Claude Silver: Be Yourself at Work for the Ultimate Leadership Advantage

Some conversations linger long after the recording stops; the conversations that deepen your humanity and reshape how you think about leadership. This episode is one of those conversations.Ashley Jones knows grief in its most devastating form. When her daughter Skylar died from a terminal illness just before her second birthday, Ashley was thrust into a darkness no parent should ever face. But through that unimaginable loss, she discovered a calling: helping people heal in grief.Today, Ashley shares her personal story and what her healing journey revealed about grace, resilience, and the power of community. We discuss the four survival reactions to trauma - fight, flight, freeze, and fawn - and how these can manifest. We also dive into the relationship between trauma and grief and how leaders can support those around them during these times.Trigger warning: In this episode, we both talk about experiences with sexual assault.Ashley shared incredibly valuable tips and resources to help you become a more trauma-informed leader and support your team to their fullest potential.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Ashley’s personal story and what her healing journey revealed about grace, resilience, and the power of community.How leadership is evolving to become more deeply human—and the distance we still need to travel.Why grief is a universal leadership issue, and what it asks of us.The two fundamental needs people have after experiencing grief or trauma, and how to meet them.The four survival reactions to trauma that leaders need to understand.Why not all grief is traumatic, but all trauma includes grief, and what that means for how we support people."It's really about choosing love regardless of the situation, regardless of the people involved. To show up and say, ‘What is the best way I can love myself and others right now in this moment?’" —  Ashley Jones Episode References:How Can I Love You Better: howcaniloveyoubetter.comThe Empathy Edge:Stephanie Sarazin: What Is Ambiguous Grief and How To Show UpRon Gura: How Technology Helps People Navigate Grief and LossKatharine Manning: How Trauma Impacts Performance – and What Smart Leaders Can DoAbout Ashley Jones, Founder, Momento Foundation:Ashley was thrust into the depths of grief when her daughter, Skylar, died from a terminal illness just before her 2nd birthday. Her unique experience through darkness and healing led her to create the Momento Foundation (formerly Love Not Lost), a nonprofit on a mission to help people heal in grief. Known for creating innovative tools, new resources, and meaningful solutions for navigating grief, Ashley provides individuals and organizations with tangible help to better support themselves and each other through trauma and loss. She’s a sought-after TEDx & keynote speaker, author, and passionate plant mom.Connect with Ashley:Momento Foundation: momentofoundation.orgAuthor Site: www.ashleynicolejones.comBook: When You Can't See the LightLinkedIn: linkedin.com/in/ashleynicolejonesFacebook: facebook.com/momentofoundationInstagram: instagram.com/momentofoundationMomento Community: momento. impact.app Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a LeaderLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

For years, empathy was treated as a business nice-to-have—important, but secondary to speed, scale, and efficiency. The data now tells a very different story.In this conversation, Maria and Conny, the Chief Customer Officer at Zurich Insurance Group, dive into Zurich’s new global study, Addressing the Empathy Gap, which surveyed more than 11,000 consumers across 11 markets. The findings are striking: 79% of consumers say empathy matters more than any other factor, and 43% have left a brand due to a lack of empathy. This isn’t theoretical; it’s revenue walking out the door.Conny shares how Zurich is closing that gap by treating empathy as a learnable skill. She shares practical first steps organizations can take, starting right where they are. We also explore Zurich’s philosophy of AI with a human touch - using technology to augment human connection, not replace it.This is a conversation about moving from transactional payer to trusted partner—and why, in an industry ripe for disruption, empathy is quickly becoming a competitive advantage.