iLead, pt. 7: Managing Mistakes

Randy Jumper leads a discussion with First NLR staff members about the qualities of a good follower.

In this message, Rod Loy shares some of the top leadership lessons he's learned since he has become senior pastor.

Rod Loy shares ten times that will help you identify a leader.

Leadership is all abut formulating vision, managing vision, and seeing that vision become reality. A leader soon discovers, though, that visions are easy to criticize. How do you deal with critics?

Your attitude can make or break you as a leader. When it comes to attitude, the Bible sets the bar pretty high - our attitude should be the attitude of Jesus! If you have a bad attitude, how can you change?

Many times, people want the privileges of leadership without paying the price of leadership. Everyone who has achieved great things has paid a high price. In this message, Rod Loy shares his observations about Paying the Price.

In the life of a leader, he or she will have to deal with crises and other unexpected events. How do you handle the unexpected? Whether it's schedule, family, or ministry, how do you deal with a sudden change of plans? Your actions can reveal a lot about you!

We all make mistakes. Even the best leaders just mess up sometimes. It's important to learn what to do when you make a mistake.

Pastor Steve Flores, Reta Russell and Pam Harrell deliver this talk about their experience learning about customer service from the Ritz-Carlton hotel chain. What does this hotel have to teach us about communicating value to the people we encounter every day?