Jake Dovey: How to Boost iGaming Conversions with Better Payments

🎙 NEXT.io Podcast #251 with Leah Natuel, Head of Studio at Relax GamingLeah Neutel leads one of iGaming’s most creative teams at Relax Gaming, where innovation, empathy, and accountability come together to push the boundaries of modern game development.In this episode, Leah joins Pierre Lindh to explore what true leadership looks like in creative industries — from building trust and psychological safety to turning failure into fuel for success.⏰ Timestamps:00:00 - Intro00:32 - Sponsors message01:53 - Welcoming Leah Neutel02:09 - How Leah’s background shaped her leadership03:54 - From youth offenders to UN work06:04 - The principles of leadership07:32 - Leading with accountability & humanity09:20 - What it means to lead without authority10:25 - How to inspire creative teams without control12:30 - Asking the right questions vs. giving answers16:39 - Imposter syndrome & redefining leadership19:20 - How insecurity shows up in poor leadership20:17 - Training first-time managers 23:10 - Culture at Relax Gaming 25:29 - Can you be friends with your team? 27:46 - Conflict resolution29:46 - Turning disagreement into progress31:38 - Embracing diversity & aligning different personalities34:40 - Should companies take political stances?38:25 - Why failure isn’t final? 39:42 - How Relax Gaming turns failure into iteration41:15 - Creating a culture where risk fuels innovation44:40 - The most important leadership qualities of the future46:03 - Can anyone become a great leader?46:39 - Final thoughts🔔 SUBSCRIBE TO THE PODCASTSpotify: https://open.spotify.com/show/409DefE06IKPhZzhDIDpH3?si=bf60dedab34e45bcApple: https://podcasts.apple.com/us/podcast/next-io-podcast/id1515442333CONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/Sponsored by:Creedroomz - https://www.creedroomz.com/

🎙 NEXT.io Podcast #250 with Vid Daolio, CEO at TokacityTokacity is reimagining online casinos by creating immersive, social gaming environments that merge gambling with modern gaming culture and younger generation of players. Using Unreal Engine and Pixel Streaming technology, they provide a seamless, no-download virtual world accessible across devices. Their mission is to engage digital natives who value community, self-expression, and fun by turning the casino into a social, customizable, and safe experience rather than a solitary game lobby.⏰ Timestamps:00:00 - What’s missing in online casinos00:42 - Sponsors: Pragmatic Solutions & Pragmatic Play02:04 - Welcome: Vid Daolio, CEO of TokaCity03:46 - Introducing TokaCity and its vision06:33 - The technology behind immersive casinos (Pixel Streaming)09:07 - Are players ready for immersive gaming?10:06 - Generational shifts and new player behavior13:03 - Why innovation comes from new generations15:10 - Building safe and expressive digital spaces17:06 - Merging gaming and gambling worlds19:44 - How TokaCity’s product actually works22:42 - Gamification, digital assets & player identity25:10 - Blockchain integration and the Saatchi MVP28:15 - From startup to live product launch29:26 - Partnership with Roshtein and community engagement33:05 - PvP games and social casino experiences35:32 - Player identity, self-expression & streaming culture36:29 - The future of live gaming with AI dealers37:43 - The cultural shift in gaming audiences42:21 - Can the metaverse make a comeback?44:37 - Lessons from crypto and decentralization48:32 - Combining innovation with trusted content50:25 - The future vision for TokaCity🔔 SUBSCRIBE TO THE PODCASTYouTube: https://www.youtube.com/@nextdotio/podcastsCONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/Sponsored by:Creedroomz - https://www.creedroomz.com/

