Inside the Owner-Contractor Relationship: Lessons from Billion-Dollar Projects

Construction contractors seeking to break free from commodity pricing discover transformative strategies for building strategic owner partnerships in this revealing interview. PMWeb CEO Huw Roberts shares insider perspectives from managing billion-dollar projects, including the $5 billion JP Morgan Chase tower in New York. Learn how successful contractors differentiate themselves through strategic positioning, technology integration, and communication excellence. This episode covers design-build-operate advantages, AI implementation without excessive risk, and the three critical objectives every owner prioritizes. Roberts reveals common communication mistakes that damage relationships and provides actionable strategies for contractors working with sophisticated owners managing 30,000+ active projects simultaneously. Key Topics Covered: • Strategic contractor positioning versus commodity vendor relationships in large projects • Design-build-operate contracting methods for long-term partnership success • Construction project management technology integration and collaboration strategies • AI implementation approaches: advisory roles versus dangerous automation decisions • Communication best practices that prevent costly owner relationship breakdowns • Technology planning requirements for sophisticated owner partnerships • Real-world insights from billion-dollar construction project management   Guest Credentials: Huw Roberts - CEO, PMWeb Global Construction Software Background: Former architect specializing in hospital and institutional design Current Role: Leading construction project management technology for major owners Portfolio Scope: 30,000+ active projects across universities, airports, financial institutions Notable Projects: JP Morgan Chase $5 billion tower, UC Davis Health systems Links and Resources: PMWeb Website: https://pmweb.com Contact: 855-GO-PM-WEB Case Studies: pmweb.com/awards LinkedIn: Connect with Huw Roberts     90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!  

Think federal contracting is too complex or risky? Think again. In this episode, Doug and Sean Reitmeyer of GCExperts reveal how to break into the federal market with nothing more than a SAM registration—and why it’s one of the fairest, most cash-flow-friendly opportunities in construction. You’ll learn how to avoid rookie mistakes, get paid in 14–30 days under the Federal Prompt Payment Act, and build credibility fast. With over a billion dollars in federal work under their belts, Doug and Sean know the game inside and out. Learn more at GCExperts.com Visiting Austin? Check out The Oasis and Steiner Ranch Steakhouse  Grab my book Construction Genius . 90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!

Mark Whitson started at DPR with tools in hand, fresh out of college. Today, he's president of one of America's most respected construction companies. His journey reveals why DPR keeps top talent for decades while other companies struggle with turnover. Key insights: Career paths aren't ladders—they're rock walls requiring lateral moves and creative problem-solving. Culture survives when everyone owns it, not just leadership. The best stretch opportunities come with clear success criteria and strong internal coaching. Whitson's leadership philosophy: helping others turn the perceived impossible into possible. His advice for retention? Empower people to walk away from projects that don't align with company values. Connect with Mark and DPR: Visit DPR Construction to learn more about their innovative approach to building. And if you're ever near Pinehurst, North Carolina, check out Mark's golf course recommendation: Tobacco Road Golf Club – challenging, beautiful, and worth the trip.   90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!  

Most GCs never get acquired. Cross Management Corporation did. Anne Caruso, CEO of CMC, explains how culture, client loyalty, and succession planning made her construction company attractive to Shimizu, a $14B Japanese contractor that acquired a majority stake. From her own journey into the CEO role to lessons on treating subs as partners and planning leadership continuity, Anne shares a roadmap for every GC that wants to be attractive to outside buyers. 🎧 Listen now and learn how to make your company irresistible.     90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!  

Shifting from a transactional mindset to a relationship-based mindset is the heart of growth in the contracting world. Instead of purely relying on projects, businesses are eager to find new opportunities in building long-term relationships and creating steady revenue streams through service. This episode focuses on the mindset, process, and leadership needed to be at the top of this transformation. Sean Samson is the CEO and founder of Sean Samson Training and EMAPlus. Sean is an industry thought leader and a mentor within the electrical, mechanical, service, and construction areas. Having trained and consulted over 300 contracting organizations across 16 countries, he is a highly sought-after industry leader whose training focuses on strengthening contractor service and maintenance operations. He joined Eric today to talk about how contractors can transform their businesses by building service divisions.   HIGHLIGHTS [01:49] The Light Bulb Moment: Building a Service Division.  [05:58] The mindset shift. [09:21] Overcoming overhead concerns. [14:49] The fundamental difference between construction and managing service. [20:17] The role of smaller service agreements. [23:39] Playing your own game. [28:30] Building a service division in larger organizations. [34:19] The three steps of selling service. [40:02] The first step of building the ‘game’ of service. [44:29] Multi-year sales agreements.   RESOURCES Connect with Sean Samson LinkedIn - linkedin.com/in/seansamsontraining/  Website - seansamsontraining.com/    90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!

