328. Ask Matt Anything: Don’t Let Your Communication Fizzle at the Finish

“How you end something often can be as important, if not more important, than how you start.”What’s the best way to wrap up a presentation? How do you stop yourself from repeating the same point? And what can you do when strong emotions start taking over? Matt Abrahams tackles these questions and more in this Ask Matt Anything episode of Think Fast, Talk Smart, recorded with members of the Learning Community. He shares why a strong ending deserves as much attention as a strong opening, along with practical advice for holding attention, getting better at small talk, breaking repetitive speaking patterns, and channeling emotion more effectively.Takeaways:A strong ending reinforces what matters most. Return to your goal by reminding your audience what you want them to know, how you want them to feel, and what you want them to do next.Engagement requires giving your audience something to do. Questions, physical participation, vivid language, and shared experiences can help capture attention and keep people involved in your message.Activity:Land the plane. Take the ending of an upcoming presentation or meeting and write one sentence for each part of your goal: what you want people to know, feel, and do. Use those three points to build a concise closing.Episode Reference Links:Think Fast Talk Smart Learning Community Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (00:44) - Why Endings Matter (02:16) - Ending With Your Goal (03:38) - Bringing It Full Circle (04:19) - Ending With a Call to Action (06:22) - Breaking Repetitive Speaking Patterns (08:50) - Keeping Your Audience Engaged (12:08) - Building Confidence in Small Talk (15:18) - Communicating Strong Emotions (18:01) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

“Our imperfections reveal that we’re human.”As AI makes it easier to polish our words, how do we prove that our communication is actually our own? For Matt Abrahams, the answer isn’t to avoid AI, but to protect the distinctly human thinking, experiences, and imperfections that build trust. In a special episode of Think Fast, Talk Smart, Lorraine K. Lee takes over the host chair to interview Matt about the updated edition of Think Faster, Talk Smarter. They discuss Matt’s TRUST framework for demonstrating authenticity, the risk of outsourcing empathy to AI, and ways to use AI as a practice partner rather than a replacement for your own thinking.Takeaways:Your humanness is an advantage in the age of AI. Personal experiences, real-time thinking, and even small imperfections can signal authenticity and help others trust that your ideas and words are genuinely your own.Use AI to strengthen your communication skills, not replace them. Treating AI as a thought partner, coach, or practice tool can help you prepare and build empathy while keeping your own judgment and reflection at the center.Activity:Keep it human. Take one message you’ve used AI to help draft and add something only you could provide: a personal example, a specific observation, or your own perspective. Use AI to polish the message without polishing away your voice.Episode Reference Links:Lorraine K. LeeLorraine’s Book: Unforgettable PresenceMatt's Book: Think Faster Talk SmarterEp.202 Own Your Brand: How to Communicate with Presence and Impact Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:15) - The AI Authenticity Crisis (03:13) - The TRUST Framework (08:25) - AI and the Empathy Paradox (10:40) - Using AI to Build Empathy (12:10) - AI as a Communication Coach (15:01) - Managing Conflict with CLEAR (18:10) - Meet AI Matt (21:01) - The Final Three Questions (25:07) - Conclusion

“Most teams leave the vast majority of their innovation potential on the table.”If you treat artificial intelligence like an oracle, you’ll likely be disappointed. But treat it like a teammate, and Jeremy Utley and Kian Gohar say you may be surprised by how useful a collaborator it can be. Utley, an adjunct professor at the Stanford d.school, and Gohar, a bestselling author and futurist, have studied how teams can use AI to generate more creative ideas and solve problems. Their research shows that tools like ChatGPT can unlock new possibilities, but only when teams know how to work with them. In this episode of Think Fast, Talk Smart, Utley and Gohar join Matt Abrahams to discuss how to move beyond treating AI like a magic 8-ball and start using it as a creative partner for brainstorming and innovation.Takeaways:Treat AI like a teammate, not an oracle. AI becomes more useful when you actively collaborate with it, asking questions, building on responses, and using it as a partner rather than expecting one perfect answer.Better AI collaboration can unlock better ideas. Integrating AI into brainstorming and problem-solving can help teams expand their thinking, generate more possibilities, and tap into creative potential they might otherwise leave unexplored.Activity:Give AI a seat at the table. During your next brainstorm, treat AI as another member of the team. Ask it to contribute ideas, challenge the group’s assumptions, or suggest a direction no one has considered yet.Episode Reference Links:Jeremy UtleyJeremy's Book: IdeaflowKian GoharKian's Book: Competing In The New World Of WorkConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:43) - AI and Problem-Solving (04:13) - What the Research Revealed (05:18) - Why Better AI Takes More Work (08:40) - The FIXIT Method (13:10) - Better Conversations With AI (16:07) - Making AI Critique Itself (18:45) - The Final Three Questions (24:35) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

