Olivia Chen, BS 98 – Revolutionizing The Boba Tea Game

For women’s history month, the OneHaas Alumni Podcast is pleased to welcome Olivia Chen, a Haas undergrad alumna and the co-founder of Twrl Milk Tea.Like so many of the best entrepreneurial ventures, Twrl was born out of a necessity during the COVID-19 pandemic. With boba milk tea shops closed, Olivia and her co-founder Pauline Ang were finding ways to still enjoy the treat at home while also making a version of milk tea that prioritizes quality and pays tribute to their Taiwanese and Chinese heritage. Olivia joins host Sean Li to chat about being raised by immigrant parents from Taiwan, her career journey from Haas to Twrl, and Olivia dishes on all the ways her on-the-go milk teas are taking the boba industry by storm.*OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:On her family’s deep Berkeley roots“I actually am,  I would say, like a Berkeley baby, because we were in the Berkeley family housing units, there are baby photos of me playing on the playground. And so Berkeley has always been a really big part of my identity because my family, my dad are Berkeley alums. And so, my parents were really, really proud when I actually was accepted into Berkeley. And so being kind of from the Bay Area, you know, when relatives came, the first place we'd take them would be Berkeley to go see the campus. And so when I got in, it was kind of a no-brainer that I would be attending.”Lessons on entrepreneurship from her parents’ career paths “ How the evolution of entrepreneurship goes is, you know, you climb one mountain, but you're at the bottom of another hill. And so you just keep climbing these mountains and then you just hope you can peak at an amazing peak. And so that is literally entrepreneurship. That is also the journey of an immigrant, right? Like, you go through these ebbs and flows of mastering language or mastering cultural norms.  And so those types of skills that I've seen my parents persevere with, they have been very, very motivating.”On what makes Twrl stand out“ What makes our canned drinks unique is we're the first to bring nitro infusion to the tea category. We're the first to bring pea protein. And so there's very little innovation in the last 30, 40, 50 years of the tea category. So we are literally the first tea brand out of all these big players out there to bring nitrogen infusion, to use pea protein. So it has actually changed a lot of things that are happening in the tea category itself.”On how Twrl got its name “ Twrl is a really special name for us because we, you know, think about our heritage and our origin. And an emperor was walking through a garden holding a hot cup of water and a leaf twirled into his cup and that's where the first brewed tea was born. That's the origin story. And we'd love to kind of say that, you know, our brand is steeped in history, but we're twirling for the future. And so we're really excited to share a little bit more about ourselves. And we're really, really proud of our heritage as Taiwanese and Chinese Americans.”Show Links:LinkedIn ProfileTwrl Milk TeaPodcast Rec: How I Built This with Guy Raz Support this podcast at — https://redcircle.com/onehaas/donations

OneHaas is pleased to welcome Yael Zheng, class of 1992, who is a seasoned marketing executive with two decades of experience in the tech industry. She’s served as the Chief Marketing Officer for companies like Bill.com and VMware, and has sat on seven different boards including MeridianLink and UC Berkeley’s  Sutardja Center for Entrepreneurship and Technology.Yael moved to the U.S. from China when she was a teenager and found herself drawn to the world of engineering. After getting an undergraduate degree at MIT, she felt like her true calling was elsewhere and decided that business school was the best way to find it. Yael chats with host Sean Li about finding her passion for marketing at Haas, her family’s experience emigrating from China after the Cultural Revolution, and some of the top lessons she’s gained from serving as a Chief Marketing Officer and now a board member. *OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:On coming to the U.S. from China in 1981“ When I came to this country, I went to New Jersey and was finishing up the last few years of high school. And it was such a completely weird experience. Eyeopening would be an understatement. And I remember going to a local supermarket and finding the shelves just full of stuff like everything was stocked with stuff, and I was telling my sister like, oh my gosh how could there be so much stuff in the store? You know, of course, I came from a country back then, stuff was still kind of scarce.”On the misconceptions of what a Chief Marketing Officer does“ It's not about just taking a product and then, you know, go put out a website and some blogs and whatever, some market advertising. I mean, that's kind of the tactic. [But] far more important and far more interesting is to really figure out, behind all the tactics, [the product market fit i.e. what customer problems need to be solved and how big and how pressing,] what strategy you need to adopt, how you price it, how you package it.”On the importance of doing your homework on a company before working there“ I've known people who kind of feel like, oh, you know, you seem to have got pretty