Away’s CEO & New DTC Playbook: Amazon, TikTok Shop, and 300% Over Plan

How do you create a company culture that’s a competitive advantage?Matt Bertulli (Founder, Pela Case & Lomi) and Mike Beckham (CEO, Simple Modern) build culture through deliberate choices, while most brands leave it to chance. They work through it in five hard questions: 1. Who should you let go? 2. How close should you get? 3. What won’t you tolerate? 4. Why are values a “trade”? 5. Where do leaders go next? Matt has hired and fired hundreds, and no two exits looked alike. Mike surveyed his entire team, and 80% praised the same quality in him: transparency. As AI takes over the busywork, trust becomes the real advantage. Powered By Fulfil https://9ops.co/fulfil Richpanel https://9ops.co/richpanel Northbeam https://9ops.co/northbeam Saras Analytics https://9ops.co/saras Postscript https://9ops.co/postscript Aftersell https://9ops.co/aftersell-operators Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“It’s very easy to scrape an ad library, pull out concepts and then literally just duplicate the ad. That’s just a race to the bottom.” How do you learn from other brands without copying them? Matt Bertulli (Founder, Pela Case & Lomi) and Cody Plofker (Advisor & fmr. CEO, Jones Road Beauty) share their screens to walk through six consumables brands they’re learning from while building Winks. Each picked three, plus one bonus from outside DTC. 1. Nutrition Geeks: UK single-ingredient 2. Norse Organics: Natural acne care 3. Elavate: UK collagen for women 4. MarsMen: Testosterone support 5. Spoiled Child: Oddity’s brand 6. Boostcous: Gluten-free couscous (Bonus) Wispr Flow: AI voice app Matt and Cody trace each brand’s ads, landers and offers, including why long pages still convert. Some brands force subscriptions, others offer a choice, and a few lead with one-time bundles. Meanwhile, Winks is testing a no-subscription bundle of its own. Powered By Aftersell https://9ops.co/aftersell-operators TBAR Partners https://9ops.co/tbarpartners Richpanel https://9ops.co/richpanel Motion https://9ops.co/motion-runneth Skio https://9ops.co/skio-9operators Omnisend https://9ops.co/omnisend Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“If you don’t sell on Amazon, somebody else is gonna sell it.” When should a DTC brand stop treating Amazon as an afterthought? Mike Beckham (CEO, Simple Modern), Jason Panzer (President, HexClad), Matt Bertulli (Founder, Pela Case & Lomi), and Katy Mimari (CEO, Caden Lane) break down the five things DTC brands must get right to scale on Amazon. 1. Always stay in stock 2. Executive ownership 3. Tailor your catalog 4. Protect your reviews 5. Pricing and promotion Amazon drives over half of Simple Modern’s contribution profit, yet Matt and Katy admit neglecting it. Mike’s fix covers five fronts: inventory, ownership, catalog, reviews, and pricing. Even HexClad is still learning, after underinvesting cost it millions this year. Powered By Aftersell https://9ops.co/aftersell-operators Fulfil https://9ops.co/fulfil Richpanel https://9ops.co/richpanel Northbeam https://9ops.co/northbeam Saras Analytics https://9ops.co/saras Postscript https://9ops.co/postscript Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“Creative supply chain is the essential ingredient of demand.” Get all the resources from this episode: https://9ops.co/abchwj ★ 6-step framework ★ Brief template ★ Hook training guide Matt Bertulli (Founder, Pela Case & Lomi) and Cody Plofker (Advisor & fmr. CEO, Jones Road) launched Winks with more ads than lessons. Now they walk through the six steps every ad faces, starting with the message. 1. Message 2. Source 3. Media Formats 4. Creative Approach 5. Funnel Role 6. Production Checks More ads went live, but Cody still didn’t know what was working. The fix is research by hand, down to an Instagram feed trained to think like the buyer. With AI editing and uploading their ads, taste is the job left for people. Powered By Aftersell https://9ops.co/aftersell Richpanel https://9ops.co/richpanel Runneth https://9ops.co/motion-runneth Skio https://9ops.co/skio-9operators Omnisend https://9ops.co/omnisend Iris https://9ops.co/iris Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/

“We didn’t actually choose them. They chose us.” Can a bootstrapped brand enter Target and Costco while still growing DTC? Alex Schinasi (Co-Founder & President, Hulken) joins Matt Bertulli (Founder, Pela Case & Lomi) and Mike Beckham (CEO, Simple Modern) to unpack how a two-time SaaS founder built a ~$50M rolling tote brand without raising money. She had raised $3M for a new SaaS when Hulken hit $1M a month. A year later she exited the startup, and now nine people run the business with AI chiefs of staff. She wants a brand that lasts decades, yet she still moves at software speed. Powered By Walmart https://marketplace.walmart.com/operators Alia https://hubs.la/Q04zdpBQ0 AfterShip https://9ops.co/AfterShip Podqi https://9ops.co/7zz1ux AppLovin https://www.9operators.com/paid-growth https://applovin.com/9operators 

“Some businesses aren’t ready for great CMOs.” What do CMOs need from their CEOs but never say out loud? MacCoy Merkley (CMO, Portland Leather Goods), Matt Bertulli (Founder, Pela Case & Lomi), Jason Panzer (President, HexClad), and Mike Beckham (CEO, Simple Modern) unpack 5 truths CMOs won’t say to the boss’s face, and what CEOs lose by ignoring them. MacCoy took a $13K-a-year job off Craigslist and now leads marketing at a nearly $250M brand. HexClad still has no CMO, so Jason and its co-founders carry the role themselves. Hand the keys to the wrong hire, and the blame lands long before the results do. Powered By Fulfil https://9ops.co/fulfil Richpanel https://9ops.co/richpanel Northbeam https://9ops.co/northbeam Saras Analytics https://9ops.co/saras Postscript https://9ops.co/postscript Aftersell ⁠https://9ops.co/aftersell-operators⁠ Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“A great offer makes the customer feel stupid for saying no.” How do you know your offer is wrong before the market tells you? Jordan Menard (Co-Founder, Instant Hydration) and Lina Fahizul (Chief Ovary Officer, Freelance) join this episode to put Winks’ pricing, promotion, and pitch on trial. The payoff is a 10-element offer playbook any DTC brand can steal. 1. Not just price or discounts 2. Fits how the product is used 3. One customer + one problem 4. Adds value before discounts 5. Tackles your top objections 6. Gives a reason to buy “now” 7. Priced right for your market 8. Your most-valuable customer 9. Built for orders 2, 3, 4, etc. 10. Profitable unit economics  It starts from a simple claim: Your discount gives away margin once. Jordan catches the founders without an answer for the CAC they can afford. Lina shows why making moms feel bad wins the click and loses the customer. Today's “winning” offer could lose money for months. Powered By Iris https://www.irisfinance.co/operators Omnisend https://9ops.co/omnisend OuterSignal https://9ops.co/outersignal Richpanel https://9ops.co/richpanel Runneth https://9ops.co/motion-runneth Skio https://9ops.co/skio-9operators Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“Better is probably the worst word you could use in marketing.” How can a DTC brand stand out in a category full of identical promises? Matt Orlić (Co-Founder, Qure Skincare) joins Mike Beckham (CEO, Simple Modern) and Matt Bertulli (Founder, Pela Case & Lomi) to break down why brand positioning beats a better product. Each story shows how a brand can win a crowded category without inventing anything new. Qure’s water filters beat Jolie’s on technology and patents, yet Orlić can’t out-position them. Mike explains how Yeti took Thermos’s 1800s vacuum insulation and sold it for cold drinks. Once a position works, competitors move in, and the founders debate how to hold it. Powered By Saras Analytics https://9ops.co/saras Postscript https://9ops.co/postscript Aftersell https://9ops.co/aftersell-operators Richpanel https://9ops.co/richpanel Fulfil https://9ops.co/fulfil Northbeam https://9ops.co/northbeam Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“We know how to run ads. This is a playbook.” How should you market a new DTC brand in its first six weeks? Matt Bertulli (Founder, Pela Case & Lomi), Cody Plofker (Advisor & fmr. CEO, Jones Road Beauty), and Curtis Christopherson (Chief Growth Officer, Ammortal) hold the Winks marketing plan up against the results since launch. They built the brand for moms, yet men keep showing up to buy. Meta CPMs hit $800 until a free account fix and a smaller budget turned them around. Now creators and credible doctors have to bring CAC down to $100 before they scale. Powered By Aftersell https://9ops.co/aftersell Skio https://9ops.co/skio-9operators Omnisend https://9ops.co/omnisend OuterSignal https://9ops.co/outersignal Richpanel https://9ops.co/richpanel Runneth https://9ops.co/motion-runneth Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ 

“It’s about closing the imagination gap, not what it can do.” Jessica Schinazi (CEO, Away) joins Matt Bertulli (Founder, Pela Case & Lomi) and Curtis Matsko (CEO, Portland Leather Goods) to break down how she took the reins of a decade-old DTC pioneer and opened it to new channels in 18 months. Away builds luggage to last 7 to 10 years, which Jessica calls a horrible business model. She chases new buyers: Up to 9% of her Amazon category and a $400 suitcase sold out on TikTok Shop. Now she has to bring each customer home before a day-one startup steals them. Powered by Podqi https://9ops.co/podqi AppLovin https://www.9operators.com/paid-growth https://applovin.com/9operators Shoplift https://shoplift.ai/operators Shiphero https://9ops.co/shiphero-titans