Healthcare Upside / Down: What Makes AI Work in the Revenue Cycle & What Has to Be True First

In this episode, Chris Ford, Associate Principal, ECG Management Consultants, and Amy Sebero, Chief Growth Officer, Janus Health, discuss how AI can strengthen revenue cycle operations, improve denial prevention and automate routine work while maintaining strong operational leadership and accountability. This episode is sponsored by ECG Management Consultants.

In this episode, John Walkup, MD, President of the American Academy of Child and Adolescent Psychiatry and Chair of the Pritzker Department of Psychiatry and Behavioral Health at Ann and Robert H. Lurie Children’s Hospital of Chicago, joins the podcast to discuss expanding access to child psychiatric care within the current workforce and the growing role of collaborative care. He also shares insights on the benefits and concerns surrounding shorter training pathways and how new approaches to care delivery could help address the need for pediatric behavioral health services.

In this episode, Patrick Frias, MD, CEO of Children's Healthcare of Atlanta, discusses the health system’s More Than Possible strategy to expand pediatric care access across Metro Atlanta and rural Georgia, while advancing pediatric mental health, workforce development, research, and innovation.

In this episode, Mandy Richards, DNP, RN, APRN, ACNS-BC, NEA-BC, Chief Nursing Executive and President, Children's Health, Intermountain Health, discusses strategies that have strengthened nurse retention, including leader check-ins, nurse leadership development, recognition programs and nurse residency programs that help new graduates build skills, confidence and a sense of belonging.

In this episode, Joseph Ng MD, MBA, Medical Director, Mather Hospital Northwell Health, President of Mather Medical Group, Critical Care Intensivist, Asst Professor of Medicine - Northwell Health and the Donald and Barbara Zucker School of Medicine, BC - Internal Medicine, Critical Care Medicine, Clinical Informatics, Mather Hospital Northwell Health, discusses restructuring physician leadership roles to support work-life integration, reduce burnout and strengthen leadership development.

In this episode, Colin LeClair, CEO of Connections Health Solutions, joins the podcast to discuss the role of artificial intelligence in behavioral healthcare and the organization’s new AI initiatives. He also shares insights on administrative simplification and how technology can help reduce complexity and support more efficient healthcare operations.

In this episode, Dr. Scott Law, Co-Founder of Smile Doctors, joins the podcast to discuss Smile Express, remote monitoring and how technology is creating new ways to deliver orthodontic care. He also shares insights on managing patient expectations as technology continues to evolve, as well as his experience as the No. 1 user of AI dental monitoring and aligned technology.

In this episode, Jeffrey Akers, PharmD, MHA, BCPS, CPEL, Vice President of Pharmacy Services at UC Health Corporate Pharmacy Services and Adjunct Professor of Pharmacy Practice and Administrative Sciences at the University of Cincinnati James L. Winkle College of Pharmacy, joins the podcast to discuss medication access services and the role pharmacy can play in improving access to care and supporting patients throughout their treatment journey.

In this episode, Deborah Greer, MD, System Lead for Advanced Appeals and Settlements, Denials Management and Prevention at CommonSpirit Health, joins the podcast to discuss her 2026 priorities of consistency and capacity in healthcare operations. She also shares insights on the need for greater transparency and how technology can help close gaps and strengthen denials management.

In this episode, Holly DuBois, MD, Chief Medical Officer at Connections Health Solutions, joins the podcast to discuss the importance of upstream care and expanding access to behavioral health services. She also shares insights on using telehealth to address access challenges and what the future of psychiatry may look like as care delivery continues to evolve.