Why Gym Owners Keep Losing Their Best Coaches

Is your gym ready to hire a full-time coach? Use our free calculator to find out.Every gym owner has looked at a staff member and thought, “I need to get rid of this person.”Chris Cooper says that instinct is usually wrong.In this episode of “Run a Profitable Gym,” Two-Brain founder Chris Cooper shares the diagnostic he uses before he considers replacing anyone on his team: four questions that usually show the problem is the process, and three that tell you when it’s really a people problem.He explains how he once poured hundreds of thousands of dollars into staff before writing down the processes his gym should run on.Chris also covers what to do once you know which problem you have, and how to document your gym’s tasks and group them into clear roles so your team can succeed.Tune in to learn how to fix the process first and replace fewer people.LinksFull-Time Coach CalculatorGym Owners UnitedBook a Call0:00 - Why your instinct to fire a staff member is usually wrong1:03 - What unclear processes really cost a gym1:44 - The cleaning mistake that wasn't the cleaner's fault2:19 - Four questions to ask before you blame your staff3:49 - How to know when it really is a people problem5:29 - What to do once you’ve made the diagnosis7:38 - The day in the life exercise for writing checklists9:28 - Why stacking roles can cost you a great coach

Is your gym ready to hire a full-time coach? Use our free calculator to find out.The average coach at Corey’s gym stays more than eight years. He didn’t get there by accident.In this episode of “Run a Profitable Gym,” John Franklin talks with Two-Brain mentor Corey Lewis, who has owned his gym for 15 years.Corey shares how he screens candidates with a three-minute video and a 60-minute walk, how he makes a new coach’s first week memorable and how he uses weekly check-ins and career roadmaps to keep staff engaged.He also covers how to celebrate your team without spending much money, how to have the hard conversations when a coach isn’t performing and what to do when a coach leaves.Corey shares the mistakes he made early on too.Tune in to learn how to hire the right people and keep them for the long haul.LinksFull-Time Coach CalculatorGym Owners UnitedBook a Call0:00 - How Corey keeps staff for over eight years on average6:28 - Why the first 90 days decide if a new coach stays11:35 - The meeting cadence that keeps coaches around for years14:25 - Using career roadmaps to talk pay with your coaches19:46 - How to get part-time coaches to staff meetings23:47 - The staff mistakes Corey made early on28:14 - Low-cost ways to make your staff feel appreciated31:54 - What to do when a coach isn't meeting the standard35:22 - How to handle a coach leaving your gym38:51 - Getting coach buy-in when you change your business model

Is your gym ready to hire a full-time coach? Use our free calculator to find out.Hiring a general manager won’t save a gym that isn’t paying its owner well yet.In this episode of “Run a Profitable Gym,” Two-Brain founder Chris Cooper explains how to know when you’re ready to hire a GM, how to pay one without guessing and how to train them so they can run your gym at your standard.He shares what went wrong with the first GM he hired and why the role works best as one of the last hires you make.Chris also covers the questions to answer before you write the job ad and the mistakes that cause GM hires to fall apart in the first year.Tune in to learn how to hire a GM who buys back your time instead of creating more work.LinksFull-Time Coach CalculatorGym Owners UnitedBook a Call0:00 - Why hiring a general manager can make your gym worse0:57 - What went wrong with Chris’ first GM hire1:45 - Why hiring a GM too early backfires3:01 - Two questions to answer before you write the job ad3:53 - How to pay a general manager without guessing4:56 - Commission, profit share and bonuses for your GM5:46 - How to train a GM to run your gym without you6:39 - The GM training plan, step by step8:23 - What a GM can’t fix in your gym8:58 - The question to ask before you hire a GM