“No one cares about us, our company, our products. We have to make them care, and for that, we need the right words.”Great work doesn’t always speak for itself. For communication strategist and author of Message Machine: How Communications Will Make You An Unstoppable Founder, Oliver Aust, getting your ideas noticed requires “message-market fit,” finding the right words and stories to make people understand why what you offer matters. In this episode of Think Fast, Talk Smart, Aust joins Matt Abrahams to discuss how to craft messages that resonate and stand out. From focusing on outcomes instead of products to building a personal brand and using storytelling to make sense of change, Aust shares practical strategies for communicating your value with greater clarity and impact.Takeaways:Make people care about the outcome, not the product. Strong messaging focuses less on what you do and more on the value you create, helping your audience see and feel what’s possible.Good work still needs to be communicated. Building visibility isn’t just self-promotion. Clearly sharing your value, defining who you’re for, and developing a distinctive message can help the right people find you.Activity:Show the picture. Choose one product, service, or idea you regularly describe. Instead of explaining what it does, describe the outcome your audience wants to experience. Make that outcome the centerpiece of your message.Printable Expanded Takeaways & ActivitiesTo listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Oliver AustOliver’s Books: Message Machine / UnignorableEp.82 It’s Not About You: Why Effective Communicators Put Others F… Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:00) - Message-Market Fit (04:03) - Becoming Unignorable (05:21) - Mindset, Message, Method (06:12) - Building a Distinctive Message (08:07) - The PACE Framework (10:27) - Managing Communication Anxiety (12:44) - Storytelling as a Leader (15:03) - The Final Three Questions (19:16) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

“If you're worried that a ChatGPT type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Am I being authentic?”Artificial intelligence can now do a lot of things. But if you’re worried about it taking your place as a communicator, Russ Altman says you need to question why you’re communicating in the first place. A Stanford professor of bioengineering and host of Stanford Engineering’s podcast, The Future of Everything, Altman sees advancing technology not as a threat to human creativity and connection, but as a tool for raising our standards for communication. In this Rethinks episode of Think Fast, Talk Smart, Altman and Matt Abrahams discuss how effective communication can help us articulate ideas, strengthen connections, and navigate toward the future we want.Takeaways:AI works best as an amplifier, not a replacement. Using AI to test, refine, and adapt your ideas can make communication clearer while keeping your purpose, judgment, and authentic message at the center.Make complexity easier to understand, not less meaningful. Stories, analogies, and audience-aware language can translate difficult ideas without dumbing them down.Activity:Treat questions as gifts. The next time someone questions your idea, resist the urge to defend it. Instead, thank them and ask one follow-up question to better understand their perspective before responding.Episode Reference Links:Russ AltmanRuss’s Podcast: The Future of EverythingEp.157 Communicating the Future: Defining Where We Want AI to Take Us Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:41) - AI and Communication (03:46) - AI as a Feedback Tool (04:48) - Structuring a Strong Proposal (06:48) - Simplifying Complex Ideas (09:12) - Preparing for Tough Topics (10:53) - Asking Better Questions (13:43) - Building Stronger Teams (16:21) - Productive Conflict (17:53) - Finding People’s Passion (18:43) - The Final Three Questions (22:06) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