🎙 NEXT.io Podcast #249 with Jake Dovey, CEO and Founder of PayModum What’s the cost of not accepting something or the cost of not doing it right?From unpacking the true cost of “cheap” payment methods to exploring PIX in Brazil, open banking in Europe, and the rise of biometric KYC, Jake explains why the path of least resistance always wins.Jake Dovey is raising money for Chordoma UK, join us in supporting the cause at this link: https://www.justgiving.com/page/jake-dovey-1?utm_medium=FR&utm_source=CL⏰ Timestamps:00:00 - Intro00:24 - Sponsors Message01:45 - Welcome back Jake Dovey, CEO of PayModum.02:32 - Payments as cost vs. opportunity04:20 - “The customer is always right” explained06:15 - Why operators shouldn’t focus on cost first13:32 - Finance vs. product teams: balancing costs and innovation15:09 - Integration challenges and resource bottlenecks16:55 - Personal story: legacy vs. modern pension payment experience18:46 - Why true cost is customer friction, not fees21:29 - Do operators really understand payments?22:16 - Brazil & PIX: instant bank payments explained26:36 - Biometrics and frictionless KYC (Octo example)29:31 - Shopify & Amazon: lessons for gaming payments33:42 - How AI is transforming integrations & customer experience41:34 - Biggest payment bottlenecks in iGaming50:05 - Too early to innovate? Lessons from Pay n Play, PIX & open banking53:31 - The challenge of recurring crypto payments57:15 - Why innovation needs risk-taking (Rory Sutherland’s rule)01:01:12 - Big vs. small companies: innovation culture (Apple vs. Xiaomi)01:08:48 - PayModum’s USP: deep customer and payments understanding01:11:22 - Closing: Jake’s fitness journey & marathon for charity01:13:26 - Tribute to Jake’s mother & Cordoma Foundation01:17:11 - Running, friction, and perseverance in life & business01:21:39 - How to donate: JustGiving link & final thanks🔔 SUBSCRIBE TO THE PODCASTSpotify: https://open.spotify.com/show/409DefE06IKPhZzhDIDpH3?si=bf60dedab34e45bcApple: https://podcasts.apple.com/us/podcast/next-io-podcast/id1515442333CONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/

🎙 NEXT.io Podcast #246 with Ryan Angerami, Head of App Development at Reddit Ryan Angerami, Reddit's Senior Director of App Development, discusses the evolution and future of Reddit. The episode highlights Reddit's commitment to authenticity and community trust as key differentiators in a landscape increasingly dominated by algorithm-driven content and the challenges and opportunities this presents for brands seeking to engage with its users.⏰ Timestamps:00:00 - Intro00:42 - Sponsors message02:02 - Reddit’s rise: From niche forum to global search powerhouse02:56 - Monetization post-IPO: Building Reddit’s revenue model05:10 - What makes Reddit unique in the social media landscape07:55 - Community moderation: Why Reddit didn’t become toxic10:20 - Trust, transparency, and the power of upvotes12:19 - Comments over headlines: Reddit’s real value15:00 - Battling misinformation, bots, and manipulation17:05 - Reddit’s role in training and verifying AI systems21:20 - Reddit Answers: Reinventing trust in search24:56 - Why Reddit drives more thoughtful purchasing decisions28:18 - How Reddit content shapes AI search results31:58 - Reddit’s cultural DNA vs. performance-driven platforms34:30 - Tools for brands: Sentiment analysis and Reddit Pro40:00 - New ad formats and authentic community engagement44:15 - Should brands create subreddits or just participate?49:17 - Balancing commercial growth with community trust55:00 - The future of Reddit in an AI-dominated world57:03 - Cultural moments: GameStop, WallStreetBets & r/place🔔 SUBSCRIBE TO THE PODCASTYoutube: https://www.youtube.com/@nextdotio/podcastsCONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/

