The Snacks Customers Crave - Episode 496

A look at the key factors that could affect gas prices over the summer-drive season and the second half of the year—and how prices affect consumer behavior both at the pump and inside the store. Hosted by: Jeff Lenard Jeff oversees internal and external communications at NACS. He has conducted over 6,000 interviews with reporters, mostly about fuels-related issues.

Store tours and discussions during the 2025 NACS Convenience Summit Europe in Copenhagen revealed opportunities for retailers to consider, no matter where they do business. Hosted by: Jeff Lenard About our Guest: Mark Wohltmann, Director, NACS Global Mark is responsible for the strategic development of NACS Global, a worldwide network that supports convenience retailers and their businesses. He has more than 20 years of experience in research and consulting, with a focus on FMCG/CPG and retail. Mark began his career in the advertising industry, focusing on trade marketing and sales advertising in impulse retail channels at Dorland in Berlin and at Grey and BBDO in Duesseldorf.

Credit card swipe fees are a huge pain point for retailers and the customers they serve. Hear how the Credit Card Competition Act can bring competition to a broken system. Hosted by: Jeff Lenard About our Guests: Doug Kantor, NACS General Counsel Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collier Shannon Scott PLLC and Steptoe & Johnson LLP. He has been NACS in-house counsel since 2021. Doug also served as special counsel and deputy chief of staff in the U.S. Department of Housing and Urban Development. Anna Ready Blom, NACS Strategic Advisor, Government Relations Anna serves as a policy advisor to the NACS government relations team. During her 10-plus years at NACS, she led numerous advocacy campaigns and has been recognized as one of “The Hill’s Top Lobbyists” for three years in a row. Anna previously worked on Capitol Hill for members of Congress from her home state of South Carolina.

Consumer preferences are constantly changing. Hear insights from a snacker panel on what your customers want now and where snacking is heading. Hosted by: Jeff Lenard About our Guests: Rachel Krupa, Founder, The Goods Mart and Krupa Consulting In 2018, Rachel founded the highly curated better-for-you, socially conscious convenience store concept, The Goods Mart, based in New York City. She also is the founder of Krupa Consulting, a public relations and brand-building agency. Dana Kim, Founder and CEO, Highlight Dana founded Highlight, the first and still only end-to-end agile product testing platform, that enables the efficient collection of scaled product performance data. It is a top SAAS platform in the product testing space.

The U.S. Treasury will officially stop making pennies and phase out the one-cent coin from circulation. Here are four things retailers need to know, recapped from a February 2025 podcast. Hosted by: Jeff Lenard

The NACS Foundation’s annual 24/7 Day (July 24) makes it easy for retailers and suppliers to celebrate the first responders who protect our communities—and it's free. Hear some of the success stories from previous years and how your company can join the celebration. Hosted by: Jeff Lenard About our Guest: Kevin O’Connell, Executive Director, NACS Foundation Kevin leads the NACS Foundation and collaborates with industry stakeholders to develop signature programs that align with NACS members’ philanthropic priorities, which overall focus on serving first responders, fighting hunger, supporting healthy kids and keeping communities clean.

Hear how retailers can grow sales through effective marketing, merchandising and planning that makes their stores the ultimate destination for road trippers. Hosted by: Jeff Lenard About our Guest: Steve Holtz, President, Holtz Media Consulting Steve is a veteran c-store journalist with 25 years in the industry. He is currently president of Holtz Media Consulting.

At least two broad trends are affecting food consumption right now: The growing use of GLP-1 drugs that is leading one segment of customers to seek out products with specific attributes, while economic concerns are leading another segment to increasingly seek out value. Hosted by: Jeff Lenard About our Guest: Andreas Düss, CEO, 6 Seeds Consulting Andreas is a leading voice at the intersection of AI, consumer behavior and the food and agriculture industries. His insights help shape the future of food, guiding businesses through the challenges of an evolving global market.

Although there have been many changes in the electric vehicle market, both in sales and in perceptions, EVs will continue to play a central role in the future of transportation. Hosted by: Jeff Lenard About our Guest: Quincy Lee, Founder & CEO, Electric Era Quincy founded Electric Era in 2020. Prior to that, he led the Gateway Ground Station Antenna program for SpaceX Starlink and was one of the earliest team members.

What are the key convenience retail metrics and themes that were delivered at the 2025 NACS State of the Industry Summit? Chris Rapanick breaks it down for us this week on Convenience Matters. Hosted by: Jeff Lenard About our Guest: Chris Rapanick, Managing Director, NACS Research Chris oversees the day-to-day operations of NACS Research, manages and directs departmental financial and operational performance, and drives strategic development of NACS long-term research capabilities and offerings for the convenience industry.