Public speaking isn’t just about talking; it’s about influencing, connecting, and leaving a mark that lasts long after the last word is spoken. Most people find public speaking daunting, but does it have to be that way?  Public speaking is one of the biggest challenges for people no matter the industry. Some people are natural-born speakers. The others, not so much. In this episode of the Construction Genius podcast, Eric is joined by John Zalepka, a seasoned public speaking coach, to explore practical strategies to overcome fear, move beyond overconfidence, and connect with the audience. From crafting story-driven presentations to handling technical failures with grace, they explain how preparation, practice, and authenticity can turn speeches into powerful moments.  John Zalepka is an author and seasoned speaking coach who helps corporate leaders to effectively communicate brand messages with a confident voice. He serves as Director of Training & Industry Engagements at Specified Technologies Inc. (STI) and is Chair of the Communications Committee for the International Firestop Council (IFC). He is the author of ‘The Presenter's Playbook: A blueprint for delivering impactful presentations for SMEs, FNGs & everyone in between.’  HIGHLIGHTS [01:27] The most common fears and barriers to public speaking. [04:19] Clarity in public speaking. [07:42] Extemporaneous speaking. [09:16] Finding a common ground with an audience. [12:16] The power of storytelling. [18:16] Capturing the audience’s attention. [21:33] Handling tech failures with grace. [30:44] Signature phrases and closing techniques. RESOURCES Connect with John Zalepka LinkedIn - linkedin.com/in/zalepka/  Email - [email protected]  Website - corporatebrandinc.com                    stifirestop.com  The Presenter's Playbook: A blueprint for delivering impactful presentations for SMEs, FNGs & everyone in between by John Zalepka amazon.com/dp/B0FDCL2HSS    90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!

True success comes from playing the long-term game, prioritizing relationships, skills, and trust that build over time. However, professionals often struggle with short-term thinkers, unnecessary interruptions, and guilt over leadership roles. In this episode, Eric sits down with Luca Dellana, an independent consultant and bestselling author who helps companies develop their people and solve complex organizational challenges. Together, they analyze the importance of defining your own game, building business relationships, balancing saying ‘yes’ and ‘no’ early in your career, and more. HIGHLIGHTS [01:43] Playing the long-term game in business.  [03:04] Hunter vs. Farmer mentality. [06:23] Building trust by ensuring benefits for both parties. [07:50] Protecting and playing your own game. [10:40] Balancing ‘Yes’ and ‘No’ in your career. [15:47] Eliminating unnecessary interruptions. [20:21] Building strong business relationships. [23:28] Skill development and understanding organizational dynamics. [29:55] Overcoming leadership guilt. [32:54] Handling short-term thinkers.   RESOURCES Connect with Luca Dellana LinkedIn - linkedin.com/in/dellannaluca/ Website - luca-dellanna.com/  Winning Long-Term Games: Reproducible Success Strategies to Achieve Your Life Goals by Luca Dellanna amazon.com/Winning-Long-Term-Games-Reproducible-Strategies/dp/B0CVF5KPQW    90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!