lucky with several companies that have really gone somewhere. I think luck is definitely a big part of it. But I think like anything, as we all know, you improve your luck or increase your luck by really doing your homework ahead of time, right? You try to see, okay, this company is really trying to attack a problem that's really big. A lot of customers, right? A lot of businesses feel the potential pain. And so there's a really potentially big opportunity to try to solve that problem.”On being a board member vs. an operational executive “ I think that we are constantly reminded as board directors that it's not our job to actually run the company. That's the job of the leadership team, the management team. We're supposed to provide oversight and governance. So having been an operator for many years, you know, I have to constantly remind myself   nose in and then fingers off. So it's our job to ask questions and ask good questions to help the management team to make sure that they have the right strategy in place and that they're executing effectively.”Show Links:LinkedIn ProfileYael’s recommendation – HubSpot blogSupport this podcast at — https://redcircle.com/onehaas/donations

The OneHaas alumni podcast is pleased to welcome to the show Heather Rascher, the Senior Manager of Global Strategic Partnerships and Business Development at Abbott.Growing up in Sacramento, Heather’s connection to UC Berkeley and Haas runs deep. After getting her undergraduate degree in economics and English from Cal, Heather went on to work in the investment banking sector, before deciding to return to Haas in pursuit of a more meaningful career path. Heather joins host Sean Li to chat about her California roots, her passion for supporting public institutions like UC Berkeley, how she gives back through board service and mentorship, and what led her to her fulfilling career in the medical devices industry at Abbott.*OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:On her passion for public education“ I just am a huge believer in the ability of education to be transformative to people. And it was really a big thing that was transformative for my family – on my dad's side in particular. So when my dad's family came over from Mexico, his grandparents didn't have any education at all. They had about third to fifth grade education. When they came over here, one of the things that was really important to them was that their kids were able to get an education. Even though they never learned English, they were really clear that their kids had to not only go to school, but they had to go to college. And so all of their kids graduated from college.”On what drew her to healthcare and Abbott“ I just love working on things where there's a tangible benefit to many and an identified problem that it's a tough nut to crack. Even if I can solve one tiny piece of it, so the piece that I'm addressing is through the lives of diabetics and it's still meaningful and I can see that difference, not just in shareholder value, but in meeting diabetics who are using our products, that's what is so exciting to me.”Lessons she’s learned throughout her career“I personally think it's better to work for a good manager and a good organization than work on something that's sexy. You can have both, but I think if you have to make a trade off, I've definitely had bad managers and I knew it and I just thought, Oh, but I'm getting red flags, but this opportunity seems too good and, or I'll be able to work with them. And it's true that you can work with them, but you may not thrive.”On the Somos Haas initiative “What we're trying to do is help people understand that you can come and get a business degree at Haas. It's attainable. And here's the way that you can do that. And then helping other organizations see the value of having diverse candidates apply that are all equally qualified. And so I think it's even more important now that there are organizations where people can feel a sense of community that are connected around a cultural identity, but also a singular purpose to be able to have a community that's focused on just supporting one another and driving a community that is oriented towards helping ultimately elevate, at least our objective is to elevate people of Hispanic origin in the business world.”Show Links:LinkedIn ProfileBook Rec: From Strength to Strength by Arthur C. BrooksBerkeley's BIG GIVESupport this podcast at — https://redcircle.com/onehaas/donations

On this episode, OneHaas is honored to welcome Chuck Gibbs, class of 1973, to the podcast. As one of the first Black MBA graduates at UC Berkeley, Chuck has spent his life and career paving the way for younger generations to follow their dreams. Chuck’s time as a pioneer dates back further than business school. Growing up in Macon, Georgia in the ‘60s, Chuck navigated segregated times but nevertheless pursued his passion for aviation. At Berkeley, Chuck got his MBA before Haas was Haas, and applied that degree to an impressive career in aerospace, military tech, and Homeland Security. Chuck joins host Sean Li to discuss his upbringing in Georgia, his time in the Air Force, Chuck’s experience at Berkeley including how he helped shape the foundation for the future Haas School of Business, his time working for the Department of Homeland Security, and how he continues to help future generations pursue higher education.*OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:On growing up in the South during the Civil Rights Movement“ In my junior year, which was about 1965, schools are starting to be integrated in the state of Georgia. So I live right in front of, believe it or not, a white military school. And I used to see the guys out there doing their drills every day and, you know, marching around. I said, one of these days I'm going to go to that school. I went to that school and integrated it my senior year. That was one of the firsts of my life that I did. Everybody always said, you did things first. You were the first in everything. I was so involved with the Boy Scouts of America. I became one of the first Black Eagle Scouts in the state of Georgia.”On why he chose UC Berkeley“ I was always known to be a radical. Because I spoke my mind when I saw things being done wrong. I just couldn't bite my teeth. I had to let it out, you know, whether you like it or not.And I was that kind of person. I've been that way all my life. And if I see it's wrong, if something's wrong, I'm going to tell you it's wrong.  And how I can make it right or how we can make it right, you know, we're going to do it together.  And one of the reasons why, at Berkeley, Berkeley was just, it was one of the schools to be at in the United States during that particular time.”On how he’s helping the future generations now“ Mentoring is the best way to make people feel good about themselves…So that's where I am right now in my life. I'm trying to encourage young folk, you know, I thought about writing a book maybe. And I said, well, is it really worth it?  No, it's really worth it for me to do exactly what I'm doing right now. Talking to you, you know, putting myself out there to let people know who I am and the life that I've had.”On how he celebrates Black History Month“ I learn a little bit more than I knew the year before. I do that for a reason, and try to put it in perspective. Somebody that created something, did something, you know, and then never recognized, you know, like myself. I created a lot of things, I've done a lot of things in my life, I never boasted on it, you know…But the real pioneers of black history, you know, we always say Martin Luther King and Malcolm X and whoever else, you know, the mainstream people, but you've got a lot of people, man, that are black history pioneers that have never been noticed. They didn't want to be noticed.”Support this podcast at — https://redcircle.com/onehaas/donations

Today’s guest on the OneHaas Alumni Podcast is D’Juan Wilcher, the Deputy Director of the George W. Bush Presidential Center and a 2022 graduate of the executive MBA program at Haas. D’Juan comes from a military family with deep roots in Gary, Indiana. After getting his bachelor’s degree at Indiana University, he decided to join the Navy as an officer. Over the course of his 14 years in the military, D’Juan learned the importance of putting service at the center of all of his work. D’Juan sits down with host Sean Li to chat about his time in the military, including the culture shock he felt arriving in Japan and his experience joining as an officer. They also discuss his decision to get an MBA at Haas and the impactful work the Bush Center does for veterans. *OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:On his family’s values around educationI also grew up in a home that was full of love, not full of very much money, not full of very much access. But my mother, she was definitely one who was big on education. She showed it when she was in school and she told us to lean into it the same way. I'm an advocate of public education for that reason. Every school that I've attended from the beginning all the way through Haas has been a public institution. Most of the time that has been by deliberate choice.On earning the respect of his subordinates as a Naval officerThe way that I earn respect from them is from showing up every day. This was the most instructive period of my professional career, was that you show up. That's half the battle,  right? Because some people don't. They just mail it in. That was the first way to earn their respect. Two, know my damn job. Take it seriously. I am new, so when they came to me, they expected to see my nose in a book. They expected to see me asking questions, being curious. Figuring it out so that I can get better to be a better leader for them. On his decision to go to HaasI'm looking down the road, and I can see the water, and I'm like, this is a done deal. This is a beautiful school, beautiful campus. Then I go to the classes, like, yeah, I like this approach. I went with my classmates. We had drinks and dinner afterwards. It's like, this is a done deal. I started my application and that's the end of that story. I never looked back at any other school. I didn't apply. This was my target school and I got in. On some of the work the Bush Center is doing for veteransWe recognize that part of the reason why people don't get to mental health care is because it can be difficult to navigate. So we've thought of creating an easy button whereby we have essentially a concierge service to do an intake. We have all these clinicians and veterans service organizations to help identify whatever supports you might need and we connect you for free. Your services that they get are for free and this year we've been able to reach 2,000 people. Show Links:LinkedIn ProfileSupport this podcast at — https://redcircle.com/onehaas/donations

