CX - customer experience, sharing from Grab

I made a visual model of the ICF Core Coaching Competencies as part of a house. The foundation - the pillars - and the roof are analogies of the foundation, the process, and the results. Two foundational competencies (demonstrate ethical practices and embodies a coaching mindset) are similar to the foundations of a house. They are there to support the processes (three competencies on co-creating the relationships and two competencies on communicating effectively) that will produce the expected results: learning and growth.

In this episode, Senior General Manager Telkom Corpu, Dr. Bambang Budiono, discussed the road to gold medal achieved by Telkom Corpu in the 2019 competition by GCCU (Global Council of Corporate University). He also shared the essence of Corpu.

In this episode, Cut Noosy, Country Head of Customer Experience at Grab shared her personal development to became CX expert. She also discussed requirement of grooming CX culture in an organisation

This the last part of 4 episodes back-to-back, sharing from BNI Corpu. Mas Aji, Dean of Leadership Academy and Future Capabilities Academy discussed the use of artificial intelligence technology to improve learning experiences. In the last part, we also shared our dreams to collaborate and integrate BUMN Corpu.

In this episode, mas Aji discussed BNI Corpu initiatives to develop learning culture through allocating specific budget for individual learning aspirations

In this part, mas Aji from BNI Corpu elaborates the individual based learning program of BNI

In this episode, mas Aji from BNI Corporate University discussed BNI intervention on preparing their "beyond banking" capabilities.

Merging of working, living, and playing is a characteristic of millenials in the work place. In this episode, Pak Yuswohady extends the discussion on the changes of millenial behaviour in consumer market to the talent market. Enjoy . . .

This is the first of two parts introducing the concept of millenial disruption. The author of the book entitled "Millennials Kill Everything" described the concept and provided examples. Enjoy ...

In this episode, pak Syarif Patriana discussed how he prepared and delivered game based learning for business acumen.