🎙 NEXT.io Podcast #248 with Evert Einroos, Managing Director of Yolo Investments.Evert joins us to break down how Yolo Investments scaled from a scrappy operator-led VC to a professional fund with external LPs and over 150 portfolio companies. He explains why warm intros still matter, how to structure a successful fund, and why passion-led founders shine in gaming.⏰ Timestamps:00:00 - Intro00:31 - Sponsors01:50 - Welcoming Evert Einroos03:00 - Origin story: How Yolo Investments started05:30 - Early wins, flops & the power law in VC06:50 - Lessons from the crypto crash07:20 - Launching Fund 2 with external LPs10:19 - Why startups should want Yolo on their cap table13:36 - Balancing founder energy vs. investor guardrails16:03 - What VCs really look for in founders20:22 - Red flags that turn investors off21:19 - How to get on Yolo’s radar26:10 - The 5 “S”s of building a VC fund27:56 - How LPs make money29:03 - Challenges of iGaming as an investment class33:23 - The passion vs. opportunity balance in gaming38:11 - Startup success rates & power laws41:41 - What’s next for Yolo Investments🔔 SUBSCRIBE TO THE PODCASTSpotify: https://open.spotify.com/show/409DefE06IKPhZzhDIDpH3?si=bf60dedab34e45bcApple: https://podcasts.apple.com/us/podcast/next-io-podcast/id1515442333CONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/

🎙 NEXT.io Podcast #247 with Magnus Olsson, Chief Commercial Officer at Play’n GO.Magnus, shares how Play N'Go is shaping the future of iGaming through regulation, innovation, and responsible entertainment. From navigating U.S. expansion and entering the land-based casino sector, to rethinking business models and partnering with Formula 1’s Haas team. Magnus explains why sustainability and responsibility are at the core of Play’n GO’s strategy.⏰ Timestamps:00:00 - Intro00:27 - Sponsors01:26 - Welcoming Magnus Olsson02:33 - Why regulated markets are the future of iGaming04:09 - Sacrifices of leaving grey and black markets07:09 - Sustainability vs short-term profit in gambling10:35 - The need for industry unity in Europe vs. U.S.15:19 - Why Play’n GO rejects bonus buys and sweepstakes19:07 - Innovation in slots: beyond quick wins20:44 - Rethinking business models: rounds played vs. GGR26:02 - Working with regulators through innovation30:03 - Challenges & learnings from U.S. expansion38:19 - How the black market dominates in the U.S.44:10 - Formula 1 partnership with Haas: goals & ROI54:25 - Measuring impact of brand sponsorships55:27 - AI in game production: opportunities & limits01:08:34 - Expanding into land-based casinos01:13:23 - Play’n GO’s long-term vision & ambitions01:17:03 - Wrap-up and final thanks🔔 SUBSCRIBE TO THE PODCASTYouTube: https://www.youtube.com/@nextdotio/podcastsCONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/

This episode of Vested Interest delves into the burgeoning prediction markets space, examining its intersection with finance, gambling, and information economics, and how traditional real money gaming operators are entering this arena. Pierre, Benjie and Lloyd analyze the potential for prediction markets to reshape betting and decision-making, while also considering regulatory challenges and the competitive landscape.⏰ Timestamps:00:00 - Intro00:43 - Sponsors03:00 - The rise of prediction markets in finance and betting06:30 - Gambling vs. speculation: Where do we draw the line?09:30 - FanDuel, Kalshi, Robinhood: Collision or coexistence?13:30 - Why regulated operators are watching prediction markets closely16:00 - What regulators should be worried about18:40 - Who will win: Platforms, products, or distribution power?22:30 - M&A and partnerships: Survive now, win later24:00 - Risks, regulation gaps, and gray zones26:30 - Can sports betting, sweepstakes, and prediction coexist?29:10 - Why no one wants to be the “casino of prediction markets”31:30 - What investors want—and what makes them nervous34:30 - The future: Prediction markets as a mainstream product🔔 SUBSCRIBE TO THE PODCASTYoutube: https://www.youtube.com/@nextdotio/podcastsCONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/