The OneHaas alumni podcast is back for its seventh season and it’s kicking off with a special guest — Fernando Lopez, Sales Director at Conviva. Originally from Mexico City, Fernando moved to the U.S. during the first dot com boom as a software developer and engineer. But the idea of building a business has always run deep in Fernando’s family. After falling in love with the San Francisco area, he decided to pursue his MBA at Haas where he found his passion for sales. Fernando and host Sean Li chat about the art of sales, his experiences at tech giants like IBM and HP, why sales has historically been undertaught in business schools and how Fernando is working to change that. *OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:The origin of his passion for engineering and building things“I was told stories about me having like one of those musical boxes next to my crib and I would reach out and take it and start disassembling it and like trying to figure out how it worked. And I've always, still to this day, I like building things and like figuring out how they work.”His advice for facing rejection in sales“You can look at it from a mathematical point of view, right? Let's say your conversion rate on reaching out to people is 5%, right? That means you need to make 100 calls to get five people to engage with you. When you're going through them, you're going to get 95 rejections. You might as well just go through them. And don't take it personally, right? Like people are not rejecting you because of you. They're rejecting you because maybe they're busy.Maybe they don't need what you're offering.”One of the important lessons he’s learned in his career“Many times, it is not about trying to convince someone what you say or so on…It's about asking the right question. And the same thing applies to leadership in many ways, right? Like, when you're trying to lead a team and you're giving them the answer, you're like, ‘Oh, this is how you should do it. Let me try to convince you this is the way.’ You're not as effective as when you ask the right questions and they figure it out. So to me, that’s really important in sales, in leadership, in life in general, right? Like trying to figure out not what's the right answer. Yeah, share that answer. What's the right question? So that whoever you're working with can figure out what's the right answer for them.”The critical role of sales in business“Not a lot of people go into sales right after business school. But I was sharing this with someone recently, eventually you do end up in sales. Like if you go into consulting and you make it to partner, you're in sales now. You know what I mean? If you make it to the C suite, like if you're the CEO, you're in sales.”Show Links:LinkedIn ProfileThe Qualified Sales Leader: Proven Lessons from a Five Time CRO by John McMahonMan's Search for Meaning by Viktor FranklMultipliers: How the Best Leaders Make Everyone Smarter by Liz WisemanSupport this podcast at — https://redcircle.com/onehaas/donations

On this episode of OneHaas, hear from alumna Sahar Kleinman – a global strategy and operational excellence executive at Amazon Advertising. Sahar, a first generation American, grew up in New York after her parents emigrated from Iran to further their education. The time she spent watching her mom work in finance on Wall Street and help run her uncle’s photo business had a significant impact on Sahar’s career path. She and host Sean Li chat about Sahar’s experience moving from brick and mortar to the e-commerce world, the importance of taking risks, and how Haas provided her with her own personal board of directors. *OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:How her family’s photo business shaped her early on“That was the first of my hard lessons to be learned as a child, to really learn what it takes to drive a business. And I'm talking about all the tasks that you can think of and having to earn my way to that spot where I could actually start working on developing photos for customers…and it started with grabbing that Windex bottle and wiping the windows outside of the studio.  And really learning really early on that it takes hard work to get to where you want to go.”Why it feels like she gained a personal board of directors from Haas“There's something about putting yourself in a room with a bunch of strangers who all of a sudden over time become family… And you get to know people and you share your stories, and you have this unbiased group of people who are just looking to help you unblock yourself oftentimes. And so maybe during the program things would come up that were work related and then you find yourself just having these go-to individuals that really help you think things through and hold you accountable to the things that you think of doing for yourself and the things that you haven't even thought of doing for yourself and for others.”What keeps her engaged and motivated to stay connected to the Haas network“I want to be able to create that same feeling of being in school and back in the program, even though we're not in the program anymore. I always want to feel that optimism that I felt in the classroom, that not only can I do anything and lead through anything and be anything, but I want others to feel the same thing. And so I want to create these opportunities in the forum for people to stay connected and be able to share what they've been thinking about that's inspiring to them and, you know, have a sandbox of network members to collaborate with to nurture and debate those kinds of thoughts.”On what’s next for Sahar“I'm just always out there thirsting for the next big challenge. Ideally, I want to share my knowledge and help lead the next generation to solve big problems and make a big impact. And even better if those next generation leaders come from Haas.”Show Links:LinkedIn ProfileSupport this podcast at — https://redcircle.com/onehaas/donations

