The ChatGPT Walkout: What 60 Million Angry Users Can Teach You About Your Ecommerce Website

Let's talk about the week you're probably having… Petrol prices have hit $2 a litre – and heading higher – thanks to the US-Israel strikes on Iran disrupting global oil supply. Cost-of-living anxiety is back with a vengeance. And Afterpay Day officially kicks off on the 19th, though half the brands on your feed have already launched early. Your sales data is probably already softening as consumers sit tight and wait for the deals. So the question on every brand founder's lips right now: do I discount? The honest answer isn't yes or no. It's it depends entirely on how you do it. RM Williams runs percentage-off promotions occasionally. Their brand is completely intact. Adore Beauty discounted frequently after their ASX float and watched margins fall to almost nothing. David Jones once had a tuxedo-wearing pianist on a Steinway in their ground floor – and made a deliberate decision to never, ever call their promotions a "Sale." Same tool. Wildly different outcomes. In this week's episode of The Brand Marketing Show, I pull the whole thing apart – the five conditions under which a straight discount is fine for a premium brand, why you lose your best customers to confusion not price, and three ways to play Afterpay Day that protect your positioning while still capturing the revenue opportunity. This one's worth a listen before next Wednesday. And if you'd rather just talk it through for your specific brand before Afterpay Day – margins, offer mechanics, positioning – that's what a Growth Strategy Session is for. BOOK HERE   Catherine x   Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

So there I was, Tuesday afternoon, in the middle of working away — using Claude, which for those who don't know, is the AI tool I'm using extensively throughout my entire business at this point — and it just... stopped.   Completely. Just stopped responding.   Now, the first thing I did (as any completely rational person would 🤓) was assume I had somehow personally broken the internet. Classic. I sat there for a moment, refreshing the page like that was going to help, wondering what on earth I'd done.   And then I did what any self-respecting person does when technology lets them down: I opened social media to see if it was just me.   It was not just me.   What I found instead was this extraordinary wave of conversation: people asking each other if they were switching from ChatGPT to Claude, people posting step-by-step guides on how to cancel their ChatGPT subscriptions, people talking about their values, their ethics, their data. And I'm reading all of this thinking: what is happening right now?   So I dug into it. And what I found was one of the most fascinating, real-time case studies in values-based consumer behaviour I have ever witnessed.   And that, friends, is what today's episode is about.   Today we are talking about what happens when a brand draws a hard line, stands behind its values publicly, and watches its customers do the marketing for it.   And, more importantly, what that means for your eCommerce brand. Because the lesson here isn't about AI wars. It's about the most powerful force in marketing: a customer who buys because they feel seen, not because they found the best price.       Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk High Converting Product Page Design      Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

Every year about this time, statistics are published on the state of social media. Over 1,500 marketers worldwide about what they're doing with social media. And every year, the herd moves collectively in the same direction… This year? They're all stampeding toward Instagram and TikTok. Reddit's had a 63% surge in usage. Everyone's excited about the new, the fresh, the platforms that feel like they're going somewhere. And Facebook? Facebook has officially been dumped. It's now 2026's least-loved platform with around 30% of marketers actively reducing their efforts there. The collective breakup is happening in real time. There's just one small problem with this mass exodus… The data doesn't support it. Facebook's ad reach actually grew 5.7% year-on-year. Its potential ad audience? A casual 2.35 billion people. And 53% of consumers still use it to research brands before buying. So let me get this straight. A platform where the audience is growing, the reach is increasing, and more than half the users are actively shopping around... and businesses are leaving? Something doesn't add up here. Either 30% of marketers know something the data doesn't. Or 30% of marketers are making a decision that has nothing to do with what actually works. So in this episode, I unpack why marketers are really leaving Facebook, which of those reasons are legitimate and which are just noise, and why this exodus might be the biggest opportunity you'll see this year. Because I think there's a real danger in following the crowd here. The marketing industry has a tendency to move as a herd — everyone chasing the same platforms, the same tactics, the same trends. And when the herd moves, it often creates opportunity for those willing to go the other direction. Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

February is not only the shortest calendar month but also typically the slowest sales month for eCommerce and – because of that – is often the month that I see business owners make fear-based snap decisions that end up hurting their profitable growth long-term… Remember when you bought that course that promised the "exact funnel" that would generate sales while you sleep? Or set up your email flows in 2021 and haven't touched them since? Or wondered why your ads aren't performing like they used to, even though you're doing the same things that worked before? You're not alone. The online marketing industry spent the last decade selling us a fantasy: that there's a silver bullet. One funnel, one template, one winning ad that you build once and profit from forever. Set it and forget it. Passive income. Automated success. It was a seductive promise — and it was a lie. In this episode, I'm breaking down why "set and forget" marketing is quietly killing brands, what's actually happening when your results start declining (hint: it's not just the algorithm), and the mindset shift that separates brands that grow from brands that plateau. If you've been searching for the magic formula that solves marketing forever, this one might sting a little — but it'll also set you free.   Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

Have you ever noticed that most brand content is so... forgettable.   It's not that brands don't try. They're producing more content than ever. Social posts, emails, product descriptions, blog articles, ads. The volume is enormous.   But most of it lands with a thud. No engagement. No emotional response. If you even notice it at all… you read it, you understand it, you forget it immediately.   We are drowning in content. Every brand, every business, every person with a phone is creating and publishing constantly. Your customers' feeds are overflowing.   Their inboxes are groaning. Their attention is being pulled in a thousand directions at once.   It all blurs together into one beige mass of content. And here's the thing most brands don't realise: boring content doesn't just underperform. It actively damages your brand.   Boring is expensive. It costs you attention. It costs you engagement. And eventually, it costs you sales!   So in this podcast episode, I want to dig into why that happens. Why is so much brand content so boring? And more importantly, how do you create content that actually makes people feel something?   And I'll share five techniques that will help you master this so that you can build an unforgettable brand.     Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

