Getting Identity Right: The Foundation for a Stronger Revenue Cycle and Safer Patient Experience

In this episode, Dwight W. McBee, Senior Vice President and Chief Experience Officer at RWJBarnabas Health, joins the podcast to discuss facilitating better communication with patients and advancing equity and inclusion in the healthcare experience. He also shares advice for emerging leaders and insights on building stronger connections with patients and the communities they serve.

In this episode, Christina Berg, RN, MHA, Sr. Director, Product Management, Imprivata, discusses how stronger patient identity can improve safety, protect against fraud, reduce duplicate records and denied claims, and create more efficient healthcare experiences. This episode is sponsored by Imprivata.

In this episode, Seema Verma, Executive Vice President and General Manager of Oracle Health and Life Sciences, discusses Oracle’s AI focused EHR strategy, trustworthy AI, revenue cycle transformation, oncology and using real time data to modernize healthcare.This episode is sponsored by Oracle Health.

In this episode, Phillip Chang, MD, Chief Medical and Quality Officer at CommonSpirit Health, discusses physician burnout and well-being, the role of AI scribes and documentation tools, and how CommonSpirit supports both employed and independent physicians. He also shares lessons on physician leadership, moral injury and bridging the gap between clinicians and the C-suite.

In this episode, Tenisha Grimmer, MBA, CPA, PHR, Chief Financial Officer at Access Community Health Centers, joins the podcast to discuss removing barriers to care and building a positive workplace culture through intentional communication. She also shares insights on navigating Medicaid changes and the 340B program while supporting accessible, sustainable healthcare.

In this episode, Miguel "Mike" Vigo IV, MBA, Chief Revenue Cycle Officer, UC San Diego Health, discusses reducing controllable loss, strengthening revenue cycle fundamentals, addressing revenue leakage, and preparing for AI and automation. He also shares how UC San Diego Health is improving patient access, team development, charge capture, and patient throughput while balancing margins and reimbursement pressures.

In this episode, Miguel "Mike" Vigo IV, MBA, Chief Revenue Cycle Officer, UC San Diego Health, discusses reducing controllable loss, strengthening revenue cycle fundamentals, addressing revenue leakage, and preparing for AI and automation. He also shares how UC San Diego Health is improving patient access, team development, charge capture, and patient throughput while balancing margins and reimbursement pressures.

In this episode, Jason Shenefield, MBA, FACHE, President and Chief Executive Officer of Phelps Health, discusses expanding affordable care through direct-to-employer strategies, advancing patient experience with AI and ambient listening, and navigating workforce, reimbursement and regulatory challenges in rural healthcare.

In this episode, Matthew Hurford, President and CEO of Community Care Behavioral Health at UPMC, discusses workforce development, the growth of UPMC’s Telemedicine Bridge Clinic to 23,000 encounters, and strategies to expand behavioral health access, treatment engagement and recovery.

In this episode, Marlon F. Levy, MD, MBA, FACS, Chief Executive Officer of VCU Health System, joins the podcast to discuss managing strong demand while keeping the patient experience at the center of care. He also shares insights on staying grounded in what matters most to patients as healthcare organizations navigate growth and evolving needs.