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Why customers are leaving brands due to a lack of connection and empathy.How to make AI work for your organization, without trying to replace human connections.How to create trusted relationships and partnerships and maintain them for long-term success. The power of the NRR - Net Revenue Retention - metric. "We started out with the starting point that empathy can be taught, and if people get the right tools, they will also do the right thing. So we can de-learn practices you've had over the years, and you can bring new aspects into them." —  Conny Kalcher Episode References: Zurich's 2025 Report: Addressing the Empathy Gap: https://www.zurich.com/sustainability/customers/empathy-reportThe Empathy Edge podcast: Anna Liotta: Understanding Generational CodesAbout Conny Kalcher: Chief Customer Officer at Zurich Insurance Group:Conny Kalcher is Chief Customer Officer at Zurich Insurance Group and a global leader in customer experience with a reputation for embedding empathy into business strategy to drive long-term business success. She is a founding partner of the Net Promoter Score (NPS) and Loyalty Forum with more than three decades of experience from senior roles at LEGO and consultancy work at Mindfolio.Connect with Conny:Zurich Insurance Group: zurich.com LinkedIn: ch.linkedin.com/in/conny-kalcher-198ba5 Company LinkedIn: linkedin.com/company/zurich-insurance-company-ltd  Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

Too many leaders are still trying to succeed by becoming someone they think they’re supposed to be—quieter, tougher, more polished, less human. And in the process, they’re leaving their greatest strengths at the door.My guest believes that’s exactly backward. Today, we welcome back Claude Silver to discuss her latest book, Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart. We explore what authentic presence really looks like at work, and why pretending to be a different kind of leader rarely gets better results. Claude and I unpack why many leaders have accountability backwards, why the more power you gain, the less truth you often hear, and how being open and emotionally present doesn’t weaken communication but rather prevents under-communicating with your team. Finally, Claude offers us a simple, actionable practice you can use right away to take a small step and rebuild trust and connection where it matters most.This is a conversation with one of my favorite humans on the planet about stopping the performance of leadership—and starting to lead from the strengths that made you worth hiring in the first place.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…The importance of bringing your unique perspective, talents, and humanity to your team.What authentic presence looks like at work.Protecting healthy boundaries with courage and kindness while still connecting with others.Signs your culture is thriving and how to get there. Why is the room with everyone in it smarter than any one person in that room?The reason actions say more than words ever will.The dangerous byproduct of silence."When a person is real, they are not carrying the burden or the weight of any other facade." —  Claude SilverAbout Claude Silver, Chief Heart Officer, VaynerX, and Author of Be Yourself at Work:Claude Silver is on a mission to revolutionize leadership, talent, and workplace culture. She is the world's first Chief Heart Officer at VaynerX, partnering with CEO Gary Vaynerchuk to drive their success. Silver has earned Campaign US's Female Frontier Award and AdWeek's Changing the Game Award, and she electrifies audiences at national and international conferences, as well as at organizations including Meta, Google, US Government agencies, and the US Armed Forces. She has been interviewed on dozens of podcasts and featured in The New York Times, Forbes, and The Wall Street Journal. Silver lives in New Jersey with her wife and two young children. She is the author of Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart.Connect with Claude:  Website: claudesilver.com VaynerX: beyourselfbook.com LinkedIn: linkedin.com/in/casilver Instagram: instagram.com/claudesilver Book: Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart  Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

It’s easy right now to believe that the divisions we see are simply too deep to repair. That empathy has become a liability. That listening has been replaced by winning.And yet, I still believe, perhaps more than ever, that empathy remains our greatest tool for healing even the most jagged fractures in our world, not as a naïve ideal, but as a courageous, strategic choice. And that choice has the power to transform entire systems.My guest today, Dr. Claire Yorke, has devoted her career to studying exactly that possibility.We explore what empathy in politics actually looks like, why empathy is essential for effective leadership, the challenges empathetic leaders face in polarized environments, and why we can’t simply wait for more empathetic political leaders to emerge.We also talk about hope. Not passive hope, but participatory hope. The kind that invites each of us - as citizens, leaders, and humans - to model empathy, practice deeper listening, and engage in shaping healthier political cultures, whether through community dialogue, civic participation, or simply choosing curiosity over certainty.This is a conversation about what’s possible when we choose empathy, not as an escape from reality, but as a path forward through it.