
The Psychology of Auditing: Human Behavior Behind the Findings
The Institute of Internal Auditors Presents: All Things Internal Audit
In this episode, Dillon Caldwell and Eric Wilson uncover the psychology behind internal auditing: trust, emotion, bias, credibility, and even burnout. If you've ever wondered why some audits succeed and others stall, this conversation reveals the human side that makes all the difference.
Dillon Caldwell, PhD
Manager of Research & Insights, The IIA GUEST:
Eric Wilson, CIA
Director of Internal Audit & Chief Audit Executive, Gulfport Energy Corporation
KEY POINTS:
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Introduction [00:00–00:00:26]
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The Human Side of Internal Auditing [00:00:26–00:02:40]
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Internal Auditing as an Interpersonal Profession [00:03:08–00:04:44]
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Emotion and Perception in Auditing [00:04:53–00:06:12]
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Building Credibility and Managing Defensiveness [00:06:25–00:08:29]
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Reframing Findings as Opportunities [00:10:11–00:13:34]
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Balancing Independence with Connection [00:16:48–00:19:41]
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The Culture Factor [00:21:02–00:21:35]
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Navigating Identity and Expertise [00:21:38–00:24:42]
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Challenging Institutional Thinking [00:25:04–00:26:42]
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Psychological Strain and Burnout in Auditing [00:26:47–00:30:12]
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Closing Thoughts [00:30:20–00:31:10]
THE IIA RELATED CONTENT:
Interested in this topic? Visit the links below for more resources:
- 2025 Financial Services Exchange Conference
- Internal Auditor Magazine: "Playing the Long Game" (Eric Wilson's article)
- Viewpoints: Human Factors
- Internal Auditor: "From Critic to Collaborator"
- Webinar: Internal Auditing and Human Personality: Compatibility Mapping
- Building a Better Auditor: Human-centric Auditing
- Vision 2035
Visit The IIA's website or YouTube channel for related topics and more.
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