PPP 412 | What A Hostage Negotiator Can Teach You About Influencing Stakeholders, with Scotland Yard detective Scott Walker

Summary In this episode, Andy interviews Rich Maltzman and Jim Stewart about their book Great Meetings Build Great Teams: A Guide for Project Leaders and Agilists. They discuss the common reasons why people dislike meetings, such as lack of purpose and poor facilitation. They introduce the concept of 'meeting goblins,' which are negative personalities that emerge during meetings, and provide strategies for dealing with them. The conversation also covers the challenges and best practices of virtual meetings, as well as the benefits and potential pitfalls of agile ceremonies like daily standups. The conversation focuses on the importance of effective meetings in building great teams. Rich and Jim share their experiences and strategies for running successful meetings, including setting ground rules, timekeeping, and using technology like AI for meeting summaries. They also discuss the impact of cultural differences on meetings and provide tips for managing diverse teams. The conversation concludes by emphasizing the link between great meetings and great teams, highlighting the role of meetings in fostering collaboration, building relationships, and achieving project goals. Sound Bites "Meetings are a fact of life, often complained about but also often tolerated." "Connection before context. Before you start right into the meeting, make sure you have a little bit of social interaction." "Goblins are personalities that come out during meetings, and it's up to the meeting facilitator to recognize and address them." "Great meetings aren't just about agendas and facilitation techniques; they're about showing that you care about the project and the team." "Rosie the Reticent is the quiet version of Nadia the Naysayer." "Decision latency is one of the biggest reasons for project failures, so it's crucial to have the right people at meetings." "Understanding national, regional, and organizational cultures is important for effective meetings." Chapters 00:00 Introduction 02:17 Start of Interview 02:28 Why Do People Hate Meetings 05:06 Meeting Goblins 16:03 Virtual Meetings 19:50 Connection Before Context 20:53 Advantages and Warnings: Agile Standups 27:29 How Culture Impacts Meetings 34:42 When Too Many People Are Invited 41:53 AI and Meetings 47:38 The Link Between Great Meetings and Great Teams 51:26 Interview Wrap Up 52:00 Andy Comments After the Interview 54:16 Outtakes Learn More You can learn more about Rich, Jim, and their book here: Jim on LinkedIn: Linkedin.com/in/jimstewartpmp/ Rich on LinkedIn: LinkedIn.com/in/exclaim/ Their book on Amazon: click here If you’d like more on this subject, here are some episodes to check out: Episodes 72 and 246, with meeting researcher Steven Rogelberg Episode 245, with meeting guru J. Elise Keith AI for Project Managers and Leaders With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work. This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity. Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: The Fantastical Ferret by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Energetic & Drive Indie Rock YouTube: https://www.youtube.com/watch?v=S30Oxdmi1dg License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy talks with Scott Walker who spent 16 years as a Scotland Yard detective. Scott and Andy delve into lessons on emotional intelligence and negotiation skills gleaned from Scott's new book Order out of Chaos: Win Every Negotiation, Thrive in Adversity, and Become a World-Class Communicator. Key takeaways include seeking to understand before being understood, managing emotional states, and using empathy to build trust. Walker also discusses the importance of buying time and, interestingly, feeding egos in negotiations. It's an engaging discussion with one of the world's most experienced kidnap-for-ransom negotiators. Sound Bites "Negotiation is simply a conversation with a purpose." "Kidnappers are businessmen looking to get the right deal for them." "Feeding their ego doesn't mean flattering them. It's about acknowledging their needs and concerns, making them feel heard." "Success leaves clues." "We need to get out of our own way, suspend our own ego, seek to understand before being understood." "If you can visualize a negative outcome closely enough, you train your body and mind to get through it, reducing the power that fear can have over you." "More Sherlock Holmes than Gordon Gecko." Chapters 00:00 Introduction 01:40 Start of Interview 01:50 How is Hostage Negotiation Relevant To Business Leaders? 03:33 In What Ways Are We Always Negotiating?/li> 04:49 What Does It Mean to Harness Your Red Center? 08:34 Accepting Where You're At 11:04 Steps To Regulate Your Emotions 15:29 Scenario: Nerves Before The Big Presentation 21:21 When You Start to Doubt Yourself 22:31 MOREPIES 26:36 Feed Their Ego? 30:12 Lessons for Parents 33:21 Interview Wrap Up 33:47 Andy Comments After the Interview 40:37 Outtakes Learn More You can learn more about Scott and his book at ScottWalkerCoaching.com. If you’d like more on this subject, here are some episodes to check out: Episode 397, with Dr. Julia DiGangi about her book Energy Rising Episode 394, with Joshua Freedman about his book on emotional intelligence Episode 380, with Monica Guzman about her book on seeing problems from a different perspective, and Episode 185, with Mitch Warner about their book Leadership and Self-Deception AI for Project Managers and Leaders With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work. This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity. Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Tranceverse by Sascha Ende Free download: https://filmmusic.io/song/5223-tranceverse License (CC BY 4.0): https://filmmusic.io/standard-license Music: The Chillhouse by Frank Schroter YouTube: https://www.youtube.com/watch?v=HHu8e0nk_7g License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy interviews Laura Mae Martin, Google's productivity expert and author of the book Uptime: A Practical Guide to Personal Productivity and Wellbeing. They discuss the concept of productivity and how it is often misunderstood. Laura shares her perspective on productivity, emphasizing the importance of intention and execution. She introduces the five C's of productivity and explains the concept of the list funnel. They also discuss the challenges of procrastination and the importance of setting boundaries and learning to say no. Throughout the conversation, Laura provides practical tips and strategies for improving personal productivity. Sound Bites "Sometimes I'll look at my calendar in a couple of weeks and be like, wow, Future Me is going to be very mad if I leave that there!" "When intention matches action, it's productive." "I was a recovering 'Say Yeser'." Chapters 00:00 Introduction 01:46 Start of Interview 02:59 What Does Productivity NOT Mean? 04:57 Intention and Action 06:20 Introduction to the 5C's of Productivity 09:10 Learning to Say No 12:48 The List Funnel 18:02 Dealing With Procrastination 22:50 Tool Hacks for Productivity 25:52 Tips for Parents to Help Their Kids With Productivity 27:24 Thinking About Future You 28:38 Interview Wrap Up 29:08 Andy Comments After the Interview 34:03 Outtakes Learn More You can learn more about Laura and her book at LauraMaeMartin.com. Also, check out the Google Workspace YouTube channel that Laura mentions. You can find that here: https://www.youtube.com/@googleworkspace/playlists. If you’d like more on this subject, here are some episodes to check out: Episode 376, with Nick Sonnenberg about his book Come Up for Air Episode 385, with Vanessa Patrick about her book, The Power of Saying No AI for Project Managers and Leaders With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work. This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity. Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig Free download: https://filmmusic.io/song/11192-brooklyn-nights License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tropical Vibe by WinnieTheMoog Free download: https://filmmusic.io/song/10446-tropical-vibe License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy Kaufman interviews Ryan Hawk, host of the Learning Leader podcast and author of the book The Score That Matters: Growing Excellence in Yourself and Those You Lead. They discuss the importance of valuing excellence and pursuing personal growth, as well as the dangers of comparing oneself to others and keeping score based on external metrics. They also explore the role of self-awareness and fear in leadership, and the importance of surrounding oneself with people who provide honest feedback. The conversation highlights the need for leaders to lead themselves first and develop transformational relationships. Sound Bites "The world isn't driven by jealousy, it's driven by envy." "Leading yourself first is mandatory before you lead anybody else." "Surround yourself with people who will give you honest feedback and be prepared to accept it." "They don't care about your pants. They care about their pants." "So if you're not ready to crush it, your business falls apart." "The fear is fuel." "How can I best serve these people? How can I give everything I got to help them to better their life?" Chapters 00:00 Introduction 02:09 Start of Interview 02:42 You Have To Value Excellence To Develop It 03:42 How Ryan's Family Influenced His View of Leadership 05:51 Where Scores Help Us (and Hurt Us) 10:39 What Are Some 'Outer Scoreboards' We Can Be Tempted To Fall For? 13:15 About Envy 14:23 You Have to Start By Leading Yourself 15:21 How to Be More Self-Aware 18:35 Learning How To Listen To Contrarian Feedback 21:15 What Holds Us Back? 22:54 Fear as Fuel 28:57 A Unique Way to Identify Your Core Values 32:27 What's The Quick Hack to Grow As a Leader? 35:41 Applying Leadership Ideas at Home 39:49 Interview Wrap Up 40:24 Andy Comments After the Interview 43:38 Outtakes Learn More You can learn more about Ryan, his book, and the Learning Leader podcast at LearningLeader.com. If you’d like more on this subject, here are some episodes to check out: Episode 391, with Adam Bryan about making the leap to being a leader Episode 242, with James Clear about his book on habits AI for Project Managers and Leaders With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work. This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity. Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Tranceverse by Sascha Ende Free download: https://filmmusic.io/song/5223-tranceverse License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tuesday by Sascha Ende Free download: https://filmmusic.io/song/2992-tuesday License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy talks with K. Scott Griffith about his new book, The Leader's Guide to Managing Risk. The book explores the importance of building resilience and reliability in projects, teams, and life. The conversation delves into the social and technical aspects of producing results, the need for human-resilient systems, and the impact of at-risk choices and cutting corners. It emphasizes the importance of recognizing and addressing risks, as well as creating a culture of safety and employee engagement. In this conversation, Scott discusses the importance of managing risks in projects and organizations. He emphasizes the need to create a culture of psychological safety where team members feel empowered to identify and report risks. Scott explains the process of managing risks, including balancing risk and reward, understanding and managing risks, and considering performance shaping factors. He also highlights the importance of building reliable systems and applies risk management principles to parenting. Whether you're a project manager, a leader in your organization, or someone interested in the art and science of risk management, this episode is packed with thought-provoking insights and strategies to help you lead with confidence and navigate uncertainties more effectively. Chapters 00:00 Introduction 02:52 Start of Interview 04:54 Why Tend to Focus on the People Instead of Systems When Things Fail 06:41 How Much Should You Invest in Mitigating Risks? 10:39 The Difference Between a One Off and a Pattern 13:36 We Often Learn the Wrong Lessons From When Things Go Right 16:27 Defining At-Risk Choices 21:42 How Can We Help Reduce At-Risk Choices? 27:40 How We Can Inadvertently Make It Worse as Leaders 29:42 The Process Doesn't Start With Firing the Manager! 41:04 How This Applies to Parenting 45:07 Interview Wrap Up 45:48 Andy Comments After the Interview 50:19 Outtakes Learn More You can learn more about Scott and his books at LeadersGuideToManagingRisk.com. If you’d like more on this subject, here are some episodes to check out: Episodes 49 and 50, with Dr. David Hillson, the "risk doctor" Episode 240, with Jim Detert about speaking up when it feels risky Episode 379, with Angie Morgan Witkowski about how to look at risk differently Check out Beacon by Anvilyard! In risk management, anticipating problems is half the battle. Now imagine a tool that brings this foresight into everyday project tracking, where goals are updated automatically, risks are forecasted early, and you're equipped to navigate setbacks before they arise. Beacon, a Jira App offered by our sponsor Anvilyard, gives you this power. By integrating with your Jira instance, Beacon makes it seamless to track and forecast the health of your project goals. It flags any goals at risk, giving you the foresight to course correct before your team misses. With Beacon, your team stays aligned and on track, effortlessly navigating toward success. I’ve been impressed with the tool, so check it out. You can learn more and try it for free by going to PeopleAndProjectsPodcast.com/beacon. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Ways of Working   The following music was used for this episode: Music: On Point by Steven O'Brien Available at: https://www.steven-obrien.net/ License (CC BY 4.0): https://filmmusic.io/standard-license Music: Energetic & Drive Indie Rock by TaigaSoundProd Available on YouTube: https://www.youtube.com/watch?v=HjeI1ViDB-c License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy welcomes Paul Falcone to discuss his book The First-Time Manager: Leading Through Crisis. The conversation dives into common challenges faced by managers such as performance conversations, dealing with dysfunctional teams or bosses, and navigating situations like having to fire an employee or dealing with a younger (or older) manager scenario. Whether you're a new manager or been around for a while, there's insight in this episode for you. Chapters 00:00 Introduction 01:38 Start of Interview 03:02 Dealing with Performance Issues 10:10 Terminating Employment 13:54 Delivering Bad News 19:02 When You Have a Dysfunctional Boss 24:08 Empowering Leadership: Building a Creative and Innovative Team 26:04 Turning Around a Dysfunctional Team 28:15 The Fall Off the Planet Test 30:14 Earning Respect as a Young Manager 34:26 Addressing Profanity in the Workplace 37:24 End Of Interview 41:40 Outtakes Learn More You can learn more about Paul and his books at PaulFalconeHR.com/books. If you’d like more on this subject, here are some episodes to check out: Episode 360, with Janet Polach, about her book for first time managers Episode 368, with Jim Wetrich, on where good leaders go wrong Episode 358, with Donato Tramuto, on compassionate leadership Join us for LEAD52 I know you want to be a more confident leader--that’s why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It’s 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it’s all for free. Learn more and sign-up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Tranceverse