How AI has changed the customer support industry

The age of chatbots is over and the gap between traditional decision-tree chatbots and AI agents of the current day is widening. Don't get left behind with bad outcomes because your users are expecting agentic systems to be able to solve their problems.

Discover how the advent of AI agents has evolved the customer support industry into a new form of reactive and proactive customer experience automations.

Building AI Agents is one thing - but when you’re dealing with huge conversation volumes, the playbook is different. Maximilian is in conversation with Braden Ream, CEO of Voiceflow, to explore the opportunities and implications of building AI Agents at scale.

Without a customer, there is no business. And the way customers interact with a product is such a foundational concept in business that it got its own name: "Customer Experience". But with technological innovation rapidly progressing, its definition is changing.Braden and Maximilian break it down while discussing the future of customer experience.

MCP, or Model Context Protocol, is the latest AI term to flood everybody's feeds. But what is it? Daniel and Braden break it down and discuss how MCP will revolutionize the future of personal agents and how they interact with services on the internet.

Braden and Daniel talk about the latest phenomenon in the AI world: vibe coding. As the barrier to entry for coding software lowers, how will that impact existing SaaS businesses and their pricing structures?

Braden and Daniel dive into the world of call centers, talking about large call centers businesses and personalized concierge services and how AI might disrupt or transform the industry.

Braden and Daniel break down how advancements in AI models are changing the way we build and refine AI Agents. Plus, they speculate about where the industry might go as model logic improves.

Daniel and Braden talk AI Agencies in the second episode of Humans Talking Agents. Where did the need for AI Agencies come from, how have people found success in agencies, and where do agencies go from here as the industry matures?

How your users engage with AI is your key to success. But the future of web, voice, and chat interfaces is changing. How do we stay ahead of the curve of building excellent customer experiences with AI Agents?