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…The relationship military leaders have with empathy and their job.What it can look like to have empathy in our politics, regardless of country.The impact of citizen assemblies and civic engagement.Why do we need to change political culture so that it attracts and rewards politicians who embrace empathy and can stop battling?Maintaining an ideal vision of what’s possible and what to do to make it a reality.Steps that can be taken at the local and national levels to make changes."We need to change our politics. So it's much more about building relationships, building that sense of connectedness, both between politicians and the public, between citizens and their communities, and seeing this as an ecosystem." —  Dr. Claire Yorke References:Book: Citizens: Why the Key to Fixing Everything is All of Us by Jon Alexander and Ariane ConradDemocracy NextThe Empathy Edge:Sam Daley-Harris: Reclaiming Our DemocracyMónica Guzmán: How to Have Fearlessly Curious Conversations in Divided Political TimesDr. Gina Baleria: Empathy in Journalism and Today’s Media LandscapeElisa Camahort Page: The Art of Empathy in Politics, Activism, and Media BSJames Coan: Closing the Perception Gap that Tears Us ApartAbout Dr. Claire Yorke, Senior Lecturer at Deakin University, Author of Empathy in Politics and Leadership: The Key to Transforming our World:Dr. Claire Yorke is an author and academic. Her work focuses on the role of empathy and emotions in international affairs, politics, leadership, and society.  She is a Senior Lecturer at the Australian War College, Deakin University, Canberra, where her research and teaching focus on these topics. In 2025, she published Empathy in Politics and Leadership: The Key to Transforming Our World with Yale University Press. She is writing two more.Claire received her PhD in International Relations from the Department of War Studies, King’s College London. She has a Master's in Middle East Politics from the University of Exeter, and a BA in Politics, International Relations and French from Lancaster University.Connect with Claire:  Website: claireyorke.meLinkedIn: Dr Claire YorkeInstagram: @theempathydoctorBlueSky: @claireyorke.bsky.socialBook: Empathy in Politics and Leadership: The Key to Transforming our WorldConnect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a LeaderLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

Balancing performance with human leadership can be tough for some leaders. The goal is to strike a healthy balance, while always remembering that taking thoughtful care of your people, recognizing their unique contributions, and creating an environment where they can thrive can lead to the stellar performance results you seek.But how would you lead if your title or position didn't give you any power?Joris Merks-Benjaminsen is a leadership trainer and the award-winning author of Managing Without Power. Joris shares his unique journey at Google, watching the culture and leadership he loved so much shift as his managers changed, and why he’s committed to helping companies capture that early magic and scale it as they grow. We discuss recognizing and respecting your power dynamic while also understanding that the title does not give you power, but consistent, intentional small behaviors will ensure your team will help you meet your goals. Joris shares how to balance people nd performance through the five basics of his interconnected, practical, holistic leadership approach. And he shares how to solicit and take in upward feedback to help you effectively support an employee's journey, ensure high performance, and make tough decisions when needed.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…How managers can shape microcultures and establish team norms.Upskilling leaders to avoid conventional traps and pitfalls.Providing ongoing support to learning, not just one-time training. The five basics of his interconnected, practical, holistic leadership approach.How to solicit and take in upward feedback to help effectively support an employee's journey, ensure high performance, and make tough decisions when needed.“The problem I see is this balance between human-focused and performance-focused leadership. I regularly meet leaders who think of them as opposites, but you need both of them in a certain balance...in order to create a high-performing team and organization." —  Joris Merks-BenjaminsenEpisode References: Joris’ Book: Managing Without Power: Creating high-performance teams and organizations in your own human wayHow Google Works by  Eric Schmidt and Jonathan RosenbergGoogle re: Work - Guides: Give feedback to managers https://share.google/nhB0hREQOztuqQwOVAbout Joris Merks-Benjaminsen, Leadership Trainer, Author of Managing Without Power:Joris Merks-Benjaminsen is a leadership trainer and the award-winning author of Managing Without Power. Joris had a leading role in Google's Diversity, Equity & Inclusion initiatives, and was one of the highest-scoring managers in the company's history. Today, he trains managers and leaders to help find the right balance between humaneness and performance pressure.Connect with Joris:  Managing Without Power: www.managingwithoutpower.com/LinkedIn: https://www.linkedin.com/in/joris-merks-benjaminsen-5673384/Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