by Sascha Ende Free download: https://filmmusic.io/song/5223-tranceverse License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tuesday by Sascha Ende Free download: https://filmmusic.io/song/2992-tuesday License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy interviews Ben Guttmann about his book, Simply Put: Why Clear Messages Win and How to Design Them. They discuss how to design and deliver messages that not only capture attention but also evoke meaningful responses. They delve into concepts like simplicity, fluency, and minimal messaging. Ben demonstrates how linguistic complexity can impact a message's success. Additionally, he shares practical examples, shedding light on how to make your communication more effective, regardless of your role in a project. Overall, the conversation highlights the importance of clear and effective communication in all aspects of life and work. Chapters 00:00 Introduction 01:49 Start of Interview 02:10 Defining the Book in Two Sentences 03:53 What Does It Mean to Be Simple? 04:30 How About Fluency? 09:54 They Don't Want The Drill, They Want the Hole 12:20 How Constraints Can Actually Help You 18:11 The Biggest No-Brainer in the Book 23:23 Removing Fluff 27:27 About Using Big Words 29:03 How AI Can Help 32:00 Interview Wrap Up 32:37 Andy Comments After the Interview 36:04 Outtakes Learn More You can learn more about Ben and his book at BenGuttmann.com. If you’d like more on this subject, here are some episodes to check out: Episode 378, with Bill McGowan, about saying it right the first time Episode 349, with Tina Kuhn, on how to communicate with different personalities Episode 342, with Krister Ungerbock about his book TalkShifts--how simple changes to what we say can make a difference Episode 195, with Celeste Headlee about her book We Need to Talk Join us for LEAD52 I know you want to be a more confident leader--that’s why you listen to this podcast. LEAD52 is a global community of people like you, who are committed to transforming their ability to lead and deliver. It’s 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it’s all for free. Learn more and sign-up at GetLEAD52.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig Free download: https://filmmusic.io/song/11192-brooklyn-nights License (CC BY 4.0): https://filmmusic.io/standard-license Music: Quantum Sparks [Full version] by MusicLFiles Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy interviews Tara Miller, a successful project manager and the founder of Artemis, a management consulting business. Tara shares her journey into project management and highlights the misconceptions about the role. She also discusses important lessons she has learned about leading people and delivering projects. Tara emphasizes the significance of building strong team dynamics and fostering individual connections. She provides practical management practices for leading and delivering projects, such as getting to know team members individually, creating team dynamics, and establishing a shared purpose. She also reflects on her personal journey to success, emphasizing the value of hard work and the support of others. Lastly, Tara provides advice for working parents and highlights the benefits of embracing chaos and taking risks. In the outtakes, Andy and Tara discuss the role of AI in project management and the potential impact on the future of work. Chapters 00:00 Introduction 01:29 Start of Interview 01:51 Tara's Journey to Project Management 04:49 Misunderstandings about Project Management 06:50 Lessons about Leading People and Delivering Projects 09:27 The Project Schedule is the Schedule for How the Project Will Not Occur 11:12 Practical Management Practices for Leading and Delivering Projects 16:24 POP: Personal Operating Profile 19:27 Corporate Mood Ring 20:29 Some of the Biggest People-Related Challenges 22:38 Navigating Change and Stakeholder Management 25:31 Lessons About Being a Successful Woman in Project Management 31:24 Thriving as a Working Parent 38:02 Interview Wrap Up 38:27 Andy Comments After the Interview 40:49 Outtakes Learn More You can learn more about Tara at ArtemisFactor.com. The Personal Operating Profile (POP) service that Tara mentions is available at HelloLLUNA.com/MakeAPOP. AI for Project Managers and Leaders With the constant stream of AI news, it's sometimes hard to grasp how these advancements can benefit us as project managers and leaders in our day-to-day work. That's why I developed our e-learning course: AI Made Simple: A Practical Guide to Using AI in Your Everyday Work. This self-guided course is designed for project managers and leaders aiming to harness AI's potential to enhance your work, streamline your workflow, and boost your productivity. Go to ai.i-leadonline.com to learn more and join us. The feedback from the program has been fantastic. Take this opportunity to unlock the potential of AI for your team and projects. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Ways of Working   The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig Free download: https://filmmusic.io/song/11192-brooklyn-nights License (CC BY 4.0): https://filmmusic.io/standard-license Music: Quantum Sparks [Full version] by MusicLFiles Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy Kaufman interviews Gil Broza about his new book, Deliver Better Results: How to Unlock Your Organization's Potential. They discuss the importance of systems thinking in value delivery and the six aspects of system fitness. Gil shares practical strategies for improving value delivery and emphasizes the significance of mindset over tactics. He also provides examples of successful transformations and offers resources available on the book's website. Takeaways Value delivery should be viewed as a system, not a collection of practices. Systems thinking helps identify the cause and effect relationships within a value delivery system. Understanding the effects of choices and actions is crucial for making informed decisions. The Square model provides a framework for assessing system fitness and improving value delivery. Successful transformations require a sequential and incremental approach, focusing on mindset and values. Resources on the book's website offer additional support for implementing the strategies discussed. Chapters 00:00 Introduction 02:22 Start of Interview 03:18 Understanding the Value Delivery System 04:13 Key Ideas from Systems Thinking 07:05 Avoiding Oversimplification in Cause and Effect 08:03 Considering the Effects of Choices and Actions 10:30 Introducing the Square Model 11:55 The Six Aspects of System Fitness 13:50 The Backstory of the Square Model 19:04 Sequential and Incremental Strategies for Improvement 21:25 The Importance of Mindset in Change 22:52 Differentiating Values and Beliefs 25:16 The Significance of Mindset over Tactics 28:08 Helping People Navigate Change 29:47 The Role of Fear in Change 30:05 The Concept of 'Committed, but not Attached' 32:41 Case Study: Agile Transformation in a Startup 39:17 Andy Comments After the Interview 42:32 Outtakes Learn More You can learn more about Gil and his book at DeliverBetterResultsBook.com. The free chapter that Gil mentioned is available at HeardOnPodcast.DeliverBetterResultsBook.com. No Freaking Idea! Do you know someone who is in college or maybe recently graduated? My experience is there are a growing number of people who dread being asked the question, “So, what’s the plan?” When it comes to their career, they have no freaking idea! I bring this up because we have a course entitled just that: No Freaking Idea: How to Navigate Career Uncertaity. It’s a career guide for people who don’t know what they want to do, and it has been so fun to hear the feedback on the course. Whether it’s you who is wondering about next steps in your career or a son or daughter and you'd like to give them this as a gift, learn more by going to NoFreakingIdea.courses. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Ways of Working   The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig Free download: https://filmmusic.io/song/11192-brooklyn-nights License (CC BY 4.0): https://filmmusic.io/standard-license Music: Quantum Sparks [Full version] by MusicLFiles Free download: https://filmmusic.io/song/10996-quantum-sparks-full-version License (CC BY 4.0): https://filmmusic.io/standard-license

Summary In this episode, Andy interviews author Anne Morris about key concepts from her book Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems. She emphasizes the importance of building trust and moving fast in change initiatives. Morris introduces the FIX Map, which illustrates the relationship between trust and speed. She also explores the significance of inclusion and the power of storytelling in driving successful change. Additionally, Morris addresses common misconceptions about speed and shares insights on applying Agile principles to change management. Chapters 00:00 Introduction 02:25 Start of Interview 02:44 Discussion on the Phrase 'Move Fast and Break Things' 04:18 Introduction to the FIX Map Model 12:30 The Trust Triangle 15:19 Looking at Change Through Different Eyes 21:10 The Role of Storytelling in Change Initiatives 26:10 Overcoming Skepticism and Maintaining Focus 27:26 The Dangers of Delay and the Need for Action 29:40 The Influence of Agile Principles in Leadership 34:04 The Intersection of Leadership and Parenting 35:57 Andy Comments After the Interview 39:26 Outtakes Learn More You can learn more about Anne and her book at AnneAndFrances.com. And catch her TEDx Talk at https://www.ted.com/talks/anne_morriss_5_steps_to_fix_any_problem_at_work. If you’d like more on this topic, check out my discussion with Anne's co-author Frances Frei in episode 294 where we talk about their book Unleashed. AI for Project Managers and Leaders If you're not actively using AI on a daily basis, you might just be missing out. Join us for our course AI Made Simple. It's specifically tuned to everyday use cases for project managers and leaders. Join other colleagues from around the world who have found it immensely helpful! Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills   The following music was used for this episode: Music: Summer Morning [Full version] by MusicLFiles Free download: https://filmmusic.io/song/11262-summer-morning-full-version License (CC BY 4.0): https://filmmusic.io/standard-license Music: Fashion Corporate by Frank Schroeter Free download: https://filmmusic.io/song/11233-fashion-corporate License (CC BY 4.0): https://filmmusic.io/standard-license