Let’s Talk JW Marriott Gold Coast Resort & Spa with Ravinder Dhesi

Episode 19 - We get to know who Gabby Daniels is and how she became a master of hospitality and an absolute expert in her field. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart

Episode 18 - We talk how hospitality people have feelings too and guests need to be educated with General Manager, Elements of Byron. We talk to Michael about; Elements of Bryon philosophy on customer services and how they are changing the ‘customer is always right’ mentality. We talk about how guests are now armed with social media and how they have managed to navigate this space. The challenges the team have faced plus he also shares some memorable experience thought out his 30 year career. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Podcast Guest: Michael Skinner Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart

Episode 17 - We talk sports tourism with Director of the Gold Coast Performance Centre Brendan Flynn We talk to Brendan about; The history of the centre and what it now offers for Sports Tourism in the region. The impact of Tokyo Olympics for both the committees and athletes plus the importance of preserving sports as part of the recovery plan. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Podcast Guest: Brendan Flynn Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart

Episode 16 - We talk about No Vacancy, the leading industry expo in Australia with CEO of National Media, Brad Langton. We talk to Brad about; What's in store for the 2021 event after postponing it twice. We talk about how and why it’s become a major event for our sector. Brad also shares about the matchmaking platform, new suppliers to the market, how they develop keynote topics and pick speakers. We also cover trends that are shaping the future of the sector. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Podcast Guest: Brad Langton Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart

Episode 15 - We talk about the $8 million refurbishment and all the fun activities at the Best Family Hotel/Resort in Australia with Sales and Marketing Manager Alicia Szerszyn. We talk to Alicia about; Dr Jerry Schwartz purchase of Paradise Resort and the major $8million dollar facelift. The fun and sometimes cheeky marketing campaigns they implement. Plus her personal joinery though all of this being with paradise resort for over 10 years and 5 ownership changes. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Podcast Guest: Alicia Szerszyn Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart

Episode 14 - We talk about the Australian Debut of the JW Marriott Brand right here on the Gold Coast with General Manager, Ravinder Dhesi. We talk to Ravinder about; What the JW stands for and why the Gold Coast was the best fit for the brand. How they plan to target the family market with an abundance of creative and enriching experiences. We also talk about the Gold Coast luxury market, new markets and opportunities and challenges he faced personally over the past 12 months. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Podcast Guest: Ravinder Dhesi Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart

Episode 13 Showcases all of the Let’s Talk Tourism Guest Speakers with their number one tip for 2021 and what operators should focus on. This episode is sure to give you plenty of top level strategy ideas to implement. 👉 Listen to this episode and let us know what you think - to find the podcast simply search Let’s Talk Tourism Podcast in Spotify or iTunes. Your Hosts: Katie Hokin & Gabby Daniels Sponsor: Levart