Use Group Training to Build Culture

"Training without implementation is just a box-checking exercise." Episode Chapters 05:25 Leadership training challenges 08:16 Importance of actionable plans 12:39 Conducting regular customer service check-ins 13:39 Quarterly team feedback meetings Sending employees to training is easy. Turning that training into lasting culture change is the real challenge. In this episode Tim Dyck and Jody Maberry discuss why group training can be a powerful tool for organizations. Those shared learning experiences help strengthen culture, align expectations, and create accountability. The difference is rarely the quality of the training. More often, it comes down to whether leaders participate, reinforce the message, and create opportunities for people to apply what they learned together. When learning becomes a shared experience rather than an individual event, expectations become clearer, conversations become stronger, and culture begins to shift. The real value of training is found in what happens after everyone leaves the room. Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com

"Transparency builds trust even during uncertainty." Episode Chapters [02:12] Contract work and funding uncertainty [03:15] Financial realities drive decisions [04:55] Communicating with honesty and clarity [06:49] Transparency without false hope [08:49] Importance of reviewing communication [11:40] Managing consultant relationships [13:22] A framework for transparency [15:11] Supporting people through change Uncertainty can be one of the most difficult challenges faced by both leaders and employees. When funding is changing or contracts are ending a lot becomes unclear. For leaders, this includes knowing when to retain employees or if it's time to reduce staff. It is rarely a straightforward decision. In this episode, Tim Dyck discusses how leaders can evaluate financial realities while preserving trust with their teams. He shares about the importance of transparency, why communication matters even when there are no updates to share, and how to avoid creating false expectations during periods of change. It is possible to maintain strong relationships and a healthy culture while navigating difficult workforce decisions. Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com  

"In an instant world, you have to manage things instantly but in a way that gives you space to do it fully and well." Episode Chapters 00:37 The impact of digital communication 06:16 Setting email boundaries 08:54 Communication and leadership advice 12:28 Setting Work-Life Boundaries 13:55 Improving communication to avoid burnout Allowing your job to bleed into your personal time is an incredibly easy trap to fall into if you aren't careful. In this episode of the World at Work podcast, Tim Dyck, the founder of Best Culture Solutions, discusses the exhausting reality of the modern 24-hour workday. We dive into a growing trend among younger workers who are carrying two separate phones. Their goal is to establish clear boundaries between their professional and personal lives. Tim shares why the sheer volume of communication channels, from WhatsApp and Instagram DMs to text messages, creates overwhelming anxiety and burnout for employees who feel pressured to reply instantly. There are a number of solutions for leaders and teams to address this, including establishing structural on-call schedules, utilizing "schedule send" email features, and adopting clear response-time standards. Turn off your notifications and learn how to reclaim your time. Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com  

"An apology without action is not accountability." Episode Chapters [02:30] Legal and logistical considerations in hiring [04:31] Importance of accountability when considering second chances [07:08] Why leaders force bad solutions [09:59] Signs of real accountability [11:20] Why apologies are not enough [13:29] Getting support with hiring decisions What should leaders do when a new hire fails to show up during their first days on the job? In this episode Tim Dyck and Jody Maberry discuss whether a second chance is appropriate when accountability and communication are already in question. Tim explains why leaders must balance empathy with practical decision making. The desire to simply fill a seat can lead to poor hiring choices. Ownership matters more than apologies when a hiring situation starts going sideways. There are certain things leaders should listen for when deciding whether to give someone a second chance. Listen for more on what accountability can reveal on whether the hiring situation can realistically move forward. Read the blog for more from this episode. Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com

"Take the time to hire right or you will pay for it later." Episode Chapters [01:11] Why open roles create pressure [02:11] The cost of turnover [03:53] Temporary relief from a bad hire [05:03] False security of filling the seat [06:27] Motivation-based interviewing explained [07:47] How poor hires affect culture [09:15] Impact on customers and team performance [11:05] Why an empty seat can be better When a role is open and the workload keeps growing, it is tempting to hire the first qualified person who comes along. In this episode Tim Dyck and Jody Maberry explain why that decision often creates bigger problems. Tim breaks down the true cost of turnover, the ripple effect a poor hire can have on culture and performance, and why motivation-based interviewing helps identify candidates with the skills, attitude, and passion to succeed. If your team is feeling the pressure of an open position, this conversation will help you understand why taking a little more time upfront can save significant time, money, and frustration later. Read the blog for more from this episode.  Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com  