What happens when you’re standing at a pivot point — the kind where your next move could shift everything for your business, your team, or your career? In those high-stakes moments, success doesn’t come from spreadsheets alone. It requires empathy, emotional intelligence, and even self-compassion.Kasey D’Amato knows this firsthand. A keynote speaker, executive coach, and strategic advisor, Kasey has guided founders and corporate leaders through major transitions with clarity and resilience. In our conversation, we dug into her four pillars of holistic leadership and how self-regulation shapes better decisions. We explored the “decision threshold,” why every choice has three outcomes, and how to balance head, heart, and gut when the numbers don’t tell the full story. Kasey also shared why grounding yourself is key to hearing other perspectives without defensiveness — and how empathy and self-compassion aren’t soft skills, but strategic advantages when the stakes are high.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Finding the balance of the decision threshold - that point between gathering information and making the decision. Why does every choice have three outcomes?The Four Pillars of holistic leadership and how self-regulation shapes better decisions.How to balance head, heart, and gut when the numbers don’t tell the full story. Utilizing the Two-Minute rule to move out of indecision. "I believe it is the critical moments of decision and how you handle your emotional intelligence in those critical moments and pivots that set you up for success, no matter how big your failures are along the way." —  Kasey D'AmatoEpisode References: The Empathy Edge Podcast Episode: Ilana Ben-Ari: How the Empathy Toy is Changing the WorldAbout Kasey D'Amato, Business Leader and Holistic Coach:Kasey D’Amato is a keynote speaker, executive coach, and strategic business advisor who helps business founders and corporate leaders navigate high-stakes decisions and transitions with clarity, confidence, and resilience — without burning out in the process.With over 20 years of experience across healthcare, entrepreneurship, and business consulting, Kasey brings a unique blend of business acumen, human behavior expertise, and emotional intelligence to her work. She is a former Dermatology PA who went on to launch multiple ventures — including a global skincare brand, a healthcare consulting agency, and an executive leadership advisory.She’s consulted with Fortune-level companies, led workshops across the healthcare and financial industries, and spoken at major institutions like UCLA, USC, and the University of Miami.Kasey is known for her dynamic, actionable, and emotionally intelligent approach to leadership — guiding ambitious entrepreneurs and executives to think bigger, lead better, and align their next move with both performance and personal fulfillment.Connect with Kasey: Website: https://www.kaseydamato.com/ LinkedIn: https://www.linkedin.com/in/kaseydamato/ Facebook: https://www.facebook.com/kasey.damato/ Instagram: https://www.instagram.com/kaseydamato/?hl=en  Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

What if the problem isn’t that moms are failing—but that we’ve built systems that quietly ask them to do the impossible and then blame them when they struggle?My guest today, Rebecca Geshuri, sits at the intersection of motherhood, mental health, and compassion in a way that feels deeply needed right now. We talk about why so many moms feel like they’re failing even when they’re doing everything they possibly can. We unpack the crushing mental load, the lack of structural support, and how quickly shame spirals take hold when moms feel they’re “not good enough.”This is a conversation about empathy, support, and the quiet strength of caregiving—and why taking better care of moms in the workplace and beyond ultimately makes all of us stronger.