RTB: Empowering colleagues to call out inappropriate behaviour

In this special bonus episode, NEAS locality manager Paul Elstob speaks to consultant paramedic Dan Haworth about pain management within the ambulance service.In their conversation, Paul and Dan discuss different tools available to NEAS clinicians for assessing pain in different types of patients, the simple actions clinicians can take before reaching for medication and the importance of documentation, not just at an individual level but in highlighting patterns of practice and influencing international best practice.If you have any feedback about this episode, or have a suggestion for a future topic to cover, please email [email protected]

Our guests and hosts throughout the year have been recording some bonus content for you especially for Christmas. In today's special Christmas episode, you can hear Paul Elstob, Fay Ord, Clare Graham, Dan Cooper, Louise Carbado, Kate Rogers, Yvette Campbell, Simon Kelly and James Atkinson talk about their Christmas guilty pleasures.If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, please email us at [email protected]

In this episode, newly qualified paramedic James Atkinson speaks to consultant paramedic in urgent care, Danielle Clark about how we are working with NHS partners to find the most appropriate care for our patients across the region during the winter period and beyond.  If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]  

In this episode, Paul Elstob, locality manager in the south division talks to Dan Haworth, consultant paramedic in emergency care about the changes to clinical practice including the national prehospital maternity decision tool, learning from paediatrics and research. For more information: Maternity Video: https://www.youtube.com/watch?si=QnvqHiVNqwvtga25&v=a-iS6as5pJ8&feature=youtu.be  Paediatric Resources: https://spottingthesickchild.com/  Research Paper Link: https://www.thelancet.com/journals/lanchi/article/PIIS2352-4642%2825%2900098-7/abstract   If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]  

In this episode, locality manager Paul Elstob speaks to operational delivery manager Clare Graham about the work going on to support the frontline from behind the scenes within the Operations Co-ordination Centre (OCC).If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]

In this episode, Yvette Campbell, clinical section manager in our Clinical Assessment Service (CAS), joins James Atkinson to discuss how CAS clinicians help patients access the most appropriate care — often preventing unnecessary ambulance dispatches. With a career spanning hospital care, patient transport, and frontline paramedicine, Yvette shares her unique perspective on the impact of effective signposting for both patients and crews. 

In this episode of RTB, Louise and Dan talk with Kate Rogers about the importance of Call it Out – our year-long campaign to empower colleagues to speak out about inappropriate behaviour they experience or witness.If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]

In this episode, newly qualified paramedic James Atkinson speaks to clinical pathways lead Simon Kelly about the support he and his team provide to frontline ambulance crews, ensuring they have viable alternative options to the emergency department for their patients.If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]

Welcome back to Return to Base Season 4!In this episode locality manager, Paul Elstob speaks to medicines manager, Fay Ord to talk about the role of medicines management within the ambulance service and the work that goes on behind the scenes to ensure our patients receive excellent patient care. If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]

In this special episode, outgoing chief executive Helen Ray reflects on her time at North East Ambulance Service and her thoughts on the future as she prepares to retire after 42 years’ service to the NHS.If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]