From Back Office to Bottom Line: Driving Revenue & Access in Specialty Pharmacy

In this episode, Ashley Schutz, Director of IT Quality Assurance at University Health in San Antonio, Texas, shares how her team enhances patient flow and transparency while supporting major technology initiatives, including LeanTaaS' iQueue for Inpatient Flow and the system’s broader clinical and IT modernization efforts. This episode is sponsored by LeanTaaS.

In this episode, Will Yin, CEO of Mandolin, explains how AI driven automation is transforming specialty pharmacy by reducing time to therapy, preventing revenue leakage, and helping health systems navigate evolving payer requirements with greater clarity, consistency, and data insight.This episode is sponsored by Mandolin.

This episode recorded live at Becker’s 31st Annual The Business and Operations of ASCs features Dr. Nikhil Shetty, Chief Operating Officer, Midwest Interventional Spine Specialists. Dr. Shetty shares how independent ASCs are leveraging technology, lean operations, and price transparency to deliver faster, safer, and more patient-centered care while maintaining flexibility and efficiency in a growing outpatient surgery market.

In this episode, Grant Luke, ASC Ambassador and consultant in supply chain and healthcare technology, discusses the transfer of high-acuity cases and the operational adjustments needed for stronger asset management and workflow optimization. He shares how Cap Expert is reshaping technology in healthcare and offers advice for emerging leaders—especially on bridging finance and clinical perspectives.

In this episode, Michael S. Smith, MD, MBA, Associate System Chief of Gastroenterology for Clinical Operations and Strategic Planning at The Mount Sinai Health System and Associate Professor of Medicine at the Icahn School of Medicine at Mount Sinai, discusses key trends in GI care, late cancellations, telehealth, AI adoption, and how strong leadership and culture can support both providers and patients.

This episode recorded live at Becker’s 31st Annual The Business and Operations of ASCs features Bob Bishop, Chief Designer, JointSpace. Bob discusses how emerging technologies like blockchain and advanced digital tools are transforming ambulatory surgery centers by streamlining operations, enhancing patient care, and restoring direct, trusted relationships between doctors and patients.

In this episode, Ellen Sexton, Executive Vice President and Chief Growth Officer at Blue Shield of California, discusses the impact of major policy changes on Medicaid and commercial markets, how her team is preparing for uncertainty, and the strategies needed to support members, stabilize employer coverage, and advance innovation across California's health care landscape.

This episode recorded live at the Becker’s 22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference features Dr. Ramis Gheith, Chief Medical Officer, DxTx Pain and Spine. Dr. Gheith shares how physician-owned ASCs are reshaping care delivery, highlights the transformative role of AI in spinal therapies and informed consent, and emphasizes the power of mission-driven culture in attracting top healthcare talent.

In this episode, Bernard R. Jones, Vice President, MGB Behavioral & Mental Health, Mass General Brigham; Vice President, MGB Department of Psychiatry, Massachusetts General Hospital, Brigham & Women’s Hospital, McLean Hospital, Brigham & Women’s Faulkner Hospital, discusses his dual leadership roles across Mass General Brigham and the system’s work to integrate psychiatric services, expand innovative treatments, and improve both patient and provider experience.

In this episode, Dr. Maulik Purohit, Chief Health Innovation Officer at datosX Digital Health Labs and Head of Innovation at PAM Health, discusses the challenges of current quality metrics and their impact on patient care. He explores how aligning metrics with real outcomes, fostering team accountability, and reducing administrative burdens can improve health system performance and frontline provider experiences.