Two weeks ago on the podcast, we went deep on the damage that constant discounting does to your brand. The profit erosion. The customer conditioning. The way it trains your audience to never pay full price. We talked about the four buyer types and how constant discounting only speaks to one of them — while actively repelling the other three. And I got a lot of messages afterwards, which was brilliant. But here's the thing. Almost every single message asked the same question. "Okay Cath, I get it. Constant discounting is bad. But what if I'm already stuck? What if my customers already expect sales? What if I've been doing this for years and my whole email list has been trained to wait for deals? How do I actually get out of this?" And look, that's a fair question. It's easy to say "stop discounting" when you're starting fresh with a brand new audience. It's a lot harder when you've accidentally created this problem yourself. So today, I want to show you how to detox your brand from discounting. In this episode, I walk you through a real case study from a real brand we work with, with real data and real results. I'll share exactly what we inherited when we started working together, what we changed, and what happened. And I'll give you a framework you can apply to your own brand, whether you're deep in the discount trap or just starting to slide into it.     Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

Stop and think for a moment about where your customers come from. Is it mostly Meta ads? Mostly Instagram? Have you built a following on TikTok that's driving a lot of your brand awareness? Now here's the uncomfortable question: If that channel disappeared tomorrow — not scaled back, not got more expensive, but actually disappeared — what would happen to your business? Could you survive it? Could you pivot? Or would you be scrambling to rebuild from scratch? Because here's the thing. This isn't a hypothetical. This isn't one of those "imagine if" thought experiments. This is happening right now. In Australia. To real brands. And even if you think this particular situation doesn't apply to you — trust me, the lesson absolutely does. In this episode, we discuss what's just happened with Australia's social media ban and how this impacts brands that have built their success on platforms like TikTok and Instagram. And then we're going to zoom out and talk about the bigger picture. Because whether you sell to teenagers or retirees, whether you're on TikTok or you've never posted a single video in your life — the principle here is one that every single ecommerce brand owner needs to understand. You cannot build a sustainable business on borrowed land.       Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk Book Your Ecommerce Website Audit   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

In the last 2 weeks alone I've had three brand owners come to me, all with the same story. They've been told by marketing "experts" that every single EDM, every Meta ad needs a discount incentive. Every website needs a countdown timer or some other kind of FOMO bells and whistles. One of them showed me her email marketing calendar. Every. Single. Week. A different discount code. Flash sale this, 20% off that, "last chance" the other thing. And here's the part that really gets me — some of these countdown timers? They're not even counting down to anything real. They literally reset when you refresh the page. It's manufactured urgency. It's fake scarcity. And it's everywhere. So today, I'm going to be blunt with you. This advice? This "discount everything, all the time" approach? It's not just lazy marketing. It's actively destroying premium brands. Over the next half hour or so, I'm going to unpack why constant discounting is eroding your profits, repelling your best customers, and training shoppers to never buy from you at full price. And I'll share what's actually working for quality-focused brands right now. Spoiler alert: it's not another 20% off code.   Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk   Book Your Ecommerce Website Audit   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

Let me paint a picture that I see all the time with ecommerce brands. You're spending money on marketing. Ads, SEO, social media, maybe influencers. You're driving traffic to your website. And you can see in your analytics that people are visiting. Some of them are even adding things to their cart. But then... they just disappear. They don't buy. They don't come back. They vanish into the ether. And you're left wondering — where did they go? What happened? Why didn't they buy? This is what I call the leaky bucket problem. You keep pouring traffic into your website, but sales are draining out the bottom. And no matter how much you spend on ads or how clever your marketing is, if your bucket has holes in it, you're never going to fill it up. The frustrating part is that your website won't tell you what's wrong. At least, not in plain English. You can stare at your analytics all day, but unless you know exactly what to look for, you're just looking at numbers that don't mean much. If it's been a while since you thoroughly and objectively reviewed your website — specifically, whether it's actually doing its job of bringing in and converting customers — you might find that it's quietly leaking sales every single day without you even realising it… In this episode, I go through the 3 layers of a website audit: are the right people discovering your brand (including via AI search), are they getting to your website, and are they converting into buyers? And given AI search is so new, there's a real first-mover advantage if you master this now!   Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

January is supposed to be about. It's goal-setting season. It's "new year, new you" energy. It's the time when every business podcast – including, historically, this one – tells you to set your revenue targets, map out your marketing calendar, and basically plan your way to world domination. And look, I'm not going to tell you planning doesn't matter. It absolutely does – all of that stuff IS important. I'm not saying ignore your metrics. But somewhere along the way, we started treating the metrics as the goal instead of as indicators of whether we're achieving the actual goal. The actual goal – for most of us, if we're honest – is freedom. Freedom to do work we're proud of. Freedom to spend time with people we love. Freedom to not be constantly stressed and reactive. Freedom to build something sustainable, not just something that looks good on Instagram. When you plan for revenue without planning for how you want to feel, you often end up optimising for the wrong things. So here's what I want to talk about today: what if most of us are starting our planning in completely the wrong place? What if the reason so many brand owners end up exhausted, burnt out, and quietly resentful of the business they built... is because they planned for the wrong thing? In this episode, I'm going to share with you my alternative approach to planning for the year ahead. Plus, as always, share some steps you can take today to put this into action yourself.   Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk Episode 281 - The hidden cost of wrong customers (& How to attract the right ones)  With Dr Ross Honeywill     Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube