A journey to process-orientation with Lars Müller from Lufthansa Technik

#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa TechnikIn this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met. He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years. They have built up a team of ten process architects over the past few years with a human-centric approach. What were the lessons learned? Where do they want to improve? Let's take a look. Today’s Guest:Lars Müller Lars has been Process and Project Manager at Lufthansa Technik since 2015. In this position, he takes over the role of a Process Architect for the procurement processes of Lufthansa Technik Group. Together with his fellow Process Architects, he manages and improves all the procurement processes and moderates a community of more than 1000 people worldwide. Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 20,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,200 aircraft under exclusive contracts.Before joining Lufthansa Technik, Lars worked as Quality and Process Manager for Akka Technologies. Lars holds a Bachelor of Engineering from University of Applied Sciences Kiel and a Master’s degree in Business Administration from University of Applied Sciences Lübeck. Together with his family, Lars lives in Oststeinbek near Hamburg. You’ll learn:How the process world of Lufthansa Technik’s procurement processes looked like in the pastWhere they are today regarding process-orientation and how they got thereWhat the learnings are and what you can take out of this for your journeyWhat his role as a process architect is and how the future could look likeI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode51---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#050 Answering this question on multiple levels live at the New Process Conference.In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference!We take a look at this question on several levels — from the location, to the conference, to our personal purpose in life.Today’s Guest:Michael BögleHe is Senior Director Management System & Authorities at Lufthansa Technik.Michael developed and introduced the process-oriented integrated management system of Lufthansa Technik Group.He is working for Lufthansa in different engineering and management positions since 1987 and holds a degree in aircraft engineering.You’ll learn:WHY are we here?I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode50---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#049 Let's explore Bonitasoft's approach to revolutionizing process automation.In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wide range of users. The discussion also covers how Bonitasoft facilitates user involvement in process optimization and supports the disruption of established processes. Additionally, we look at the trends in the BPM market and what Bonitasoft plans for its future development. Charles also gives some very interesting examples. Today’s Guest:Charles Souillard Charles is CEO and Co-Founder of Bonitasoft. After co-founding Bonitasoft in 2009, he became CTO and 6 years later COO of the company. Since September 2022, he leads Bonitasoft as CEO. Before co-founding Bonitasoft, Charles was head of the core Bonita software development team within Bull Information Systems. Charles holds a Master's degree in Computer Science from Polytech de Grenoble.Bonitasoft’s mission is to unleash the full potential of development teams to create automated, process-based, sustainable applications that support innovation and competitive advantage for business.Their product, the Bonita Platform, is primarily used to automate business processes. But as you will learn, you can also use it for process insights.With an ecosystem of more than 240,000 members and customers in 75+ countries, Bonitasoft provides an open source platform for digital process automation. In 2024, there are 74 employees in France, Spain, and Canada. You’ll learn:What the underlying philosophy of Bonitasoft isWhat the core elements of the tool areHow the Bonita Platform looks likeHow to proceed to automate processesHow you can use the platform to analyze your process performanceHow Bonitasoft supports to involve the people into the work on processesHow Bonitasoft supports to disrupt established processesWhat the future trends of the BPM tool market in general are and what Bonitasoft has on their roadmap for the futureHow to start process automation with BonitasoftI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode49---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#048 Let's consider the different generations in terms of processes.In this episode, I'm talking to Leona Holzbecher about how different generations influence change and transformation. We take a deep dive into the categorization of the different generations and look for stereotypical characteristics that can lead to conflict. How can this diversity be used to get people excited about processes? And how can we inspire different generations for processes? Let's find out… Today’s Guest:Leona Holzbecher Leona is a psychologist and systemic coach and has just started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective. She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation. I met Leona at the Hello.Beta live event in Hamburg last year and I really