3: Discovering Distribution with John Lacey

After nearly two decades at Harrods, Annalise, Senior Director of Beauty, Home, Fine Jewellery & Watches at Harrods, shares the career lessons she's picked up along the way, including a leap into an entirely new part of the business that challenged everything she thought she knew.We discuss embracing the unknown, creating space to think before rushing to solutions, and how a strong work ethic, passed down through generations, continues to shape the way she works today.

In the latest episode of True Tales from Harrods, Mark Blundell, Chief Retail Officer at Harrods, shares the three people who have shaped his approach to leadership: his father, his wife and Noel Gallagher.We discuss hard work, trust, staying true to yourself, and why doing the right thing matters, even when nobody's watching.

What does it take to lead through constant change?In this episode of True Tales from Harrods, Andreas Efstathiou, Chief Information Officer at Harrods, shares the experiences that have shaped his career, from teaching himself to code as a teenager to leading technology, transformation, and innovation across one of the world's most iconic luxury brands.

What shapes the way we lead? In this episode, Geoff Weaver, Chief Financial Officer at Harrods reflects on the experiences that have influenced his approach to leadership, from stepping into new environments to navigating complex decisions and supporting teams through change. Geoff shares why asking questions matters, how trust is built over time, and what leadership looks like when people are at the centre of it. Plus, in true CFO fashion, he leaves us with a leadership equation that neatly captures his philosophy.

What does it really take to deliver world-class experiences at Harrods? In this episode, Jocasta Pana, Client and Private Services Director, takes us behind the scenes to reveal the power of collaboration, especially under pressure. From fast-paced peak seasons to everyday excellence, she shares how strong relationships and a culture of care turn moments into something unforgettable.

In this episode, we sit down with John Lacey, Director of Distribution at Harrods, as he shares his journey from growing up on a farm to leading distribution and logistics across the business. He reflects on the lessons that have shaped his leadership style, from work ethic and resilience to navigating change and uncertainty.

In this episode, we sit down with Anna Moir, Director of Food Retail & Restaurants at Harrods, as she shares her career journey and the excitement of stepping into her new role. She reflects on the first chapter of our Everyday Excellence campaign, Brilliant Basics, and how it’s brought to life through our colleague value We Take Pride.

In this episode, we sit down with James Moore, Head of Brand & Divisional Marketing at Harrods, to explore the power of brand and the doors it can open. James reflects on his journey, his priorities, and the deep sense of pride and responsibility that comes with representing our brand.