Is your gym ready to hire a full-time coach? Use our free calculator to find out.Hiring the wrong coach costs you money, and it costs you time you never get back.In this episode of “Run a Profitable Gym,” John Franklin talks with Two-Brain mentor Brian Bott, who runs three gyms in New Jersey that bring in over $1.5 million a year in revenue, with coaches who have stayed for a decade or more.Brian explains what he screens for, how he onboards new coaches, how he pays them and what he does when a hire goes wrong.He also shares how to decide who to hire first, how to find candidates without relying on job boards and how to keep quality consistent across multiple locations.Tune in to learn how to hire right the first time and build a team that wants to stay.LinksFull-Time Coach CalculatorGym Owners UnitedBook a Call0:00 - Why a bad hire makes gym owners afraid to hire again0:53 - How a three-location gym structures its coaching team4:17 - What to look for when hiring a coach6:57 - How new coaches are onboarded on the floor9:32 - Where to find great coaches for your gym13:03 - How to post the job and structure coach pay20:21 - What to do when a hire doesn’t work out23:12 - How to keep great coaches for years28:58 - Who to hire first and how to hand off clients36:42 - How to keep coaching quality consistent across locations

Is your gym ready to hire a full-time coach? Use our free calculator to find out.Tres Kennedy charged $150 a month for personal training plus unlimited group classes. He thought no one in his small Alabama town would pay more.In this episode of “Run a Profitable Gym,” John Franklin sits down with Two-Brain mentor Tres Kennedy to talk about packaging, pricing and handling objections.Tres explains how he moved from giving away his on-ramp to prescribing coaching at nearly double the price, and what happened to his gym’s close rate, staff pay and retention.Then John and Tres role-play a real consultation, working through the objections gym owners hear most: “I need to think about it,” price pushback and “I need to talk to my spouse.”Tune in to learn how to charge what you’re worth and keep the sale moving when a prospect hesitates.LinksFull-Time Coach CalculatorGym Owners UnitedBook a Call0:00 - How he first priced and packaged his gym2:37 - His offer today and the fear of charging more5:41 - His average prospect and what changed after raising prices10:04 - Building conviction and checking your pricing13:10 - Objection-handling role-play16:34 - Framing the solution and presenting the price19:18 - Handling “I need to think about it” and price objections25:00 - Standing firm when prospects want something cheaper31:50 - Handling “I need to talk to my spouse”34:25 - Advice for owners who struggle to charge what they're worth

Is your gym ready to hire a full-time coach? Use our free calculator to find out.Nearly 60% of gym owners say not earning enough is their biggest struggle, more than double the number who say staffing is the problem.According to Chris Cooper, the fix is hiring, but only if you hire in the right order.In this episode of “Run a Profitable Gym,” Chris explains why the order of your hires matters more than how many people are on your payroll.He shares the story of the first hire that taught him how buying back your time actually works, and why the right hire isn’t the one that feels most urgent.Chris shows you how to figure out what you’re really paying yourself per hour, which task to hand off first and how to plan what you’ll do with your reclaimed time so each hire pays you back.Tune in to learn how to hire in a way that puts more money in your pocket.LinksFull-Time Coach CalculatorGym Owners UnitedBook a Call0:00 - Why hiring is really about your paycheck0:59 - The cleaner story that taught buying back your time2:30 - The one number every hire gets measured against3:50 - Hire for the cheapest task you’re still doing yourself5:22 - Where most hires quietly fail5:43 - The 2.5x rule before you post the job ad

Get our free guide, "How to Make $100,000 a Year While Working Just 4 Hours a Day."Why do some gyms have members who bring friends and stay for years, while others struggle to keep the clients they have?Every gym has four types of members: champions, loyalists, wanderers and critics. In this episode, Two-Brain founder Chris Cooper explains how to spot each one.Each group needs something different from you, and treating them all the same means spending your time in the wrong places.Chris explains what each kind of member needs and how to move them up a level, from the coffee conversation that turns your best clients into recruiters to the way to handle members who complain about everything. He shares stories from his own gym along the way.Tune in to learn how to build a gym culture by design, not by luck.Links$100K Income GuideGym Owners UnitedBook a Call0:00 - Why some gym members become raving fans (and others don't)1:20 - The client every gym should be built around2:25 - Turn your best clients into your biggest recruiters6:00 - Why the best coaches still need their own coach7:10 - The quiet clients you're probably taking for granted9:55 - The clients who showed up excited and then went quiet12:24 - The member who complains about everything (and what it really means)15:43 - The one move that fixes every client relationship

Book a free call and get outside eyes on your sales process.Every gym with coached classes says they sell coaching.But if everyone who joins gets the same unlimited membership, are they actually buying coaching, or just access to a class that happens to have a coach?In this episode of “Run a Profitable Gym,” Two-Brain Business CEO John Franklin breaks down how to prescribe real coaching in a sales consultation, and what to do when a prospect pushes back.He explains why most objections aren’t really about price or timing; they’re a sign that the prospect doesn’t believe your offer will actually solve their problem.John walks through the exact language for “prescribing up” instead of defaulting to the easiest thing to sell.He also introduces the PULSE framework and addresses the most common objections gym owners face, from “I need to think about it” to pricing and spousal pushback.Tune in to learn how to sell high-value coaching with confidence, without sounding pushy or salesy.LinksGym Owners UnitedBook a Call0:00 - Most objections aren’t really about price1:14 - Why comparing yourself to Orange Theory is a trap2:18 - What real coaching looks like3:19 - The prescription framework (like a doctor, not a menu)6:03 - The tools are the delivery, not the product6:59 - How Darren Thornton built a 7-coach, $1M/year gym doing this9:30 - Handling “I need to think about it”10:48 - Handling the price objection12:36 - Handling the spousal objection13:37 - Handling the “I'm busy” objection16:00 - Why the biggest objection is in your own head

Grab our free tools to help you fix the most common problems gym owners face.If your gym has been stuck at the same revenue number for a year, you probably think you need more leads. You’re only half right.In this episode, Two-Brain Business CEO John Franklin breaks down why “I need more leads” is usually a symptom, not the real problem.He explains the two things that keep gyms stuck: not consistently doing the work that generates leads, or a bigger structural issue in your business that’s harder to see from the inside.John introduces the Golden Hour, a dedicated daily block for tackling your gym’s biggest bottleneck, and shares the story of Jared, a gym owner who'd been flat for 10 months until he committed to that one habit and posted his best revenue month ever.He also shares the story of Charlie, a UK gym owner who made one change to how he positioned and priced his coaching that’s projected to triple his revenue in just over a year, without adding a single new client.Tune in to figure out whether your gym’s plateau is an effort problem or something you can’t see from the inside, and how to get unstuck for good.LinksFree ToolsGym Owners UnitedBook a Call0:00 - The two reasons gyms stop growing1:00 - Why busy isn't the same as productive3:01 - The Golden Hour and establishing the run5:30 - How a Two-Brain client turned a flat gym around7:31 - The revenue jump after Jared got serious8:38 - The problem you can't see from inside your own gym9:47 - The pricing change that transformed Charlie's gym11:58 - What's really holding your gym back

Their gym has been open 14 years, has over 150 members and pulls in around $30,000 a month. But growth stalled, and they wanted to know why.In this episode of "Run a Profitable Gym," Two-Brain Business CEO John Franklin sits down with Tanya and Meredith, longtime owners of a Sarasota CrossFit affiliate, for a real, live coaching session.John opens up their books and pricing sheet, which includes 15 different things a prospect can buy, and starts asking hard questions to find out exactly what’s capping their revenue.What John uncovers is a common but costly pattern: personal training makes up only 10% of their revenue, even though the vast majority of new prospects walk in intimidated and needing more support than a group class alone provides.John walks Tanya and Meredith through a repositioning of their entire onboarding and pricing structure, one that could significantly change how much of every dollar makes it to their bottom line.Tune in to hear a real mentorship session unfold and see exactly what it takes to break through a revenue plateau.LinksGym Owners UnitedBook a Call0:00 - A profitable gym stuck at $30,000 a month1:15 - Meet the co-owners running a 14-year affiliate long distance7:43 - The seasonal revenue swing and the number they want to hit10:35 - Fifteen ways to buy in, and where all the revenue comes from12:37 - Personal training pricing and the onboarding that leads to membership16:54 - What the numbers reveal once you compare them to industry benchmarks18:25 - Why a loyal, stable staff still can't carry the business further23:54 - Reframing onboarding around coaching instead of group class27:21 - Consolidating fifteen memberships and reworking the price35:36 - Real proof it works, and the plan to make the change stick