liked her Barcamp session on "Leading across Generations". — And we just had to record a separate podcast episode to dive deeper into this. You’ll learn:What the different generations areHow they are categorizedWhat the stereotypes and conflicts of the different generations areHow this affects the work environment in generalWhat we as process guys can learn from this to get different generations excited about processesI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode48---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#047 Let’s find out how the tool ShiftX with a human-centric approach and its own notation can help to rethink processes!In this episode I'm talking to Eigil Sagafos about the BPM tool ShiftX that he and his colleagues are developing. Eigil explains what the ShiftX philosophy is and what it looks like.He points out why it has a completely unique notation and how he thinks ShiftX helps get people excited about processes.Eigil also ends with a really cool offer for the New Process community.Today’s Guest:Eigil SagafosEigil is CTO of ShiftX. He co-founded the company together with Nikolai Strandskogen and Kjetil Jortveit in 2018 in Oslo.ShiftX is a fast-growing tech company from Norway, and ShiftX is also the name of the BPM tool they are developing.They say it is an easy-to-use, no-code, drag-and-drop process visualization tool with connected data that enables everyone in an organization to quickly map and understand processes, routines, and customer journeys.You’ll learn:What the underlying philosophy of ShiftX isHow it looks likeHow to map processesHow to retrieve these processes in ShiftXHow ShiftX helps to inspire people for processes and how it supports to trust peopleWhat on the roadmap for the future is, what it costs and how you can try itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode47---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#046 Let’s focus on the human-centric aspect (again)!In this episode, it's all about getting human-centric. I’m talking to Julia von Winterfeldt about the power of human connection and the principles and methods she uses to unlock it. We also discuss how to discover and live one's purpose to increase satisfaction and self-efficacy. Of course, we combine her experiences and recommendations with the human-centric BPM approach. I learned a lot from her program, and I'm sure you'll have some "aha" moments in this episode as well. Today’s Guest:Julia von Winterfeldt Julia is CEO of SOULWORX. She founded SOULWORX in 2015 to unlock the power of human connection. Before founding SOULWORX, she worked in senior management positions for various global consulting companies for nearly 20 years. Julia is passionate about purpose. She is continuing to create and co-elevate Future of Work and a new era of Leadership for a meaningful and more connected future. She is also the co-host of the podcast “beziehungsweise” — a German podcast that focuses on human connection. You’ll learn:What the power of human connection really isWhat principles and methods Julia applies to unlock the power of human connectionHow you can discover your individual purpose and - even more important - how to live your purpose to increase contentment and self-efficacyWhat a team purpose is and how to develop - and benefit from - thisJulia also shares her recommendations on how to get to a more human-centric BPM approach. — Really interesting!And, we are also taking about my experiences in discovering my purpose and bringing this to life with New Process — as a result of participating in Julia’s self-leadership program.I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode46---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#045 Let's take a deep dive into the topic of digital mindset.In this episode, I'm talking to Julian Knorr about digital mindset and how to analyze and develop it. We take a look at the "mindset navigator" he invented with his company ONESTOPTRANSFORMATION AG. He explains how it works and the different ways to use it. Of course, we set in relation to BPM in general and for a specific business process in particular. Julian also has an offer for the New Process Community. Today’s Guest:Julian KnorrJulian is Founder and CEO of ONESTOPTRANSFORMATION AG. He founded ONESTOPTRANSFORMATION AG in 2018. They focus on analyzing and developing a Digital Mindset and the competencies you’ll need for the future. He also gives lectures on digital mindset at Frankfurt School of Finance and Management. In addition, Julian is host of the Mindset Coffee Podcast since 2020. He studied Business Administration at Otto-Friedrich-University of Bamberg and holds a Bachelor’s and a Master of Science degree. You’ll learn:What a digital mindset isHow to analyze and develop a digital mindsetHow to leverage this for BPM in general or for your specific business process in particularHow to test Julian’s Mindset NavigatorWhat he offers to the New Process Community to develop the mindset of your own process communityI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode45---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#044 Let’s hear what the creator of “BPM Skills - Hot or not” has to say about the outlook for 2024.In this episode, I'm talking to Zbigniew Misiak about his research work "BPM Skills - Hot or not" - a series he started 8 