AI-powered decision-making with Dan Marquez

In this episode of the Made Together podcast, host Krystyn sits down with Zabeen Hirji, a renowned thought leader on the future of work. Zabeen advises businesses and the public sector, holding positions such as Executive Advisor for Future of Work at Deloitte and Executive in Residence at the Beedie School of Business. With her distinguished career, including 10 years as CHRO at the Royal Bank of Canada, Zabeen shares valuable insights on the increasing involvement of generative AI in our workspaces and the implications of its widespread adoption. TIMESTAMPS [00:01:00] Understanding the challenges posed by AI to the future of work [00:08:00] Discussing the impact of AI on knowledge workers [00:14:23] Speculating on the potential directions for future technology [00:18:19] The ways AI is transforming roles within the service sectors [00:22:45] How HR leaders perceive generative AI [00:30:22] The adaptation of AI literacy within our education systems [00:36:03] How AI can support workplace wellbeing KEY QUOTES & LESSONS "We must guard against the risk of allowing technology to lead the change. This is not technology-led change; it's human leadership-led change. Just because we can use AI for something doesn't mean we should." - Zabeen Hirji “With the optimism of AI, we have to work really hard at it though. We have to be deliberate. We have to set objectives, and targets, and hold ourselves accountable to really make this a win-win. Working shorter hours, the flexibility actually allows people to lead that joyous life, to spend time in doing things that they’ve always wanted to.” -Zabeen Hirji References Goldman Sachs Generative AI Study, 2023 - https://www.goldmansachs.com/intelligence/pages/generative-ai-could-raise-global-gdp-by-7-percent.html World Economic Forum - Future of Jobs Report, 2023 - https://bit.ly/3tOQXcL Connect with Zabeen Hirji LinkedIn: linkedin.com/in/zabeenhirji/

Krystyn Harrison is joined in this episode by Somen Mondal, a serial entrepreneur and industry pioneer in integrating AI into talent products. Somen discusses how he used AI to address biases in the applicant selection process. Unconscious and conscious biases influence decision-making, resulting in poor recruitment choices. Somen and his colleagues employ machine learning and AI to remove biases and improve the recruitment process, making it more effective, faster, and fair. He underlined the significance of retaining the human element with the help of AI to make better-informed decisions.  .      TIMESTAMPS [00:03:12] Making talent decisions. [00:03:23] Avoiding bias in hiring. [00:06:23] Using AI in talent acquisition. [00:10:58] Workplace Intelligence and AI. [00:13:09] Integrating different technologies. [00:17:30] AI-powered HR platform. [00:20:28] Democratization and coaching economics. [00:25:47] AI and DEI. [00:26:30] Measuring and auditing talent decisions. [00:31:01] The importance of Sales and Distribution. [00:33:37] Closing Remarks ·        KEY LESSONS & QUOTES  “I think there needs to be a human element because typically, algorithms and AI aren't going to be able to tell you about the culture at a company or the experience of talking to someone over a coffee is going to give you. So, keeping the H in HR, keeping the human in human resources is very important.”  - Somen Mondal   I would tell companies to make sure they look at the regulations or use a vendor that can explain and help them comply. That ecosystem of being able to prepare data and have it audited, potentially, having the government look at your data if they think something's wrong. I think that's going to happen in the world of AI, specifically when it comes to HR.” - Somen Mondal

What if your business could operate at an unprecedented scale and speed with the help of AI-supported decision-making? In this episode, we dig into the transformative power of AI, and machine learning and how it is accelerating the speed of decisions. Our guest, Dan Marquez, Consulting Leader - Mega Accounts at Google, shares his expertise on how to navigate the complexities of data security and AI. Plus, don't miss Dan's reaction to Google's generative AI tool, Bard, and its vision of the future of digital strategy in 2033. Check out the Bard-generated story for this episode: https://versett.notion.site/Future-of-decision-making-6413e00c11f24f958d66c1d6a5e8d017?pvs=4

What if your business could be revolutionized by generative AI? And what would that mean for the future of business strategy and innovation? In this special Roundtable episode of Made Together, we dig into the transformative power of data and large language models (LLMs) and why no business can afford to overlook them. Our guests, Doug van Spronsen, CEO of Versett and Caroline Kleist, Leading Partner at the Positive Thinking Company, share their insights and perspectives on navigating data, machine learning and genAI strategy and implementation.

In a world where AI has the potential to redefine the healthcare industry, what does this mean for doctors and patients alike? In this enlightening conversation, we discuss the transformative power of AI in patient care with Dr. Brett Belchetz, Co-founder and CEO of Maple Healthcare. Hear Dr. Brett's perspective on GPT-4's vision of AI-assisted healthcare and its implications for the future. Check out the AI-generated story for this episode: https://www.notion.so/versett/Future-of-Primary-Care-c8df45ff1bd4420dbfb2baf2248bd97c?pvs=4

What if we lived in a world where AI and IoT technologies worked seamlessly to proactively address incidents, transforming the way insurance claims are processed? And what would that imply for the future of insurance agents and their customers? In this episode, our guest, Michael Freilich, Chief Product Officer at Renaissance Alliance, provides his unique insights and perspectives on designing AI-empowered insurance experiences. Don't miss Michael's response to GPT-4's prediction of an AI-transfigured insurance sector by 2033. Be sure to check out the AI-generated story for this episode: https://versett.notion.site/Future-of-Insurance-Agent-Experience-38514c2eefbb40ceaea444cabf4eb7e5

What if our insurance policies were dynamically tailored by AI? And what would that mean for the future of the insurance industry? In this episode, we're exploring how technology, creative problem-solving, and customer-focused strategies are changing the world of insurance. Our guest, Anna Foat from Sun Life, who's leading the way in tech and design, shares her unique views and experiences in driving this change. Tune in to hear Anna's response to GPT-4's engaging story about the future of highly personalized insurance in 2033. Don't forget to check out the AI-generated story for this episode: https://versett.notion.site/Future-of-Insurance-f439500533fe4eabb0ca541d2156f584

What if Uber was entirely powered by AI? And what would that mean for the future of local commerce? In this episode, we explore the power of technology in local commerce and how it can enhance our connections with each other and the physical world. Our guest, Jessie Young, Global New Verticals Lead at Uber, shares her insights and perspectives on building community-powered experiences. Plus, hear Jessie's response to GPT-4's story on the future of retail in 2033. Check out the AI-generated story for this episode: https://versett.notion.site/Future-of-Retail-d941049dd0874d0ca38a511d3a97e087

Join host Krystyn Harrison as she explores the transformative impact of generative AI with industry experts and visionaries. In every episode, we'll uncover how AI is changing various industries and envision the future of 2033 with OpenAI's GPT-4. Made Together is produced by Versett, the top partner for established companies seeking to launch, build, and scale new digital ventures.