The OneHaas alumni podcast is honored to have Allan Spivack, philanthropist, community builder, and business leader, share his career path insights on today’s episode. Allan spent much of his childhood fascinated by how his dad ran their family home furnishings business. But he was also curious about how businesses could be used for social good. After getting his JD MBA from Haas, he combined his two passions into RGI Home which he led for more than 30 years. He and host Sean Li chat about Allan’s upbringing in New York, his unique business approach to RGI Home, and how a passion for community and social impact led him to study Middle Eastern politics and how that experience still influences his social entrepreneurship today. *OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:On his relationship with his father“I remember pretty vividly spending a lot of time with my dad when I was quite young…My dad was not just an engineer, but he was also an inventor. So I would sit in his work room with him and marvel at the mystery of the inventions that he was coming up with. Then he fought for a couple of patents and I didn't really know the content of what he was doing, but it looked so interesting and innovative. And that was my introduction to bringing a different point of view to product and his point of view as well.”On his decision to get his JD MBA“I've always been somebody who attempted to be a student always and this was a chance for me to catch up to what I missed when I was in undergrad.You know, having taken the kinds of classes that I thought would matter once I got into business the quantitative side of things. So, law was gonna teach me how to think one way, but I felt business school would teach me how to think a different way. And together, it would provide me with the best, most well-rounded education.”Some of the challenges he faced running RGI Home“How to run a business with no money. That was my first challenge. Along with that, running an international business by fax, no email. So you're faxing overseas or whatever, and you know, people who don't even speak your language and trying to figure out how to be able to integrate, you know, the various offices with the U.S. based offices.”On his lasting legacy“Since I was young, you know, I've always thought about transforming societies. I can never quite understand why people couldn't figure out how to connect with each other. And also I thought that somebody like myself who had a fortunate upbringing and also had the fortune to be really educated, to go to places like Haas, build the business, had a responsibility to do more. So when I went to build a business, it was not just about industry. It was also about the ability to be able to give back to the communities that I was working in.” Show Links:LinkedIn ProfileRGI Home | HistoryTitan: The Life of John D. Rockefeller, Sr. by Ron ChernowGood to Great: Why Some Companies Make the Leap...And Others Don't by Jim CollinsSupport this podcast at — https://redcircle.com/onehaas/donations

Today’s guest on the OneHaas alumni podcast is Jeff Wang, the head of business at Codeium and co-founder of RocketFuel Education. Jeff grew up in Chicago with a passion for experimenting with the latest cutting edge technology. After some unfilling corporate jobs, Jeff got his MBA at Haas and jumped head first into the startup world. From there, he found a new passion for crypto and AI and started writing his own newsletter filled with keen market analysis. Jeff and host Sean Li chat about his unique view o  n the crypto and AI markets, what Jeff views as the best uses of AI currently, how those uses could shift in the near future, and if the overall impact of AI on our world is net positive or negative. *OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:What he got from his time at Haas“Open doors is probably the biggest kind of value that [Haas] can bring and meeting people that also were in the spirit. And I think at least like two or three of the opportunities after just came from other classmates who were trying to build something. And I think that's saying something that, yeah, opening doors is not because of going to a class. It really is like people that you interact with and have common values or common alignments of what you want to build.”On what RocketFuel Education is“We converted that into kind of like lessons on the crypto markets. And now it's more like crypto macro and AI markets and just like really understanding what's going on. And then again, being predictive.And if I'm