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Why having healthy and supported mothers is key in our organizations and society.Lessons businesses and organizations can learn from mothers.How to stop assuming and do more noticing and learning about the mothers in your organization. "Don't count moms out. They’re working their tails off, trying to be everything to everybody, to care for everyone. They have parts of themselves that are planning things and organizing things, and seeing things that don't exist yet. Moms are visionaries and strategists." —  Rebecca GeshuriEpisode References: Book: When Good Moms Feel Bad: An Empowering Guide for Transforming Guilt, Anxiety, and Anger into Compassion, Confidence, and Connectedness  by Jessica Tomich Sorci and Rebecca Geshuri Maternal Mental Health Hotline: 1-833-TLC-MAMA (1-833-852-6262)Second Street Collective: secondstreetcollective.orgAbout Rebecca Geshuri, Licensed Marriage and Family Therapist, Co-Author, When Good Moms Feel Bad:Rebecca Geshuri, M.A., PMH-C, is a licensed marriage and family therapist. She holds certifications in Internal Family Systems, Perinatal Mental Health, and Brainspotting. Rebecca is the co-author of When Good Moms Feel Bad: An Empowering Guide for Transforming Guilt, Anxiety, and Anger into Compassion, Confidence, and Connectedness.In addition to seeing moms, their partners, and their babies in her private practice in Campbell, CA, Rebecca teaches workshops to therapists, physicians, doulas, and yoga practitioners. Rebecca is the Founder of Second Street Collective, which provides psychotherapy and support to moms and their families throughout California. She has presented at the IFS Institute and Postpartum Support International conferences and has been featured on several prominent podcasts. Rebecca’s work is grounded in the profound and extraordinary experience of being a mom to three daughters. Connect with Rebecca:  Rebecca Geshuri LMFT: https://rebeccageshurilmft.com/LinkedIn: https://www.linkedin.com/in/rebecca-geshuri/Facebook: https://www.facebook.com/rebeccageshurimftInstagram: https://www.instagram.com/rebeccageshurilmftConnect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

In today’s timely hot take episode in this heavy world, Maria discusses the importance of empathy in leadership during challenging times, emphasizing that emotional connection at work is crucial. She highlights how unaddressed employee emotions lead to disengagement and reduced performance, and offers 3 practical ways for leaders to connect with their employees, regardless of how high their discomfort with emotion.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Why emotional connection at work isn’t a “nice-to-have”.Why avoiding emotion is actually costing you more. Three practical ways to connect emotionally with your people, even if you’re deeply uncomfortable. "Empathy isn’t about fixing emotions; it is about acknowledging reality. People don’t need you to fix everything; they need to know they’re not invisible." —  Maria RossFrom Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariaross Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

I had to get this urgent episode to you sooner rather than later, given the climate of fear in the U.S. in current times.For many employees right now, work doesn’t feel like a safe place. It feels uncertain, frightening, and deeply personal. In moments like this, how leaders respond matters more than ever. Michelle Feferman has spent decades helping organizations navigate complex DEI and workplace culture challenges in ways that protect people and strengthen the business. We talk directly about what leaders can do to support employees in the face of ICE raids and immigration-related fear, how to create real psychological safety at work, and why most DEI efforts are still entirely legal if you’re focused on risk mitigation, clarity, and care.We also unpack how retention, engagement, and productivity are tightly tied to DEI and empathy work, and the key elements leaders need to think through right now to support their people while capturing the full business benefit.This is a practical, compassionate conversation for leaders who want to do the right thing without panicking, posturing, or staying silent.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Creating a diverse team that goes beyond old-fashioned quotas.Key benefits of having a wide pool of differing viewpoints within your organization.Actions to put in place to keep your employees safe and informed about handling ICE raids that could be used as a template for other crises. Tips to create an FAQ that matters  "If you can take the time now to get these things in place, the majority of people will relax, to some extent, and feel like they can come to work and just focus on work. People will relax more and be much more productive at work." —  Michelle Feferman Episode References: Michelle's article: It is Imperative to Create Psychological Safety at Work Amidst ICE Raids: https://mfeferman.substack.com/p/12868206_ice-raids-and-psychological-safetyBook: DO DEI Right: Cut Through the Noise and Drive Lasting ResultsAbout Michelle Feferman, Founder and CEO, Equity at Work, Author of Do DEI RightMichelle is passionate about helping organizations have a profound impact on their employees, businesses, and communities through their