How Data-Driven Loyalty Creates Rich Personalization by Utilizing Zero-Party Insights

Are your customer engagement strategies keeping up with modern traveler expectations? In this episode, Clare Ward and Tedd Evers from AWS sit down with our very own Rohitkumar Nair and Nick Ippel to discuss the widening "Customer Expectation Gap" in the Travel & Hospitality industry—and how top brands are solving it using AI.Discover how legacy tech stacks are costing brands bookings, why your customer data might be broken, and how to leverage AI-native customer engagement platforms built on AWS to scale 1:1 personalization.Key Takeaways from This Episode:​The Customer Expectation Gap: Why 71% of consumers expect personalization, but only 14% of travel brands have fully integrated data.​The 4 Pillars of Modern Customer Engagement: Real-time unified data, predictive segmentation, cross-channel orchestration, and Generative AI content at scale.​Real-World Success Stories: Learn how Europe's largest booking aggregator achieved a 354% YoY increase in post-booking email revenue and how a leading US Resort and Casino chain and Europe's top luxury hotel chain modernized their marketing tech stacks.​The Agentic AI Shift: Why IDC predicts 30% of travel bookings will be handled by AI agents by 2030, and what that means for the future of SEO and discoverability

How do you turn casual browsers into loyal app users? In this episode, Nick Ippel, Director of Partnerships, MoEngage sits down with Reed Kuhn, Head of Business Strategy, Branch. Reid shares his unique "macro view" on user acquisition, revealing the common mistakes brands make, why metrics like Average Order Value can be misleading, and how to master the long game of customer lifetime value. Tune in for actionable strategies from brands like Spotify and Starbucks to boost engagement and drive real growth!

Listen to Jessica Wagner, VP of Product, and Alexandra G⁠, Senior Manager of Growth at Fueled as they speak to your host, Nick, about advanced personalized messaging tactics, and real-world use cases to drive retail growth!

Listen to Rachna Gopalan as she discusses with your host, Shitij, on effective strategies to be used for Ramadan Marketing, highlighting the 3 (secret) Ps to win the customer engagement game during Ramadan!

Listen to Matt Monks, VP of International Customer Success at mParticle, as he discusses with your host Sanjeevani on how a CDP and CEP com can help brands utilise customer data to build seamless experiences, how these platforms are different, use cases where Retail, BFSI and Media brands have been able to yield the true power of this duo.

Listen to Vuk Vukovich, Co-Founder at GrowthOps and Ex-Retention Head at Delivery Hero, as he sits down with your host Shitij, to peel back the layers on how consumer brands can drive meaningful engagement during Ramadan. He also outlines three actionable strategies brands can implement, along with the role of modern CEPs in driving engagement and re-engagement post-Ramadan.

India is home to more than 600 D2C brands with a market size of a whopping 66 billion U.S. dollars in 2023. To say the least, this market is buzzing with potential, fueled by a rising consumer population and increased disposable income. And while D2C brands experience more freedom relative to realigning and launching new products, with the increased competitiveness in the market, the road isn’t all that smooth ahead. In this podcast episode, Sanmaya Biswal (D2C Growth & Retention, What's Up Wellness) speaks to your host Shipra, about some tried and tested strategies for cracking the code to successful product launches in this growing landscape.

In this episode, Fakhruddin Bagidorawala, Retention Marketing Specialist, Aldawaeya (Pharmalife-Dawaeyah Union) discusses how MoEngage helped the professional medical and pharmaceutical services provider, boost conversions from 1% to 7%.

Listen to Digvijay Ghosh, Partner, EY Parthenon, as he speaks to your host Rajarshi, and deciphers the critical elements large brands require for a digital play. Digvijay draws inspiration from: Kaushik Mukherjee, Co-founder & COO, SUGAR Cosmetics Vineeta Singh, CEO, SUGAR Cosmetics Teams at The Moms Co., boAt, and Atomberg

Listen to Sam Panzer, Director, Industry Strategy, Talon.One, as he speaks to your host Rajarshi, on how data-driven loyalty can help personalize experiences in the age of zero and first-party data insights!