accurate, sometimes that's great. And sometimes I'll be wrong, but I think over time, just having the understanding. And really understanding how markets work on RocketFuel Education, that is why people stick to it.”How he got the idea for RocketFuel“If you join these crypto communities, you actually get some really good insights as to what is upcoming that nobody else is going to be joining. If you go to these crypto conferences, you meet people that are actually the CEOs of these projects. And you can see if they're like for real or not. Or you could even meet the CEOs of projects that had not even been released yet. And you could actually invest in those companies as well. So you can get an edge by just being very early. And a lot of those interactions like kind of compelled me to be like, ‘Hey, spending all this time doing all this research, at least I should put a brain dump of that somewhere.’”On how AI is going to help humans“Everywhere that we are stuck in right now, like even if it's due to physics or if it's due to just manpower, right? Anywhere that humanity has slowed down. I think AI is just going to speed it back up again. I mean just think about like, if I could add more, headcount to any problem that humanity is facing. I think AI is kind of that solution, right?”Show Links:LinkedIn ProfileJeff's education platform: https://rocketfueledu.com/Jeff's AI blog: https://jeffwang.substack.com/Codeium: https://codeium.com/Twitter: @jeffwangcrypto Support this podcast at — https://redcircle.com/onehaas/donations

On this episode of OneHaas, entrepreneur, advisor, and investor Albert Lee shares his career journey from finance to the startup world and his invention of the app, MyFitnessPal.Born to Korean-immigrant parents, Albert grew up in a small town outside Albany, New York. His dad worked as a scientist at a research and development laboratory right next to Albert’s high school – a school with a reputation for producing successful entrepreneurs.Albert chats with host Sean Li about co-founding the health app MyFitnessPal, why his approach to entrepreneurship has a lot to do with solving everyday problems, and how his time at Haas helped him reinvent himself. *OneHaas Alumni Podcast is a production of Haas School of Business and is produced by University FM.*Episode Quotes:On his unique high school experience “Our school actually, you know what's kind of crazy is, has a couple other very successful entrepreneurs that have gone through it. So prior to me, a guy named Colin Engel, who founded iRobot, the company that makes the Roomba, actually went to my high school. And after me, actually Brian Chesky, the CEO of Airbnb, went to my high school as well. So it's kind of this small high school in the middle of nowhere, but has this sort of background of being affiliated with all of these like inventors and scientists. And so there, I think it fostered some entrepreneurial activity.”On the invention of MyFitnessPal“My brother and my sister-in-law were getting married and they had decided to have a beach wedding in Mexico. And my brother was like, man, I am not in good shape. He's like, you know, I really want to look good for this wedding. So they went to a gym, they went to see a trainer, they started working out. And the trainer said, you know, it's great, this is definitely important to get him to a fitness plan. But if you really want to reach your goals before this wedding date, you're also going to have to think about what you're eating. And so the way that I want you to do that is to keep a food journal. And here it is. And he literally presented my brother with this, like, paper and pen diary plus, you know, a little reference guide that had some generic information about foods and calories…And so my brother took that. I think he felt like logically it made a lot of sense to do this thing, but just couldn't believe there wasn't a better way to do it.”On his approach to entrepreneurship“You can start very organically from your own experiences and say, okay, well, what is the stuff in everyday life that I'm doing, seeing, feeling that just doesn't feel quite right to me? You know, are there products that I'm using that I don't like? Are there experiences that I'm having that don't make any sense? And I think my brother and I had determined that the latter way of  trying to build something was much more aligned with how I think we think and we operate and how we feel motivation. And it comes a little bit from the selfish place, which is like, well, I have this problem and I kind of want to solve it, you know, and it doesn't look like anybody else is going to solve this. So I'm going to try to do it on my own.”On how his experience at Haas shaped his mindset“I think one of the magical things about being a business school student is sort of this, you get this kind of new identity where you are.  You're kind of something, but also nothing, you know?  And I don't mean that in a disparaging way, but it's sort of like you have this opportunity to sort of reinvent parts of who you are and expose yourself to a lot of different things. And just like immersing myself in a community of people who, many of whom had entrepreneurial aspirations, just completely changed my personal mindset.”Show Links:LinkedIn ProfileSupport this podcast at — https://redcircle.com/onehaas/donations