diversity, equity, and inclusion work. She is the Founder and CEO of Equity At Work, known for creating innovative, customized solutions for even the most complex DEI and workplace culture challenges. Her clients outperform their peers in revenue and margin growth, productivity, engagement, and retention.Michelle is the author of Do DEI Right, co-host of the podcast Your DEI Minute, and on the Investment Committee of RevTech Venture Capital. Before this, she spent 25 years working at Accenture, Kurt Salmon, Macy’s Inc., and The Walt Disney Company.From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariarossConnect with Michelle:Equity At Work: https://www.equity-at-work.comLinkedIn: https://www.linkedin.com/in/michelleebogan/Facebook: https://www.facebook.com/profile.php?id=100093183559876Instagram: https://www.instagram.com/equity_at_workSubstack: https://mfeferman.substack.com/ Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a Leader LinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com

Internships have changed a lot since COVID, and if done well, they can be powerful tools for both attracting top young talent and fueling your organization’s productivity. But too often, leaders miss the mark, leaving interns underutilized and organizations frustrated.Amy Mosher Berry shares what's really going on with young professionals today and why mentorship and meaningful work enable your organization to thrive. Amy and I delve into what truly motivates and drives today's young professionals, the biggest mistakes leaders should avoid when hiring interns, and how intergenerational strategies fueled by empathy can enhance collaboration and productivity. We discuss the important role of casual mentorship, how your internship program becomes a marketing strategy, and how effective programs not only benefit interns but also drive your mission and results.To access the episode transcript, go to www.TheEmpathyEdge.com, search by episode title.Listen in for…Important facts to know about the rising young professionals.Key mistakes to avoid in hiring the right interns.The detriments of the purpose gap are with both interns and employees. "Internships, by law, need to have 51% majority benefit going to the intern. It has to be officially structured with learning objectives, and there needs to be that supportive process." —  Amy Mosher Berry Episode References: Forbes articles: Gen Z And The Empathy Expectation: What Workplace Leaders Need To Know8 Ways Gen Z Can Meet Managers In The Middle And Shine At WorkThe Empathy Edge:Anna Liotta: Understanding Generational CodesMichelle Hoover: Understanding First-Generation Professionals in Your WorkplaceCourage to Advance: Leading Gen Z with Dr. Meisha RouserRhonda George-Denniston: Why Betting on Your People Leads to Market DominationFact Sheet #71: Government Guidelines for InternshipsFree guide: 8 Mistakes to Avoid When Hiring InternsAbout Amy Mosher Berry, CEO of Visions Internships:Amy Mosher Berry is a passionate social entrepreneur with over 20 years of diverse experience in business, government, and the nonprofit sector, including 15 years in workforce innovation, 5 years teaching college, and now as the CEO & Founder of Visions Internships.Visions Internships primarily helps organizational leaders design and manage customized, impactful internship programs without the overwhelm. Amy's social enterprise also empowers young professionals with the skills and support to succeed.A certified Project Management Professional (PMP)® with a Master's degree in Community Development and Planning and a Bachelor's degree in Environmental Studies/ Spanish, she enjoys bringing a project management approach to program development for maximum results.Amy lives in Central MA and is deeply dedicated to Co-Creating a World that Works - especially with her young daughter inspiring her every day.From Our Sponsor:Keynote Speakers and Conference Trainers: Get your free Talkadot trial and enjoy this game-changer for your speaking business! www.share.talkadot.com/mariarossConnect with Amy:Visions Internships: visionsinternships.comLinkedIn: linkedin.com/in/amymosherberryFacebook: facebook.com/visionsinternshipsInstagram: instagram.com/visions_internshipsLinkedIn: linkedin.com/company/visionsinternshipsINTERNSHIP INSIDER™ Training (IIT): A live virtual 5-week program development course teaches 2-4 key staff members how to design a customized, impactful internship program as part of your organization's overall growth strategy. visionsinternships.com/internship-insider Connect with Maria:Get Maria's books: Red-Slice.com/booksHire Maria to speak: Red-Slice.com/Speaker-Maria-RossTake the LinkedIn Learning Courses! Leading with Empathy and Balancing Empathy, Accountability, and Results as a LeaderLinkedIn: Maria RossInstagram: @redslicemariaFacebook: Red SliceGet your copy of The Empathy Dilemma here- www.theempathydilemma.com