Episode 62: Insurance Trends: How AI-Powered ERP is Transforming the Insurance Industry

This episode examines how digital transformation, cloud migration, and AI are shaping the future of banking and ERP. It opens with an overview of the most significant trends for 2025, highlighting the shift to digital-first strategies and the growing reliance on cloud solutions. Falk Rieker discusses the challenges banks face in understanding customer needs, building loyalty, and managing data complexity. The conversation covers practical examples of AI integration in banking, explores strategies for effective data management, and considers how banks can differentiate themselves in a competitive landscape. The episode concludes with advice for leaders on navigating business transformation and enhancing user experience in financial services.

This episode explores how technology and business truly come together to drive meaningful change, focusing on the shift from on-premise to cloud ERP. You’ll hear how companies are breaking free from outdated systems, overcoming technical debt, and embracing more agile, modular approaches to stay ahead in a fast-changing world. The conversation unpacks common myths about security and customization, explains why cloud ERP offers greater trust and flexibility, and highlights the priorities today’s CIOs are setting to future-proof their organizations. With insights on continuous innovation, compliance, and keeping your business unique, this discussion will leave you rethinking what’s possible for the future of work.

SAP’s Lauren Husum, Vice President of Product Marketing for SaaS ERP, dives into the evolving landscape of ERP systems. Lauren explains why ERP remains the heart of organizations, serving as a critical foundation for innovation rather than becoming obsolete. She highlights three key trends shaping the future of ERP: the integration of AI, the importance of smart data, and the continued evolution of ERP applications. Lauren explains how AI is revolutionizing business processes by enhancing decision-making, boosting operational efficiency, and increasing employee productivity. SAP’s approach to AI emphasizes relevance, reliability, and responsibility, ensuring AI solutions are embedded in enterprise applications, trained on extensive business data, and developed with strong ethical standards. She stresses that AI’s success depends on high-quality, harmonized data across systems, which ERP platforms uniquely provide. Ultimately, the episode underscores that ERP is not dead but evolving into a powerful enabler of digital transformation. Organizations that leverage ERP combined with AI and smart data will unlock greater agility, efficiency, and growth in the years ahead.

SAP's Brent Potts discusses five key trends shaping the sector in 2025. Companies are balancing traditional hydrocarbon production with investments in renewables like wind, solar, and hydrogen, recognizing that oil will remain vital for decades. Decarbonization efforts, including carbon capture and biofuels, are accelerating under pressure from stakeholders. The industry is also adopting standardized cloud ERP systems to improve efficiency, focusing AI on automating complex processes. Finally, collaboration and partnerships are crucial as companies navigate this complex transition, driving innovation and resilience in a rapidly changing energy landscape.

In this episode of The Future of ERP, Gaye Bingul, SAP Insurance Industry Lead, and Javier Gil, Head of Global Insurance & Reinsurance at SAP, discuss how the future of insurance relies on AI-powered ERP systems that unify all types of data-structured, unstructured, SAP, and non-SAP-to unlock deeper insights into customers and climate risks. They highlight key challenges insurers face, including complex global data privacy regulations, the growing aging population (“silver segment”), and a widening skills gap due to retiring experts and difficulty attracting new tech talent. Gaye and Javier emphasize how insurers can leverage connected devices, wearables, and AI-driven analytics to offer personalized health and wellness services that help the aging population stay healthy and independent while driving innovation and growth. Listeners gain insight into why digital transformation and advanced ERP solutions are critical for navigating regulatory demands and demographic shifts in the insurance industry.

In this episode of the Future of ERP, Sandeep Chowdhury, Senior Director in SAP’s Telecommunications Industry Business Unit, discusses how the telecom industry is evolving with advanced ERP systems to support Industry 4.0, 5G adoption, and smarter networks. He explains how emerging technologies like 6G and AI are transforming network operations and customer experiences. Sandeep also explores telecom’s influence on other sectors, regulatory challenges, and the increasing importance of AI in automation and fraud prevention. Sustainability is a key theme, as he addresses energy use, e-waste, and circular economy efforts. Overall, Sandeep reveals how telecom is balancing innovation and environmental responsibility to shape the future of connectivity.

What does the future hold for businesses striving for success? This episode explores the convergence of Cloud ERP, Artificial Intelligence, and sustainability, and how these elements are reshaping the business landscape. Peter Pluim discusses how businesses can harness data for sustainability insights, AI-driven automation, and process optimization. Discover how a connected enterprise can make informed choices within its supply chain, balancing price, delivery speed, and environmental impact. Learn how AI is transforming the user experience and driving the need for integrated suites that break down traditional application silos. Gain insights on navigating complex trade-offs, making better decisions through enhanced visibility, and empowering stakeholders with informed choices.

In this episode, joined by SAP's Judy Cubiss, we delve into the key manufacturing trends of 2025 and explore the transformative role that AI and digitization play in shaping the industry. Discover how digitization and AI are revolutionizing the industry by streamlining solution integration, facilitating efficient data transfer, and providing essential information to workers across the ecosystem. Gain insights into the challenges and opportunities presented by globalization, uncertainty, and resource scarcity, and learn how industrial manufacturers are adapting to these forces.

In this episode, SAP’s Lalit Patil explores the impact of AI on cybersecurity within cloud ERP. It emphasizes the need for agile business transformation, sustainability, and robust security. The discussion includes cybersecurity strategies like zero trust, and AI's role in threat detection/response. The speaker highlights balancing AI benefits with data integrity risks, advocating for proactive, AI-enabled security measures to protect sensitive business data in the cloud.

In this episode, SAP's Gabriele Fiata delves into the rapidly evolving cybersecurity landscape, where technology is becoming a crucial component of defense strategies. While people, processes, and technology remain essential, innovations like Artificial Intelligence (AI) are revolutionizing the field. AI enhances cybersecurity by detecting unusual activities, identifying threats, and accelerating security processes, leading to faster incident response times. The discussion highlights how these advancements automate security tasks, enable quicker threat detection, and improve incident response. We also talk about the importance of effectively integrating these technologies and training security teams and how it helps businesses to mitigate critical risks. Come join us as we discuss the future of ERP!