“I’m not saying necessarily fight more, I’m saying fight better.”Conflict doesn’t have to mean avoidance or escalation. Priya Parker, expert facilitator, strategic advisor and author of The Art of Fighting: The Transformative Power of Conflict, argues there’s a third option: “healthy heat,” where disagreement is handled with enough care, curiosity, and even humor to become productive rather than destructive. In this episode of Think Fast, Talk Smart, Parker joins Matt Abrahams to rethink how we approach disagreement. She explains why practicing low-stakes conflict can prepare us for harder conversations, how teams can build better systems for working through tension, and why the goal isn’t to fight more, but to fight better.Takeaways:Conflict can be productive when you learn to hold the heat. Rather than avoiding disagreement or letting it escalate, adding care, humor, and curiosity can turn tension into something clarifying and constructive.Don’t fight more, fight better. Preparing for difficult conversations, clarifying your purpose, and creating structures for disagreement can help teams address the issues that matter instead of avoiding them.Activity:Start a grapple. Identify one issue your team keeps avoiding or turning into a logistical discussion. Give it a dedicated meeting where the explicit purpose is to debate the issue, hear different viewpoints, make a decision, and commit to what happens next.Printable Expanded Takeaways & ActivitiesEpisode Reference Links:Priya ParkerPriya’s Books: The Art of Gathering / The Art of FightingEp.174 Fix Meetings: Transform Gatherings Into Meaningful Moments  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (00:55) - Healthy Heat (01:54) - Practicing Disagreement (07:29) - Conflict in the Moment (10:19) - Normalizing Conflict (14:47) - Conflict as a Signal (17:29) - Starting the Conversation (20:25) - The Final Three Questions (23:51) - Conclusion

“What you think is not gospel.”Can arguing with yourself make you happier? Martin Seligman, positive psychology pioneer and author of Agency: The Psychological History of Human Progress, says our negative thoughts don’t have to dictate how we feel. By recognizing our internal narratives and challenging them with evidence, we can change our outlook and build a greater sense of agency. In this episode of Think Fast, Talk Smart, Seligman and Matt Abrahams discuss flourishing, optimism, and the power of self-talk. They also examine why celebrating other people’s successes takes more than saying “congratulations,” and how active, constructive communication can deepen our relationships.Takeaways:Your thoughts aren’t facts. Negative self-talk can shape your emotions and actions, but learning to challenge those thoughts with realistic evidence can help you develop a more optimistic outlook.Celebrate success with curiosity, not just congratulations. Asking thoughtful questions about someone’s good news helps them relive the experience and can deepen your relationship.Activity:Argue with yourself. Catch one negative thought you have about yourself this week and write it down as an argument rather than a fact. Then build the opposing case by listing three pieces of real evidence that challenge it.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Martin SeligmanMartin’s Book: AgencyEp.179 Finding Positive in Negative Emotions: Communication, Happiness & WellbeingEp.181 Why Happiness is a Direction, Not a Destination: Communicat…  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (01:20) - The Five Pillars of Flourishing (04:51) - Changing Your Inner Dialogue (06:22) - Challenging Negative Self-Talk (07:58) - Overcoming Imposter Syndrome (09:38) - Building a Sense of Agency (11:27) - Learning From Your Critics (13:18) - The Final Three Questions (20:17) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

“Everybody you interact with needs that signal of respect.”Feeling seen and respected can shape how we communicate and connect with others. For Stanford social psychologist and author of Churn: The Tension That Divides Us and How to Overcome, Claude Steele, understanding stereotype threat and “churn,” the tension that arises when we worry about being judged based on our identity, can help us build greater trust across differences. In this episode of Think Fast, Talk Smart, Steele joins Matt Abrahams to discuss how stereotypes influence our interactions and how to reduce their impact. From giving feedback that communicates respect to building trust, Steele shares how seeing people’s full humanity and potential can strengthen our connections.Takeaways:Trust grows when people feel seen and respected. Recognizing someone’s abilities, potential, and individuality can reduce uncertainty and help build stronger relationships across differences.Feedback works better when respect is explicit. Pairing high standards with a clear belief in someone’s ability to meet them can make critical feedback feel more trustworthy and motivating.Activity:Add a signal of respect. Think of someone you need to give constructive feedback to. Before delivering the critique, add one sentence that communicates both your standards and your confidence in their ability to meet them. Notice whether this changes how the feedback is received.Episode Reference Links:Claude SteeleClaude’s Book: ChurnEp.40 Mindset Matters: How to Embrace the Benefits of Stress Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (00:57) - What is Stereotype Threat? (02:39) - Social Media and Stereotypes (03:44) - Reducing Stereotype Threat (07:18) - Building Personal Connections (08:13) - Understanding Churn (09:46) - Building Trust Through Feedback (13:54) - The Final Three Questions (19:10) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.comJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

“The ability to handle yourself in interviews and other high-pressure situations can make the difference in getting the job and achieving your goals.”A successful interview is more than answering questions well. It’s an opportunity to communicate what sets you apart and demonstrate the value you can bring. Preparation, structure, and storytelling can help you do that with confidence. In this Quick Thinks episode of Think Fast, Talk Smart, Matt Abrahams and communication teacher Laura Joyce Davis share strategies for preparing for job interviews. From identifying what differentiates you to structuring answers and telling memorable stories, they explain how to present your experience with clarity while staying authentic and human.Takeaways:Preparation makes confidence easier. Identifying what sets you apart and stockpiling stories, examples, and evidence helps you answer questions clearly while staying present in the moment.Structure turns experience into a stronger answer. Frameworks like “What? So what? Now what?” help you connect your skills and experiences directly to what matters to the interviewer.Activity:Build your interview bank. Create a simple bank of three strengths you want an interviewer to remember. Under each, add one story, piece of evidence, or testimonial that proves it. Use the bank to quickly assemble relevant answers rather than memorizing responses to individual questions.Episode Reference Links:Laura Joyce DavisThink Fast Talk Smart Learning CommunityConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (00:56) - Preparing for Your Interview (03:37) - Structuring Your Answers (05:02) - The ADD Framework (07:51) - Practicing for the Interview (09:16) - Storytelling That Stands Out (10:39) - Conflict, Beats, and Transformation (14:28) - The One-Minute Story Exercise (15:32) - The Importance of Pre-Work (16:45) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smartJoin our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

“Causality is this foundation that really allows us to anchor what we’re trying to do when we’re telling stories.”Storytelling doesn’t require a dramatic narrative. For behavioral scientist and former Disney Imagineer Troy Campbell, even everyday information can become a story when we explain the “because” behind it, connecting what happened to why it matters. In this episode of Think Fast, Talk Smart, Campbell joins Matt Abrahams to unpack the psychology behind storytelling and persuasion. From structuring ideas around goals, insights, and actions to creating “portals” that prepare audiences for what comes next, he shares practical ways to make communication more relevant, persuasive, and memorable.Takeaways:Stories are built on cause and change. Connecting information through the “because” behind it turns isolated facts into a narrative that helps audiences understand why something happened and why it matters.Start by preparing your audience for what comes next. Effective “portals” create anticipation, shift people into the right mindset, and provide just enough context to help them engage with your message.Activity:Create a portal. Choose an upcoming meeting or presentation and redesign the first minute to prepare your audience for what follows. Build an opening that creates anticipation, shifts their mindset, and previews where you’re taking them before diving into the main content.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Troy CampbellEp.156 Creative Communication: How Our Design Choices Illustrate O… Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn Chapters:(00:00) - Introduction (00:56) - The Power of “Because” (01:58) - Stories in Everyday Jobs (03:03) - Goal, Insight, Action (06:32) - Overcoming Change Resistance (11:34) - Creating Powerful Portals (17:54) - The Final Three Questions (23:35) - Conclusion