🎙 NEXT.io Podcast #245 with Brian Christopher Slots, Casino Gaming Content Creator and Founder & CEO at VC Venture. Brian Christopher, a prominent gambling streamer, discusses his journey from uploading casual casino videos to building a multifaceted brand with a strong community focus. He emphasizes authenticity, transparency, and responsible gambling as key elements of his success and future plans.⏰ Timestamps:00:00 - Intro00:27 - Sponsors01:47 - Welcoming Brian Christopher03:32 - Turning viral YouTube videos into a career05:58 - What BC Slots is today: media, cruises, team07:16 - Big milestones: MGM, Carnival, SportsGrid09:31 - Building a strong and loyal fan community14:40 - Best win ever and the power of authentic play17:19 - Group pulls & playing with fans18:28 - Thoughts on RTP, volatility & Vegas trends20:41 - Favorite slots and game features22:29 - Content creation tips for new streamers: thumbnails and branding25:41 - Changing viewer habits & competition28:47 - Why Brian turned down crypto casino deals32:19 - Real numbers: how much Brian wins & loses34:41 - What’s next: TV shows, SportsGrid & future goals35:59 - Brian’s Maltese roots and future travel plans37:04 - Wrap-up and final thanks🔔 SUBSCRIBE TO THE PODCASTYouTube: https://www.youtube.com/@nextdotio/podcastsCONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/

🎙 NEXT.io Podcast #244 with Jesper Kärrbrink, CEO, Immense Group and Pontus Lindwall, CEO, Betsson LIVE at NEXT Summit Valletta 2025.In 2022, they shared the stage for the first time at iGaming NEXT Valletta. Now, we’re bringing them back for round two. This power-packed session reunites these industry stalwarts for a straight-talking, no-nonsense discussion on the biggest forces shaping iGaming today.From M&A shake-ups and industry consolidation to shifting regulations, they’ll break down what’s happening, what’s next, and most importantly what it means for operators, suppliers, and investors. ⏰ Timestamps:00:00 - Intro: Big picture thinking and leadership00:43 - Sponsors02:10 - Welcoming Jesper Kärrbrink and Pontus Lindwall03:19 - Icebreakers: DJs, spandex, and roulette pit bosses08:26 - The rivalry between Betsson and Svenska Spel in the 2000s10:58 - How Betsson disrupted the monopoly system13:46 - Guerilla tactics, market pressure, and industry transformation15:06 - The founding of Betsson and NetEnt18:42 - The Betsson Ibiza trip: when culture clashes with leadership23:01 - Personal style and individuality in the iGaming industry26:46 - Leadership philosophies from two industry veterans30:33 - Why work-life balance makes better leaders33:44 - Most overrated companies in iGaming today36:40 - Are European regulations hurting the industry?39:47 - Mutual respect and reflection on decades of impact🔔 SUBSCRIBE TO THE PODCASTYouTube:CONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/

🎙 NEXT.io Podcast #243, Magnus Carlssen, World Chess Champion LIVE at NEXT Summit Valletta 2025.Live from NEXT Summit Valletta 2025, Pierre Lindh sits down with Magnus Carlsen for an unfiltered conversation about obsession, mastery, and staying on top.⏰ Timestamps:00:00 - Intro: Mastery, mindset & loving the game00:43 - Sponsors01:47 - Welcoming Magnus Carlsen live on stage03:20 - What it takes to be the best out of 600 million players05:55 - Talent vs. training: where real chess mastery begins06:59 - Magnus' early years: flags, Legos & concentration08:12 - From beating his sister to studying chess at every meal10:02 - When did Magnus realise he could become world #1?12:44 - Becoming #1 in the world: how it really felt14:46 - Magnus’ interest in poker: could it have replaced chess?17:02 - Staying motivated after reaching the top18:49 - Looking back: any sacrifices or regrets?20:12 - Finding his own path in chess🎥 Recorded live in partnership with Betby at NEXT Summit: Valletta 2025🔔 SUBSCRIBE TO THE PODCASTYouTube: https://www.youtube.com/@nextdotio/podcastsCONNECT WITH NEXT.IO✩ Website - https://next.io/This episode of NEXT.io is brought to you by:Pragmatic Solutions – Leading iGaming platform technology.https://pragmatic.solutions/Pragmatic Play – Industry-leading content provider.https://www.pragmaticplay.com/en/