"One person can erode an entire team's culture. Every day that you delay action the problem grows." Episode Chapters [02:22] Understanding psychological safety [03:30] When one person damages culture [04:50] The risk of delaying action [06:09] Impact on high performers [08:03] Misconceptions about HR [12:27] Handling difficult terminations [13:47] Relief after hard decisions [15:14] Choosing safety and support Psychological safety is no longer just a concept. It is an expectation in today's workplace. In this episode Tim Dyck and Katie Currens explore what happens when one individual begins to erode safety within a team. The conversation highlights the difficult decisions leaders must make when culture and safety are at risk. Tim explains why delaying action often creates bigger problems including increased turnover and decreased trust. They also address common misconceptions about HR and the importance of fairness objectivity and relationship building. If you are navigating a challenging team dynamic this episode offers a clear perspective on when and how to act. Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com  

"A couple hours of strategy can save months of chaos." Notable Moments [02:41] What is the messy middle [05:04] Reactive hiring vs strategic hiring [06:25] Why culture gets ignored [09:37] Speed vs quality of hire [11:40] Cost of hiring mistakes [14:53] Building a people strategy [16:52] Structuring for future growth Many businesses reach a point around 15 to 20 employees where growth starts to feel harder instead of easier. In this episode Tim Dyck is joined by Lindsay Bridger-White to explore what she calls the messy middle. This is the stage where early success creates new complexity and what worked before no longer supports future growth. The conversation focuses on leadership evolution intentional hiring and the need for a clear people strategy. Lindsay shares a practical framework to help leaders step out of daily operations define their vision and build a structure that supports continued growth. If your business feels reactive stretched or unclear this episode will help you understand what to change next. Read the blog for more from this episode.  Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com  

"When culture is strong people want to stay and others want to join." Notable Moments [00:39] Defining culture in organizations [01:09] Why culture affects turnover costs [03:16] Culture as a recruiting advantage [05:49] Lessons from resignation folders [08:45] Using stay interviews and culture surveys [11:56] Chick-fil-A culture example [14:51] Disney culture habits explained Workplace culture is often discussed but rarely defined clearly. In this episode Tim Dyck and Jody Maberry explore why culture is more than a buzzword and how it becomes a strategic advantage for organizations. Tim explains that culture is built on shared beliefs shared behaviors and shared assumptions that guide how people work together. When those elements are aligned organizations attract stronger candidates improve retention and operate more effectively. The conversation also highlights the hidden cost of turnover and why losing employees often signals deeper cultural issues. Examples from companies like Disney and Chick-fil-A show how strong culture creates consistency motivation and a reputation that attracts both employees and customers. Read the blog for more from this episode.  Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com

"Clarity helps people understand how you can help them." Episode Highlights [00:42] New website launch announced [01:09] Importance of clear messaging [02:36] Infinity Culture Solutions partnership [05:29] Why the website needed updating [07:05] Clarifying HR services offered [08:46] Transparency around pricing [12:55] Importance of strong onboarding Best Culture Solutions has launched a new website designed to bring greater clarity to how the company supports organizations. In this episode Tim Dyck explains why clear messaging matters as much as good design when updating business websites. The conversation highlights the partnership with Infinity Métis Corporation which creates opportunities for Indigenous communities while strengthening the business. Tim also shares why the updated site focuses on transparency including clearer services pricing guidance and step by step explanations of how clients can work with the team. From recruitment to onboarding to workplace investigations the goal is simple. Help organizations understand exactly how support works before the first conversation. Read the blog for more from this episode.  Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected] Jody Maberry: jodymaberry.com Katie Currens: katiecurrens.com  

"You rebuild culture hire by hire." Notable Moments [02:45] Why hiring comes first [03:40] Motivation over skill [05:29] Hire right train right treat right [07:56] Reduce the hiring crapshoot [10:11] Hiring all stars into weak culture [11:34] Change happens hire by hire [12:32] Getting leadership buy in You may be focused on improving customer service retention onboarding or culture but if you are not changing how you hire you are only treating symptoms. In this episode Tim Dyck explains why every strategic initiative rises or falls on hiring practices. Training will not work if people are not motivated to learn. Benefits will not solve disengagement if the wrong people are in the roles. Culture will not strengthen if hiring remains the same. Tim shares why motivation matters more than skill how hiring impacts every other initiative and why rebuilding culture happens hire by hire. If you want real change in your organization this conversation challenges you to look at the very first step. Connect with Tim and his team: Website: https://bestculturesolutions.ca/ LinkedIn: Best Culture Solutions, Inc Instagram: @best.culture.solutions   Email: [email protected]