
What does it actually look like to work with hundreds of AI agents?
In this episode of NEXT with John Koetsier, I chat with Steve Ancheta, founder and CEO of Zig.ai, an AI-native platform for relationship-driven sales.
Steve explains why what looks like a single AI agent to a user can actually be a swarm of hundreds of specialized agents working behind the scenes, handling copywriting, follow-ups, CRM updates, next-best actions, orchestration, and more.
We also dig into how Steve personally uses AI agents as force multipliers across his work, why he still writes important investor and customer messages himself, and why simply giving an agent access to documents isn’t enough. Steve shares his approach to building an effective agent harness, including two critical pieces many people overlook: governance and grounded truth.
We also discuss OpenClaw, NanoClaw, cloud-based agents, agent security, human-in-the-loop workflows, critical thinking, AI productivity, and the shift from reactive agents that wait for instructions to proactive agents that start doing useful work on their own.
Topics include:
- Why Steve believes many beginners shouldn’t build agents yet
- How hundreds of specialized agents can operate as one system
- AI agents as force multipliers rather than human replacements
- Why human taste and connection become more important as AI improves
- How Steve uses agents for planning, operations, scheduling, and analysis
- The dangers of AI-generated documents nobody actually reads
- Agent governance, guardrails, and permissions
- Giving agents a reliable source of truth
- Why vector databases alone aren’t a magic solution
- Balancing human interaction with AI-assisted work
- The move from reactive AI agents to proactive AI agents
- Why humans should remain in the loop for external actions
Guest: Steve Ancheta
Company: Zig.ai
00:00 Why beginners may not be ready for AI agents
00:24 Working with AI agents every day
01:34 Steve Ancheta’s journey into AI
03:00 The early days of agent workflows
04:36 OpenClaw, Hermes, and the agent boom
05:37 The security problem with early AI agents
06:00 Why Steve moved agents to the cloud
07:00 Local agents vs. cloud-based agents
08:00 How quickly agent technology is evolving
09:00 How Zig.ai uses hundreds of AI agents
10:00 Why one “agent” may actually be an entire swarm
11:00 Specialized agents and orchestration
11:30 What Steve personally uses AI agents for
12:00 Why he still writes important emails himself
13:00 AI agents as force multipliers
14:00 Why AI won’t eliminate the human element
15:00 Human connection and taste matter more than ever
15:50 Steve’s favorite uses for AI agents
16:00 The danger of AI-generated documents
17:15 Agents for planning, operations, and forecasting
18:00 Using agents to find problems across a company
18:40 AI as a chief of staff
19:25 Why beginners probably shouldn’t build agents yet
20:00 What an agent harness actually does
21:00 Zig.ai is fundamentally a data company
22:00 Giving AI agents a reliable source of truth
23:00 Governance, guardrails, and agent permissions
24:00 Why vector databases aren’t enough
24:35 How AI agents change the way we work
25:20 Balancing AI time with human interaction
26:00 Why Steve deliberately spends time away from technology
27:00 The next phase: proactive AI agents
28:00 Keeping humans in the loop
29:00 When AI agents start giving us tasks
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