In this week’s episode, our guest is 21-year-old Gabe Sotello, who is a steel framer and drywall hanger. Gabe shares his journey from trade school to the job site while offering us an honest picture of the challenges, culture, and opportunities in construction. He also explains his decision to choose trade school over college, adapting with humility, and the need to be an open-minded novice who will learn, absorb, and adjust quickly. With practical advice on work ethic, communication, and finding the right trade early, Gabe is here to give a real-world roadmap to young people in finding success in the construction industry.  Throughout the conversation, you will hear about Gabe’s background and journey to construction, the challenges he had to face and how he adapted to the industry as a novice, the importance of choosing your path with clarity and the importance of accepting the fact that traditional education is not everyone’s forte, the importance of effective leadership and communication in construction, his advice for young people who feel uncertain about their future, and the need to be prepared for hard physical labor if you choose construction as your career path.    HIGHLIGHTS [02:02] Introduction and background to Gabriel.  [03:48] Gabe’s journey to construction.  [06:10] Facing challenges and adapting in the construction industry.  [10:49] Choosing your own path.  [15:14] Effective leadership and communication in construction.  [19:09] Advice for young people.  [22:12] The dynamic between field and the office.  [25:37] Understanding the work style.    RESOURCES Restaurant Recommendation: https://originaltommys.com/locations/   90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!

In a field like construction, where sales are complex, high-stakes, and often misunderstood, success depends less on competition on pricing and more on strategic engagement, early involvement, and paying attention and understanding the needs of the client.  Meet Matthew Neuberger, a prominent figure in the business world who is an expert in business development, specializing in executive sales consultation and sales productivity training. As a dynamic presenter and trainer, he helps industry leaders to articulate successful management, sales, and prospecting strategies. Focusing on businesses that are ready to rise above the low-bid mentality, his approach integrates strategic guidance, stakeholder alignment, and practical tools, allowing contractors to win more sustainable, profitable projects. He joined us today to talk about how contractors can break free from low-bid traps.   HIGHLIGHTS [01:58] From low-bid work to high-value projects.  [05:43] Time shift in sales process.  [12:16] Abundance vs. scarcity mentality.  [18:27] Parent, adult, and child framework.  [21:54] The importance of setting clear expectations.  [27:56] Understanding the decision-making process.  [34:41] Asking better questions.  [41:48] The importance of face-to-face communication.  [43:52] The ability to read what’s not being said.  [47:45] The need for sales people to be good listeners.   RESOURCES Connect with Matt Neuberger LinkedIn - linkedin.com/in/neubergerco/  Website - go.sandler.com/neuberger/    90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!

Struggling to find—and keep—the right people in your construction business? You’re not alone. In today’s episode of Construction Genius, Eric sits down with Mike, creator of the XP3 Talent System, to unpack a proven, end-to-end process for hiring, onboarding, and retaining top talent in one of the most competitive industries on the planet. You’ll discover: Why most “business problems” are really people problems—and how to solve them at the root. The fatal flaw in relying on gut instinct to hire construction talent. How to define success in a role so you can hire with precision instead of vague job descriptions. A structured hiring process that filters out bad fits—even if they try to fake it with AI. Onboarding strategies that transform B-players into rock stars and boost 90-day retention to 95%. The three non-negotiable objectives every onboarding program must hit. How to build a culture that inspires discretionary effort—the extra 40–60% of capability most employees never give. A real-world case study: cutting turnover from 80% to 23% in six months while breaking $100M in revenue. Whether you’re a construction company owner, project executive, or HR leader, this episode will show you how to create a talent pipeline that keeps your crews staffed with the right people for the long haul—without constant hiring headaches.   HIGHLIGHTS [02:09] Challenges in hiring and retaining talent.  [03:35] Loyalty and avoidance of having difficult conversations. [05:49] The importance of objective job descriptions. [10:06] Requirements of a successful onboarding process.  [12:55] A clear mission, inspiring vision, and shared core values.  [15:10] Measuring and understanding the true cost of turnover.  [21:22] The mistake of hiring one-sided.    RESOURCES Connect with Mike Matalone LinkedIn - linkedin.com/in/mike-matalone-6029b87/  Website - xp3talent.com/  Hire • Train • Retain 2nd Edition: The art―and science―of building high-performing teams that drive organizational success by Michael Matalone amazon.com/Hire-Train-Retain-science_of-high-performing/dp/B0F8Z4KQ84/    90-Day High-Performance Dashboard You can't afford to let your people drift. To drive real performance, you must coach with clarity and purpose.   Use the 90-Day High-Performance Dashboard to: Get clear on what matters most. Drive focused action and accountability. Strengthen trust and deepen relationships.   Success doesn't happen by accident. It happens when leaders coach with precision and consistency. Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role Coach your team toward real results — one conversation at a time.     Resources to Help You Win in Construction 📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/ 🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com ☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me 🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!