skills. He shares how UPMC’s Freedom House program supports workforce development and how this training model could expand to other communities.

In this episode, Michael Stern, FACHE, President and Chief Executive Officer, Tower Health, discusses the health system’s financial recovery, strategic growth priorities, patient access, workforce culture and payer challenges. He also shares how partnerships and a focus on patient experience are shaping Tower Health’s future.

In this episode, Thomasina Wilkins, Chief Revenue Officer, Sinai Chicago, discusses preparing for Medicaid changes in 2027, reducing healthcare disparities, strengthening financial sustainability and using AI to improve clinical operations and patient financial services.

In this episode, Rhonda Hoyer, Vice President of Advanced Practice, Wisconsin & Illinois Divisions at Advocate Health, and Britney Broyhill, Vice President of Advanced Practice, North Carolina and Georgia division at Advocate Health, discuss strategies for optimizing the advanced practice workforce, improving patient access, and strengthening team based care through dedicated executive leadership.

In this episode, Munjal Shah, Co-Founder & CEO of Hippocratic AI, discusses how healthcare AI can improve patient access and outcomes through rigorous safety testing, clinical safeguards and responsible deployment. This episode is sponsored by Hippocratic AI.

In this episode, Tonya Johnson, DNP, RN, NEA-BC, FACHE, Health System Chief Operating Officer at MU Health Care, joins the podcast to discuss the role of specialized physicians and care teams in delivering high-quality care. She also shares insights on making care more convenient for patients and creating models that better meet their evolving needs.

In this episode, Alan Dubovsky, Vice President and Chief Patient Experience Officer, Cedars-Sinai, discusses improving patient experience metrics, simplifying the healthcare journey, integrating patient experience into operations, and connecting employee and patient experience.