years ago to collect thoughts on BPM topics from BPM thought leaders, practitioners and people from academia about which BPM topics are currently hot and which are no longer relevant from their individual perspective. We talk about why and how he started his research, what he has learned about the evolution of BPM topics over the years and - of course - which skills need to be learned and are not relevant for 2024 based on his research. Today’s Guest:Zbigniew Misiak Besides this outstanding research work, Zbigniew is Senior Consultant at BOC Information Technologies Consulting since 2006. BOC Group is the company behind the BPM tool ADONIS. Zbigniew blogs about BPM at BPMTips.com — A blog he already started in 2008. He holds a Master’s degree in Business Informatics from SGH Warsaw School of Economics. Zbigniew lives in Warsaw together with his wife and his daughter. Personally, he likes to sing and read. — And he is a real BPM enthusiast! He even published a BPM course on Udemy and he also published a BPM Book in Polish Language, and he is working on an English book, too. You’ll learn:What the hot bpm skills are which you have to learn for 2024Which skills are not relevant anymoreWhat his bpm experiences wereWhat his recommendations on how to get people excited for processes areI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode44---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#043 Let’s find out how to get people excited about processes through branding and storytelling!In this episode, I'm speaking to Carolin Junge. We talk about her work at "oh boy!" and how she helps companies find their brand voice with helpful methods like storytelling. We're also going to dive deep into finding that excitement for brands and, of course, how to apply that to processes. How do creativity and process get along in general? Let's find out…Today’s Guest:Carolin JungeCaro is founder and CEO of “oh boy!”. oh boy! is a branding company with a focus on brand identity and how to bring it to life. With storytelling and cool ideas for every touchpoint, they make corporate, personal, and employer brands more exciting. Before founding oh boy!, Caro worked at Etengo as Team Leader Marketing with a focus on how to develop positioning and brand strategy. Before that, she worked as Head of Marketing & Sales for a fashion start-up with a focus on B2B brand positioning, and she established the brand in the German retail market in 600 stores such as KaDeWe and Galerie Lafayette. She studied Music and Creative Industries at Popakademie Baden-Württemberg Caro also completed a training as a grief coach and plans to revolutionize the German grief culture. You’ll learn:What the difference between branding and storytelling isHow she helps companies to find their brand voicesWhat the most helpful methods for successful branding and storytelling areWhat Caro's tips are for getting people excited about processes in relation to her methods.What a grief coach is and what she has learned from this training.How you can apply all this to rethink your processI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode43---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#042 Let’s recap 2023 together and explore what the top topics for 2024 are.In this episode, I’m looking back on 2023 and provide an outlook on the top topics for the year 2024. Therefore, I’m not only sharing the results of the New Process Survey with your topics for 2024, I’m also exploring the topics of a number of BPM thought leaders. To do this, I asked them for their recommendations, which topics the New Process Community should focus on in 2024. Finally, I provide my own outlook to 2024 and share with you, what I’m planning to work on to rethink processes and to find new ways to inspire people for processes. Today’s Guests:Caspar Jans Caspar is Senior Director Transformation Solutions EMEA at Software AG and has been one of my guests of the New Process Podcast before to talk about ARIS. Wil van der Aalst Wil is the godfather of process mining, Professor at RWTH Aachen, and Chief Scientist at Celonis. Check out this episode with him.Gia Thi Nguyen is currently working at SAP in Singapur as VP for SAP Signavio’s Market Impact in Asia. He also has a really cool LinkedIn video series called “Tea with Thi” about digital transformation. I recorded an episode about change and transformation in complex organizations. Martin Holling Martin Holling is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany a real BPM enthusiast. I recorded a recap of my tool interviews with him Seyed Ahmad Daliri Seyed is probably THE process thought leader and BPM Consultant from Iran. Christoph Piller Christoph is a freelance expert and innovator with a focus on BPM, hyper-automation, the Process Sprint method and AI as BPM assistant. He is also known as the "Process Wizard”. I recorded an episode about how the notation PASS supports a human-centric BPM approach. You’ll learn:What the recommendations of the BPM thought leaders on LinkedIn for 2024 areWhat the top topics of the New Process Community for 2024 areWhat is coming for the New Process Community in 2024 to support you best in rethinking processes and inspiring people for processesI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode42---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist